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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I am really hoping that the reviews are not what they seem, but I am beginning to be concerned. I have been trying to return defective products and I have had no luck via Chat or with emails as the verification code doesn't work - no matter how many times I refresh! I also called the support center and spoke to someone who clearly didn't understand me as I told her the verification code isn't working and she proceeds to tell me to email through Support Center - again I said you need a verification code just to email! She hung up :( PLEASE HELP! I hav spent almost $200!
SCAM SCAM SCUM! This is the worst place I have ever shopped with. According to their tracking link, my dress was sent out on the 14th of September and it is the 20th of October and I have received nothing! I paid for 5-7 days delivery and I am now at 6 weeks and still waiting! I tried contacting them but the email that pops up is my own user name - so dodgy... MASSIVE SCAM!
Doesn't even deserve 1 star but has to be done - yuck
Dear Sonya，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Although the standard delivery time of Expedited Shipping will be around 3-7 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
Thank you very much for your cooperation.
Best regards,
Zaful.com Customer Service
Of 96 reviews 74 reviews received one star. Thank you site Jabber. Your users saved me a lot of pain and anguish.
Dear P M.,
Thank you for valuable feedback.
First of all, we would like to extend our sincere apologies for this situation.
We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
If you have any problem, please submit a ticket here: https://support.zaful.com/ticket/ticket/index, we will do our best to assist you.
Once again we apologize for any inconvenience we may have caused.
Best regards,
Zaful.com Customer Service
SERIOUSLY YOU WILL BE WASTING YOUR TIME AND MONEY
YES THE STUFF IS CUTE
YES IT IS PRICED DECENTLY
BUT THEM ITEMS ARE RECEIVED LOOK NOTHING LIKE WHAT WAS PICTURED
AND THEY ARE DEFECTIVE. MATERIALS ARE COSTUME LIKE.
CUSTOMER SERVICE SUCKS. I RECEIVED A DRESS THAT HAS TWO DIFFERENT STRAPS AND NOT LIKE PICTURED. THEY ARE ALSO DIFFERENT LENGTHS. IT CANNOT EVEN BE WORN. I HAVE EMAILED CUSTOMER SERVICE AND PLACED OVER 20 TICKETS REGARDING THIS AND ASKING FOR A REPLACEMENT OR A REFUND. I WAS OFFERED A $1.50 CREDIT. WHAT. THE. HELL!
Dear REBECCA,
Thank you for recent comments.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Thank you very much for your understanding.
Best regards,
Zaful.com Customer Service
Ordered 4 items on August 14th and 3 items arrived. They were all awful. Gave them to charity shop. Waited for the other item. It never arrived. Emailed them loads of times to find out where it was. They kept sending automated email which basically fobbed me off everytime. When it got to 50! Days after ordering they still wanted me to wait another 3 weeks. I have had a refund today after 66 days. What as absolute con. NEVER NEVER buy from this site. Quality is very poor and that's IF it arrives.
Dear Sam,
Thank you for your important feedback and for letting us about your experience with us.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Best regards,
Zaful.com Customer Service
DON'T BUY FROM THIS WEBSITE, THEY ARE SCAMMERS. WE ARE STILL WAITING FOR OUR ORDER. THEY BLOCKED ME ON THEIR FACEBOOK PAGE AS I WAS POSTING ON ALL THEIR FEEDS WARNING OTHERS DUE TO SCAM. THEY REPLIED TO ONE OF MY MESSAGES SAYING IT'S MY RESPONSIBILTY TO FOLLOW UP ORDER WITH LOCAL POST OFFICE IN AUSTRALIA. THEY COULD NOT TELL ME WHERE MY ORDER WAS.
Dear Ana,
Thank you for your valuable feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer a resolution. Please kindly message us your order number or email address registered on our website.
Thank you for your time.
Best regards,
Zaful.com Customer Service
Ok, so I was ready to get cheap garments as the prices are cheap, but having to wait 6 weeks and then receive an item that was of a different fabric and faulty I really was not impressed with. Their solution was giving it to another person or selling it to someone else or for me to pay to send it back to them in which case I am still out of pocket for a garment that is faulty which I hardly think is my fault.
Deleted my account and will not be purchasing from them again.
Dear Sami,
We are so grateful for this feedback. It means a lot to us.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best regards,
Zaful.com Customer Service
DO NOT BUY FROM THIS STORE!
I NEVER RECEIVED MY PACKAGE, NO TRACKING SYSTEM ON PACKAGES.\ AND STOLE MY MONEY
I PLACE AN ORDER ON SEPTEMBER 13 ITS BEEN MONTH A A HALF AND MY PACKAGE DID NOT ARRIVE, COSTUMER SERVICE SUCKS AND THEY WONT REFUND MY MONEY. DO NOT BUY FROM THIS STORE. ITS CLEARLY A SCAM!
ITS CLEARLY SCAM! SAVE YOUR MONEY AND SPEND IT IN A TRUTHWORTHY STORE
Dear MELISSA,
Thank you for taking your time to write your review.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Thank you for your support and patience.
Best regards,
Zaful.com Customer Service
Unlike a lot of you, I actually got "PART" of my order, maybe because i paid with paypal and they know if I dont get my stuff I can get my money back. But the part of my order i did receive is NOT anything like what I actually ordered. I am a size 12. So I made sure to order things a size larger, just in case the clothes run small. The pants i bought in a size large, wouldnt fit my 10 year old niece, who is a tiny little thing. The dress I received was 3 sizes smaller than a large. These werent even close to being a large. Maybe large for a 5 year old. DO NOT order from this company...
Dear Donna,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best regards,
Zaful.com Customer Service
UU*******562**** that's my order number, it never arrived, I keep asking for a refund and all I get are questions in response, the company is just a scam, I keep requesting a refund, they just keep fobbing me off with questions, disgusting. I don't believe any of the positive reviews, they are probably ZAFUL workers posting them.
Now monthsssssss later they ask for my order number, $#*! head read my email again!
Dear teena,
Thank you for taking your time to write your review.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Thank you very much for your cooperation.
Best regards,
Zaful.com Customer Service
I placed an order and waited over a month for them to tell me the item was not going to come in. I cancelled that order and 21 days after the cancellation I am STILL waiting for my refund. I am writing on this website because their website will not let me submit and ticket to get in touch with them. HORRIBLE CUSTOMER SERVICE.
I had decided to give them another chance and I received an item. THE MATERIAL IS SO BAD IT LOOKS LIKE A HALLOWEEN COSTUME. Then they said for my refund I have to pay to ship the item back? ARE YOU KIDDING ME!? Why would I pay for shipping on an item that I bought by a deceitful representation from it. THEIR PICTURES ARE NOTHING LIKE THE CLOTHING. IT IS A SCAM DO NOT BUY HERE. I am calling my credit card company to have them start a dispute with this company because they will no refund me for both my orders. Disgusting
Dear christina,
Thank you so much for your important feedback.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Once again we apologize for any inconvenience we may have caused.
Best regards,
Zaful.com Customer Service
I purchased a dress over 2 months ago and it still hasn't arrived! I called the customer service # and I get a magic jack message that says they are unavailable. I have also tried emailing them and no response! Stay away... It's a scam!
Dear Sheryl,
I want to start by apologizing unreservedly to you for what has happened.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please kindly message us your order number.
Thank you very much for your understanding.
Best regards,
Zaful.com Customer Service
I purchased a number of items in July. It's October now and I still have not received my items. I have sent numerous emails and the company didn't reply to me. They just sent me a complaint ticket number that didn't even work when I put it into the website. I will be filing a fraud claim against this company to get my money back. I will also be letting the hundreds of women I know in beauty and fashion groups on social media to not buy from them. I'm disgusted that a company would just steal money from people.
Dear Greer,
I want to start by thanking you for notifying us about the issue.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Could you please messaging us your order number?
We value your patronage and wish to continue serving you in the best way possible.
Best regards,
Zaful.com Customer Service
Had no idea this company was in china until i emailed inquiring about my purchase that i paid expedited shipping on. I needed it within the next 7 days and when checking out i was told 3-5 days the fastest at an extra cost. Needless to say after a few useless automated like responses i called DHL and got the truth. After tracking down a shady phone number with a denver colorado area code, i demanded to cancel my order & get my money back i was hung up on twice by 2 people, one a SUPERVISOR! Who sounded like they were working from a garage. They offered no solution just BS loopholes to dodge, scam and take more money. Dont give them your hard earned dollars, coming from china it wont be worth it. Doesnt matter how much you pay, your still paying for proper CUSTOMER SERVICE at the very least.
Dear jazz,
Thank you for valuable feedback.
Although the standard delivery time of Expedited Shipping will be around 3-7 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Thank you very much for your collaboration.
Best regards,
Zaful.com Customer Service
So far I had a nice experience shopping at Zaful. My order arrived before I was expecting and the product, for the cheap price, was good. I ordered again, now waiting to arrive. Hope will be the same. Also I found a wide range of "cool" clothes that are more my style. Thanks!
Do not buy from this company! They scam money out their buyers by not sending the items! And if dare to make a negative comment against them they block you.
They also steal stock photos from genuine companies such as Arnhem & Spell & The Gypsy Collective & pretend to sell their items.
Please warn others so they are not ripped off!
Dear Annette,
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
About more details please send us an email to support@zaful.com, our team will check and resolve the issue as soon as possible. Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best regards,
Zaful.com Customer Service
I found the delivery quite quick, and the prices very cheap! Be mindful - you do get what you pay for, so it's not amazing quality, but for the price I was very happy. I am an Australian size 10-12 usually, but on Zaful I am a size Large, so be sure to check the size guides. Overall, the product that arrived looked just like the one in the picture.
You're complaining about a website that is selling bathers for 10 australian dollars. Why do expect the best quality and quickest shipping? I ordered clothes here monday and they are already in transit. Hopefully everything works out but if it doesn't I can rest easy knowing I purchased 3 things for $25.00 so its no big loss.
I ordered a dress that I need very soon on Sep 30th 2015 and I paid for 5-7 day shipping and it is still not here. I will never be ordering from them again unless I get my items fast. I am so mad and they will never reply to my emails and they are always offline. I will post on all social media how bad they are unless I get my items soon.
Dear Karly,
Thank you for taking your time to write your review.
Although the Expedited delivery time of Flat Rate Shipping will be around 3-7 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offered you a resolution. Please kindly message us your order number or email address registered on our website.
Thank you for your support and patience.
Best regards,
Zaful.com Customer Service
I ordered a dress on 10th September 2015. It is now 15th October and I have still not received my dress. After contacting Zaful via email, I received a very abrupt reply stating that deliveries take time - What? I will never buy from them again!
Dear Aleysha,
Thank you so much for your important feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
I have followed up your case and our team will solve it for you. Could you please message your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best regards,
Zaful.com Customer Service
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Melissa,
Thank you for taking your time to write your review.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best regards,
Zaful.com Customer Service