Sam C.

Booked and paid in full for apartment in Barcelona. The next day they requested we paid. I cancelled left it a week then rebooked - in case it was a genuine mistake. They took the full amount as required and asked the times of our arrival and explainsed whereb they would meet us. Great!
Two weeks later they emailed me and cancelled the booking. They asked me to rebook as the apartment was still reserved for me. I asked why it had been cancelled but got some dimwit who never explained anything. I waited for the money to refunded. It was refunded but there was a shortfall of about £30.00. Again I asked them to explain. They couldn't. Yet another dimwit that was a waste of another call. I decided to rebook (god knows why) and as clicked the pay now button the price increases by 20. They could of done this every month till I went away- and lord knows how much I would of ended up paying. I decided at this point to cancel completely. I have since booked with airbnb and the whole transaction was sorted in 10 minutes. Home way need to spend less money on stupid TVs adverts and more on customer service. And maybe some on getting themselves a uk call centre. Absolutely RUBBISH!

Ordered several items and returned the unwanted ones within 3 days. That was around 22 March. I was checking my credit card statement and noticed that my money from boohoo hadn't been returned. I emailed them about 5 pm and by 8.30am the next day the said they were refunding me my money. No explanation as to why they hadn't done it in the previous 3 weeks.
My concern is that at what point would they of refunded me my money if I hadn't contacted them first. And how many people just presume that boohoo automatically send refunds and don't bother to double check...
Top I bought from them was ok but I won't be ordering from them again as I don't trust them now.

Ordered 4 items on August 14th and 3 items arrived. They were all awful. Gave them to charity shop. Waited for the other item. It never arrived. Emailed them loads of times to find out where it was. They kept sending automated email which basically fobbed me off everytime. When it got to 50! Days after ordering they still wanted me to wait another 3 weeks. I have had a refund today after 66 days. What as absolute con. NEVER NEVER buy from this site. Quality is very poor and that's IF it arrives.