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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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Do not buy from this company. My clothing came in and was such cheap material. Some of the dresses are completely see thru. I contacted the company to return them and it's next to impossible to get any assistance. Wish I would have found this website before I placed an order.
I wish I had have come to this site prior to making my purchase.
Arrived quite promptly and was immediately disappointed! The material was extremely tacky and nothing like in the photographs.
I have emailed them twice and they are yet to respond.
I'm so ridiculously angry!
DO NOT BUY FROM ZAFUL!
Dear Dale,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
I was a little worried about ordering from this site. But once i received my first order i was wrapped. The dresses that i ordered, fitted perfect, the quality was as expected from paying around $20AU each and the bag i ordered was above all expectations. I have since ordered twice more from them and had no problem with my orders.
Zaful was receptive and sent me the products in a small period of time.The produts looks like in the pictures on the site and it fit me perfectly.
Thank you Zaful!
I have bought serval items from this website, everything has look super cute and has been good quailty. Customer service has been great too. Had them take longer on filling my order because of the holiday and they credited me extra z points. (50 z points equals $1 off). Love them
The items were perfect, the materials are valuable and their sizes fits well.
The models and style are unique and elegant too. I do love shopping from zaful.
Their customer service is more than helpful even in complaining about something they are respectful and follow up rapidly with you.
Zaful has always been my go to site when I need a new cute look that't not too expensive but still is just as fabulous! I've never been let down by this site. The look and fit are true to the picture.
Zaful is Awful! I do not recommend purchasing from this online store. I ordered 4 items, and only received 3. I contacted their support, and they were very quick to reply, good service for customer support, but they clearly have a problem with shipping items quickly and accurately. I live in the US, and it appears their shipments come from China. I ordered Dec. 26 2015 and received three items by Jan. 7th, but have yet to receive the 4th and it's Feb. 2016. Also to note, out of the three items I received, only one fit. I ordered up a size to Large, assuming asian clothes will run smaller, and two were like a US extra small. I will never order from them again.
Dear LJ,
Let us apologize for your experience.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Could you please message us your complete order number?
We look forward hearing from you.
Best Regards
Zaful Customer Service
Ordered a coat - in the phot0 it looked great - but they must of used a very tiny person as the model-it was completely off size and if that was not bad enough - one of the sleeves was sewn to the body of the coat! After 10 days of negation with them and PayPal they offered to let me pay to send it back to China and they would give me "some" of my money back. I refused and so we are still negoiating. What a mess - never again!
Dear Bene,
Thank you for recent comments.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
We have taken care of your complaint and will offer you a resolution. Please message us your correct order number.
We apologize for the inconvenience this issue has caused.
Best Regards
Zaful Customer Service
Zaful.com is one of the best online shops I've ever known worldwide.
Since part quality product delivery.
I recommend the store to anyone who is having doubts or insecurities... this store is the best!
About a week ago I gave Zaful a terrible review because I never received my item. Well, it really did take 46 days to get here from China but I finally received my coat tonight and I have to admit it is darling.
Never received item and paid a lot of extra money to get item delivered quickly!
Dear Ruth,
Thank you for your important feedback.
The standard delivery time of Express Shipping will be around 6-10 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret that the issue has occurred.
Best Regards
Zaful Customer Service
I am so disappointed in the size and quality of the items I have ordered. I am trying to contact them via phone and the number of course is not connecting.
I wish I could get a refund.
Dear Suzan,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best Regards
Zaful Customer Service
"I was hesitant to order from Zaful as I have had bad experiences with online shopping previously. I''m happy to say that I was pleasantly surprised with the quality of product and customer service I received from Zaful! I ordered a Zig Zag bikini and was not sure what size to order but their sizing cahrt is very helpful and I recommend to buy one size up from what you normally are. I also purchased a pair of black aviator suglasses and they were great, not too oversized and very fashionable. I wil definitely be ordering again, my wishlist is full! Thanks Zaful!"
The prices are great, the customer service is great, and the quality of the products were great! I ordered four swimsuits and followed the size chart for each swimsuit and had no issues with the fit. Just one top fit too tight and that is because I downsized a little. It came fast and safe with a tracking number. Also, their reward program is wonderful!
I found Zaful through facebook and I was not disappointed. My first order was wonderful. My order arrived within 2 weeks, and the clothing looks just like the photos on their site. They have super adorable clothes for the right price. I would shop again. Highly recommend!
I just recived my first team from them and so far it is good quality and looks like the picture.
I bought a dress, looks beautiful in the picture. When l received it doesn't looking like the picture, totally different, poor fabric, with defects. L took a picture and send to customer service they offer me to send the dress back and have to pay shipping, or accept 4.00. Very disappointed!
Dear Delza,
We regret the frustration that your experience has caused you.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service
It's been over a month, nothing has arrived, they think they have provided me with a tracking number... might need to be one that works in Australia. THEY ARE NOT LEGITIMATE AND THEY TELL LIES. They sent me a delivery note... for HILLDALE NSW? Bit far from ST Kilda in victoria...
Dear Shari,
Thank you for notifying us of your complaint.
The standard delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Zaful account and answer to us?
I want to extend my sincere apologies for the problem you have experienced.
Best Regards
Zaful customer Service
I ordered two items that went into the Goodwill donation bag. They didn't look like the photos that are on the website
I didn't ask for a refund because I know I'd get the run around.
I will never order from this site again
Dear Helen,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear April,
We are sorry about your problem.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service