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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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Never got order from march 23rd go on website says sent unable to track. Triee calling customer service they aee never there. Will be my last order. Beware
I ordered 2 bathing suits by March, it shows that I will get them by 2 weeks, 4 weeks past, and I haven't receive them, no email, no phone that works.
Dear Raquel,
We regret the frustration that your experience has caused you.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We have also sent you an email with our solution, please check it.
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best regards,
Zaful Customer Service
I orders a swimsuit from the store that had a lace up front. After swimming just once the hoops rusted?!? And left orange stains on my swimsuit. I gave them a chance and let them know what happened and they gave me some store credit. I ordered a dress which is some cheaply made imitation of the photo and half my order didn't show up.
Support local industry not this scam business from China.
Dear Katrina,
Thank you for your recent feedback.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
We have contacted you via ticket with our solution, would you please check it and reply to us?
We are sorry for the frustration this has caused you.
Best Regards
Zaful Customer Service
I recently ordered some clothes online from Zaful. When I received the clothes I was extremely disappointed. First, I only received 1/2 my order, but was charged for the whole order, the size chart was way off on their website, I ordered small, they fit like xxx-small. Last but most definitely not least... the quality of theses clothes are the absolute worst I have ever seen, if they did fit I would not be caught out in public wearing them. They "guarantee 100% customer satisfaction" on the website and say "At Zaful returns are simple". BS! They refused my request to return and now having to dispute with credit card company.
Dear Tammie,
We very much regret that the issue has occurred.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
For more details, we have contacted you via ticket, please check and reply to us.
Thank you very much for your understanding.
Best regards,
Zaful Customer Service
Do yourself a favor and do not order anything from this site. They will lie and say your order is 7-10 days away, but you may get a wrong item and may take more then 45 days to receive your actual item (that's if you even get it). Worst customer service and worst company I have ever dealt with!
Dear J,
We would like to offer our sincerest apologies for the issue.
As it is standard shipping, the general shipping time is around 10-25 business days. However, please understand this is just an estimate time. The shipping speed is outside our control and is dependent on the courier company.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
I ordered 3 bathing suits on 3/23/16. I received 2 of the 3 on 4/8/16. The first suit-http://m.zaful.com/sexy-geometric-print-round-collar-bikini-set-p_*******.html was ok. Pretty good quality top however, was cut non-symmetrical. The second bathing suit-http://m.zaful.com/strapless-ethnic-pattern-padded-bikini-set-p_*******.html was the worst quality you could possibly ask for. It looked nothing like the picture, was not even bathing suit material. What a waste of money. Do yourself a favor and spend the extra money on a good product- this went right in the trash. Will never order from this company EVER again!
Dear Jess,
We regret that our service and the items did not meet your expectation.
We have offered an solution for your issue on ticket, would you please check it and reply to us?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best Regards
Zaful Customer Service
I have ordered 3 bikinis from this site and been in contact with them multiple times because at the time of purchase I was guaranteed 8-15 day shipping times and now that I have complained they are saying shipping times take 45 days this is complete and utter BS they are robbing you it is a scam DO NOT PURCHASE. I am filing a lawsuit against the company.
Dear Skylar,
Thank you for notifying us about the issue.
The standard delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have sent you an email with our solution, please check and reply to us.
We would like to apologize for the inconveniemce we may have caused.
Best regards,
Zaful Customer Service
I just wanted to give a good review to Zaful, as so many people seem to be completely disappointed in this site. I've ordered a beautiful summer dress, and received it 10 days later (from China to London). I've got the tracking number almost immediately and everything went really well. I'm very happy with the product I've ordered, it's the perfect size and looks just like the picture: gorgeous!
I have had nothing but great experiences with Zaful, not only with customer service but with their products! My favorite dresses come from them.
I ordered a swim suit from them recieved one and its been 2months n have no recieved the other im soooo pissed $#*!ing scam ill never order there ever again and im going to let it be known too. Im making a fb page tonight worst place i ever orderd from
Dear ronica,
Thank you very much for your kind feedback.
In some cases, we'll ship out the items in stock in priority in order not to keep our customers waiting while the others are on back order. We have already contacted you in the ticket for your order status, please check it.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Zaful Customer Service
Ok, out of two Shipped items in March 7 2016, ( Shipping #: RO*******CN, RO*******CN), I received the Item with shipping # RO*******CN in April 12 2016. The shape and the quality was exactly I expected to be and I thank you for that.
I'm still waiting for the item with the shipping # RO*******CN. Its almost 8 weeks from the day of order and 7 weeks from the day of shipment. Please let me know how long more should I wait for the shipped item # RO*******CN. Thank you
Dear Amaneh,
We regret the inconvenience that your experience has caused you.
As you chose standard shipping, the general shipping time is around 10-25 business days. However, please understand this is just an estimate time. The shipping speed is outside our control and is dependent on the courier company.
We have also sent you an email with our solution, please check it.
Thank you very much for your cooperation.
Best regards,
Zaful Customer Service
I ordered a few items off of the site over a month ago and have not received them. I got a few different shipment tracking numbers and each number leads to a malware site meaning they contain viruses. Each time I submit a ticket I get a bogus response that it is on route, but the shipment info never works. I think this site is a total scam.
Dear Chantelle,
Thank you for informing us of this issue.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best Regards
Zaful Customer Service
I ordered a top from Zaful, it came and was damaged and the sizing was wrong.
When contacting them they sent me a ticket that I can not open. I have recently emailed 6 times and all have been ignored! I would never order from this company again as their products are false and customer service is dispicable!
Dear Lauren,
Thank you for your recent feedback.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
We have offered an solution for your issue on ticket, would you please check it and reply to us?
We are sorry for the frustration this has caused you.
Best Regards
Zaful Customer Service
Zaful is a disgusting company with atrocious service. They claim that they will process returns, but they are a total scam and will do anything possible to screw you over. It took me months to get Zaful to even agree to a return... and it ultimately only happened after I opened a dispute on PayPal. PayPayl found that I deserved a refund and told Zaful to give me a return address. What Zaful's website doesn't tell you is that if they absolutely have to process a return, they'll force you to mail your return to China, at your own expense. From where I am in America, that costs $80. I ultimately had to cancel the PayPal claim bc the return cost as much as the initial purchase. Absolutely gross company. I'm astonished.
DO NOT SHOP AT ZAFUL.
Dear Nicki,
We regret that our service and the items did not meet your expectation.
Please offer us your order number or the ticket number then we check for you.We will try our best to solve the problem with you.
If any question, please email to support@zaful.com titled as "complain from sitejabber.com".
Best Regards
Zaful Customer Service
I got my parcel and thought yay that was quick, to realise that they had given me the wrong stuff. Underneath my order tag is another girls name. If there is a Stephanie Hunt out there who ordered like 16 items. I have them but dont know where mine is.
Dear Kathryn,
Let me apologize personally for your experience.
We have submitted this issue to check out with our shipping department.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
Although my order took a while to get to me, I was pretty content with what I received. The jewelry piece I got is beautiful.
Costumer service is a joke.
I ordered a bikini more than a month ago ando told me they didn´t had that item at the time
They told me i could wait for the item or sorder something else, so i´m still waiting for my package.
As you can see in these reviews, you can complaint all you want but costumer service is just copy-pasting their responses, they actually don´t care, and most likely wont get a refund.
I hope they take this seriously at some point, but i wont EVER buy from Zaful again.
Dear Lyv,
Thank you so much for your review.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed, please understand that, the exact processing time is not controlled by us and it depends on the supplier.
Your order has been shipped out on March 22, for the detailed information, we have sent you an email, please check it.
Thank you so much again for bringing the issue to our attention.
Best Regards
Zaful Customer Service
This is my review About zaful. I never got my order and i cant contact them because of problems with the site. I want my money back or ill report this because i work very hard for my money!
Reference Number:: BLVS************** By Belgium Airmail Registered. Update date: Jan. 12,2016 at 21:14:59 PM PST
X 1
View Tracking Message
Tracking Information
2016-01-21 16:15:32Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days. Undefined
2016-01-21 06:22:11Departure to country of destination undefined
2016-01-15 13:00:00Arrival at export hub undefined
2016-01-15 00:01:00Item is ready for transport undefined
2016-01-14 06:31:00Item is announced / bpost received the information undefined
Dear Lucia,
We regret the frustration that your experience has caused you.
As you chose standard shipping, the general shipping time is around 10-25 business days. However, please understand this is just an estimate time. The shipping speed is outside our control and is dependent on the courier company.
We have replied to your ticket with our solution, please check it.
Thank you for your support and patience.
Best regards,
Zaful Customer Service
I loved the clothing i saw on the website, when i received my purchases they were great quality and so comfortable! I will be making more purchases!
I place an order, its be over a week and it is still processing there is no way to make contact with, them there is no phone number anything and my money obviously was inmediatetly taken out of my account, I will file a claim at the Federal Trade Commision, what ZAFUL is doing is deceitful! Dont buy from them!
Hello I place an order a week ago Order # U**************
And the ""TICKET" it is impossible to send any massages,
Dear mar,
We’re sorry you’ve had this experience.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed, please understand that, the exact processing time is not controlled by us and it depends on the supplier.
We have offered an solution for your issue on ticket, would you please check it and reply to us?
Thank you for your support and patience.
Best Regards
Zaful Customer Service
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear LISA,
We regret the inconvenience that we have caused.
As you chose standard shipping, the general shipping time is around 10-25 business days. However, please understand this is just an estimate time. The shipping speed is outside our control and is dependent on the courier company.
We have contacted you via ticket with the package information, please check it.
Thank you very much for your understanding.
Best regards,
Zaful Customer Service