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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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This company is a total scam. I ordered a dress which looked NOTHING like the website. I asked for a refund and they had so many hurdles, asking isnit defective, etc. I explained it is not defective but cheap material, quality, etc but it was not returned. Would not recommens to anyone. There are many websites that offer better products, customer service, etc
Never got any of my items and they're not trying to help me out. Very disappointed. I would not recommend anyone to shop here.
BTW I placed this order on Feb 23... Unbelievable
Dear Amy,
Thank you for notifying us of your complaint.
As you chose Standard Shipping, the general shipping time is around 10-25 business days. However, please understand this is just an estimate time. The shipping speed is outside our control and is dependent on the courier company.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best regards,
Zaful Customer Service
Ordered a bathing suit, took a month and a half to get to me, once it did I was extremely disappointed. Worst material I have ever seen, stitching already coming undone, does not look anything like the picture. Not even bothering returning it because I don't want to deal with their horrible customer service.
Dear Rachel,
Thank you for recent comments.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
We have offered an solution for your issue on ticket, could you kindly check it and reply to us?
We are sorry about the situation.
Best Regards
Zaful Customer Service
Do not use! Worst online company, cheap material, terrible customer service, horrible return policy, false standard shipping advertisement. I will never use this company. Stay away! Just shop Goodwill. Better quality.
Dear Dominique,
We regret that our service and the items did not meet your expectation.
For other problems, we have contacted you personally by email, please check and reply to us.
Thank you for bringing the issue to our attention.
Best Regards
Zaful Customer Service
I place an order from here, thinking I was getting a great deal. I ordered a couple of swimsuits and other things because everything looked so cute. DO NOT BE FOOLED BY THESE PICTURES! They are completely false advertising their products. Everything comes with terrible haphazard stitching and the cheapest materials I've ever seen. Two items were "dresses" but didn't even cover my butt. The swimsuits were the worst of all. And now they are making it super difficult to return the completely unsatisfactory products. Avoid this company at all costs!
Dear Freya,
Thank you for recent comments.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/
We have offered an solution for your issue on ticket, could you kindly check your ticket and offer us a reply?
We apologize for the inconvenience this issue has caused.
Best Regards
Zaful Customer Service
Okay. So I ordered two bikinis from here, they got to me pretty quickly. But, there VERY VERY cheap material. It's literally the bikini material the very thin part and that's it. The strings on the side are like rubber bands. I mean you do get what you pay for. I read these reviews and I ordered anyways to see for myself. They didn't take forever but the material is very cheap. I would not buy again. IF I do, i would buy tops only, but that's pushing it.
Dear Christina,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
If any question, please email to support@zaful.com titled as "complain from sitejabber.com".
Best Regards
Zaful Customer Service
I ordered a bikini from here about 1 mouth ago and am still waiting for it. And last time when I ordered there was a button missing big mistake
Dear layla,
Let me apologize personally for your experience.
The standard delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Please offer us your order number then we resolve it for you. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "reply from sitejabber"please contact us within our business hours.
Thank you for bringing the issue to our attention.
Best Regards
Zaful Customer Service
I thought I was getting one hell of deal since I ordered 5 things for about $50 I made the mistake of only reading one few and getting caught in the amazing deals. I ordered my items at the beginning of March thinking I would get them in a few weeks and be able to actually use them for what I needed them for. I got a email confirming half my order was sent on the 20th and I would get another confirmation order soon when the other two items shipped (I didn't get any type of email from them regarding my package till a week later). Unfortunately I have checked everyday several times a day since then and the first package that claimed to of "shipped" hasn't moved in weeks and the other one is no where to be found. I'm extremely disappointed with your company and will not be shopping with you guys nor will I recommend you ever again. I'm still waiting for the items I PAYED FOR WEEKS AGO
Update: I received an email from them fairly recently that basically stated two of my five items completely stopped being made... no one told me this. Along with this email I stated very clearly I no longer wanted anything to do with this company and to cancel everything to which they respond they had no control of that package and it had already shipped out even though they had no idea where the hell it is so now I'm stuck with items I didn't want. DON'T WASTE YOUR TIME OR MONEY! FRAUD FRAUD FRAUD!
Dear Alyssa,
Thank you for recent comments.
The standard delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best Regards
Zaful Customer Service
I received a defective item (NO button hole! WTH?!). I opened a ticket as directed with pictures. Never received a response, AND when I checked the "Submitted Ticket", it says "This question has been deleted."
I have tried to open a new ticket but the site will not allow. And there is No customer service phone number on their site. AND if you click "Chat", even during their listed hours, it says they are not available.
VERY unreliable site!
Dear Michelle,
Thank you for recent comments.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number 1-720-346-9332 between 07:30-18:00(GMT+8).
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
We apologize for the inconvenience this issue has caused.
Best Regards
Zaful Customer Service
I ordered three items from the online store which came to a total of $36, the payment was successful however after checking my bank today I noticed they overcharged me and took out over $50 from my account! Very unprofessional and will not be shopping from here again.
Dear Sabrine,
Thank you for recent message.
We checked we only received the payment of the order.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index
Best Regards
Zaful Customer Service
The title of this review is self explanatory. I am more than satisfied with Zaful and everything they have provided for me as a loyal customer, a cheap yet astonishing resource for online shopping, great quality and quick to ship out and be delivered just when I needed it to be, definitely recommend to anyone looking for a new place to start shopping!
Recently ordered a bathing suit through Zaful. While the sipping time was right on about 4 weeks, the fit was fairly true to size and the item worth the money spent in relation to its quality. I would shop there again.
Seriously WTF! I placed an order March 18, and I've been tracking it every single day literally nothing's changed! Still in $#*!ing China, I just sent them an email and after reading these reviews (which I wish I would've read BEFORE I purchased anything, and NEVER will again) should I even expect to receive my order any time soon? Or should I even expect a response from these people?! I know I expect something and it better be soon! I will go to extreme measures because apparently all this website does is STEAL people's money.
Dear Emily,
Thank you for recent comments.
Your order has been sent out on March 19 and on E Post(SU) the package was delivered.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We regret that the issue has occurred.
Best Regards
Zaful Customer Service
I ordered a bunch of things before I read reviews, and I was extremely worried after all the bad reviews. I'm not sure if my order was a fluke, but I ordered on March 14th, and my package arrived today. Coming from China to Canada, I wasn't really expecting it any sooner anyways. Everything fit, and looks like the package so I'm satisfied. You can tell its not the greatest quality, which is fine for the price.
I have been nothing but pleased with my experience with Zaful. Shipping takes a little time but that should be expected when it is coming from China-- aka don't order something and expect it to be on your door step in a couple days. That being said, everything I have ordered has come in less than 2 weeks. I have been pleasantly surprised with the quality of items I have ordered. And they have so many great, cute, fashionable and inexpensive clothes on their website! The one time I had an issue, customer service responded in less than 5 hours and had fixed the issue the same day. I could not be more happy with my experience with Zaful and will continue to order from them! You are MISSING OUT if you do not give them a try!
Went looking for a Easter dress. Found the one I liked and absolutely loved it when I got it. I got more compliments on this dress than any other dress I've ever worn. I plan to do more shopping with them.
I order quite a bit of stuff from zaful almost a month ago. I got a confirmation email but as soon as I went to open it it disappeared. I have emailed zaful and have asked them what was going on with my order over a week ago and still have not gotten a reply. I spent over $100 on this website and I am absolutely furious that they can't even make an effort to reply after I made the decision to support their company. I will not be ordering anything else from this company ever again. And I do expect them to either get my package shipped to me or give me a full refund. On the website it says my order was shipped March 12.
Dear Rhianna,
Thank you for recent feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We regret the frustration that your experience has caused you.
Best Regards
Zaful Customer Service
It has been over a month and I have not even gotten my package. When I try to track it, its says it is still in China. I have pretty much accepted that I have been scammed and will never see my package or get a refund. Never ordering from Zaful again.
Dear Miranda,
I want to offer my sincerest apologies to you for the issue.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We look forward to hearing from you. Thank you.
Best Regards
Zaful Customer Service
When I was searching their site for swim suits I noticed that one of the pictures of a bathing suit they were selling was one I purchased from victoria secret 2 years ago. It was literally the exact same picture from their site. And they were selling it extremely cheap vs what VS was originally selling for! I then became sketchy on ordering anything I added to the cart. Luckily from these reviews I won't be caught in the scam
Dear Jaz,
Thank you for your post.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/
Our team has reviewed your complaint and will offer you a solution. Please message us your order number.
If any question, you can email to support@zaful.com.
Best Regards
Zaful Customer Service
Awful experience. I ordered a bikini set, they clearly sent the wrong size (it didnt coincide with their size chart) and they still wouldnt redund me or exchange it for a bigger size. The bikini top was supposed to be a pushup bra, mine didnt have any pushup! Very poor quality of the material. Stay AWAY from this website. Its not worth your money or time!
Dear Nicole,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your understanding.
Best Regards
Zaful Customer Service
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Fariha,
Thank you for your recent review.
Zaful offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.zaful.com/returns/.
We have offered an solution for your issue on ticket, would you please check it and reply to us?
We regret that the issue has occurred.
Best Regards
Zaful Customer Service