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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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UU************** Ordered on June 17,2016. I made a purchase for the first time on this website and was very AMAZED about the quality and the beautiful clothing and jewelry! I was pleasantly surprised because I have ordered from other companies in the past and was extremely disappointed but Zaful is my LAST stop. The clothing truly looks identical the picture presented on Zaful. From this point forward, I will be ordering all that I can from this amazing site! Thank you Zaful for such an amazing experience!
I really wanted to buy from this site long time, but to be honest i was a little scared because the prices are so low, but I'm so glad that I purchesd some stuff. Clothes are great quality, shipping was quick too. Also i recomend for you to watch the size guide, because it was very helpfull to me. Now this is one of my favourite site to buy.
I'M beyond upset at this point, i have ordered FOUR bathing suits two weeks before my trip to Miami, NOTHING NOTHING, one week after my trip still NOTHING, very bad customer service their phone line is unexistant, the DHL shipping they gave us does not work. TRUST Me if i could rate this site -1 I WOULD. Never have I been this UPSET ordering online, This website is a SCAM, do not order at ANY ANY POINT guys.
Plus, I WANT MY MONEY BACK!
This site is amazing for the price you pay - and the customer service they offer. I paid $40 for 2 bikinis and a dress. The sizes are true to fit, and the quality is better than I expected. I would recommend the simpler styles as safer (I bought one bikini with gold beads on it and the beads are not very the best quality), but I really do love both the bikinis I bought. The postage was a little confusing, as it was hard to track initially, but it arrived in 11 business days, which is really very reasonable considering it was free! And the team was very communicative and helpful along the way!
I have placed four orders with the site and I have enjoyed my items! I am pretty tall for a girl so I make sure to read all the reviews and read the size guides to make sure an item works for me. I have received the items in a timely manner (except clothing that was back ordered) and I get lots of compliments on the clothes! Some clothes have outlasted others but overall you are getting great clothing for a pretty low price!
I love Zaful. The quality of clothes is amazing, shipping was really fast and I love how they treat coustomers. I recommend this shop online!
Totally love my items! I REALLY enjoy them. The quality is super good considering the cheap prices. The only con to my first purchase was the shipping, however I find the items to be worth the wait!
Ordered two swimsuits. Never received order 30 days later. Several run around emails, delay caused by holidays, weather, sitting at post office. Fake shipping information was also presented, package sitting in Czech.
This company misleads US customers. DO NOT BUY.
Bought through Paypal, opened a claim against Zaful.
UPDATE: August 12,2016, 33 days ago placed order. NEVER RECEIVED ORDER. Payment refunded.
UPDATE: August 17,2016, 37 days I received the package of two bikinis. Unfinished sewing, exposed elastic edges on all sections of bikini tops, unsewn edges on ties, snagged unthreading lining on bottoms.
Zaful, notify me as to what address I may return these items. Very poor quality, workmanship not provided by experienced professionals, not worth $31.00 US dollars.
Dear Renee,
Let me start by apologizing personally for your experience.
Your package has been sent out on July 12.
The standard shipping time will be around 15-25 business days after dispatch if there are no delays. Please note that the business days is not included weekend.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service
I ordered several things from their site 14 days ago but still didn't received it. I got an email saying that two items are still to be send. My question and worry is: when? I'll be leaving America soon so I would like to receive my order before it happens..
I recently came across this website on Facebook and decided to check it out. I was super impressed with the selection and prices of clothing etc. I made a purchase of 8 items for around $60! My order arrived in perfect condition, within two weeks of ordering, and everything I ordered was so cute and fit perfectly. All of the stuff I ordered looked like it did in the pictures and did not disappoint. I can't wait to order more!
I have ordered twice- 4 bikinis one pair of sunglasses. Sunglasses are great. 3/4 bikinis fit well (advice: ACTUALLY MEASURE YOURSELF, read previous reviews/watch youtube hauls). Be aware that many of the bottoms are cheeky and many may consider them too small. Quality is pretty good for the price! Items are as pictured. I feel like things are hit or miss on this site and you just have to be aware of that risk. Customer service quickly resolved the issue with the last bikini not fitting well. My first order was shipped in two different packages- the first arriving 2 weeks after placing my order and the second took three weeks. My second order shipped altogether and arrived 6 days after placing the order which was surprising!
I love the low back of the dress and customer service was great! They were very quick to respond and very helpful.
I love the choices of clothing and things and they have really cute outfits but when I got my swimsuits, they were too small and just didn't work for me but I used the size guide and the shipping also takes a while.
Ordered two bikinis two weeks ago, only to get an email saying they cannot ship one after I was charged. Neither bikini has came in two weeks later.
The clothing are very cute, but what worries me the most is the shipping. I don't want my package to be somewhere else other than my door step so i would really love if the shipping is not something i need to be concerned about. Tracking is a problem too. BUT the clothing are cute and their chokers are super cute and cheap.
Dear Christina,
Thank you for recent comments.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.
For more details, we have sent you an email with our solution, would you please check and reply it?
We regret the inconvenience or frustration that your experience has caused you.
Best Regards
Zaful Customer Service
All ok. I am satisfied of my order. Fast shipping, consistent with the description.
I ordered three bathing suits and a shirt and they all fit pretty good and are pretty true to size but the material wasn't the best quality but you get what you pay for
I ordered 4 bikinis on Zaful this June with the express shipping.
I didn't have any problem with the timing of shipping since they came before I expected them to come. I had issues with the size of one bikini, since just a piece of it was way too small: I contacted the customer service and they were so kind to send me the same bikini in a larger size.
I recommend this website if you want to buy something, I will definitely buy again.
I ordered a swimsuit from Zaful. Not only did it take over a month to arrive, it was horrible quality. The stitches were ragged and loose and the fitting was disproportionate in sizing. They also do not provide refunds for swimwear. Stay away and avoid the frustration.
Dear Reem,
We regret that the products did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your zaful account and answer to us?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
After Three Months of trying to contact this company, the bad review made them decide to refund my purchase for the missing item. So use your own judgement about this company, and any future purchase
Dear Mrs,
Let me start by apologizing personally for your experience.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Fatou,
I would like to telling you that we are so sorry about this issue.
We have shipped your order on 2016-7-22.
You could get the parcel status updated on http://webtrack.dhlglobalmail.com/.
We have provided you the latest parcel status in your support ticket and offered you the solution, please keep communication with us so that we could go ahead.
We looking forward to hearing from you.
Best Regards
Zaful Customer Service