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ZAFUL

How would you rate ZAFUL?
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Malta
1 review
0 helpful votes
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Awesome!
April 20, 2020

I always buy from Zaful since I find very interesting and cheap clothing. And no matter what, support is very helpful so you can be sure - you will have a very positive experience.

Date of experience: April 20, 2020
GB
1 review
0 helpful votes
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INCREDIBLE WEBSITE!
July 10, 2017

I've had such a good experience with Zaful, I received my items and they were incredible and exactly like what they looked like on the website. I highly recommend ordering from this website.

Date of experience: July 9, 2017
Czechia
1 review
0 helpful votes
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LOVE the stripped shirt. It has a wonderful shape and washes well. I'm a B cup and normally wear a US 2 or 4 and this fits perfectly. I want to order in another shirt in a different color!

Date of experience: February 28, 2018
California
1 review
1 helpful vote
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Amazing!
April 3, 2017

The bathing suit came in so soon and looked exactly like the picture and fit perfectly. The material was great quality and seems like it will hold up for a very long time.

Date of experience: April 2, 2017
Oregon
2 reviews
1 helpful vote
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Amazing website!
April 2, 2017

This website was very quick and efficient. I was skeptical at first due to the reviews but I can guarantee they are top notch and provide exceptional quality and service. I definitely recommend!

Date of experience: April 1, 2017
Colorado
1 review
2 helpful votes
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Would recommend!
December 22, 2015

I've ordered from this site about 3 times and each one has been great! The items I received were just what I ordered and I've recommended them to all my social site friends!

Date of experience: December 22, 2015
Florida
1 review
8 helpful votes
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To say I've been swindled is an understatement. It's my first experience and I want to be sure that no one else sends these people their money. The clothes on the site are NOT what you receive. Apparently, they take high end pics from
Other companies, use them
On their site and then send you a very very cheap knockoff that "reaembles" what the site shows.
They have NO phone line, and no one will return an email from customer service. The sizes are at least 3-4 sizes smaller than stated. If your lucky enough to finally get a response -through Facebook they may offer you partial store credit. Even after sending a side by side photo of the dress I ordered and the one I received, showing an obvious color and pattern difference. Also, a zipper defect and running 3-4 sizes smaller than stated on label. They will allow a Return!
They want to state my complaints are very minor and want to offer a "partial refund", in the form of- "20% will go on a store credit."

I would never spend another penny at Zaful.com. I feel awful for purchasing something that is that big of a scam. Shame on you Zaful.

Date of experience: December 16, 2015
Canada
1 review
1 helpful vote
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My review of Zaful
January 3, 2017

This app is pretty good. There is a size guide for each item and it gives you great discounts. But I wish the shipping was a little faster. Overall, the app is reasonable.

Date of experience: January 1, 2017
Morocco
4 reviews
1 helpful vote
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Shopping from Zaful
February 2, 2018

I will talk about one of the best website is zaful, on zaful you will find best products for men & women with good price and better offers, and they have good service.

Date of experience: February 2, 2018
South Carolina
1 review
0 helpful votes
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Best Support From Zaful
February 27, 2018

Not only are the quality of the clothes and most importantly swimwear incredibly good for the prices, but their customer support gets back to you very fast and returns are easy and quick.

Date of experience: February 26, 2018
Brazil
2 reviews
0 helpful votes
Follow Carolina B.
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I bought three items of clothing from Zaful store including one swimwear, a shirt and a sweater. Normally I get scared of buying clothing online because Im very petite (5'2 - 97lbs) so its hard to find something that fits.

What convinced me of buying from Zaful was that they offer a review section under every product where people can post pictures of them wearing the item and talk about the fabric, size, etc.

After I picked the three items they were quickly shipped and guess what? They arrived at my house in three weeks! I was so surprised, every other store I ever bought online from outside my country took around 2-3 months! The items came in these cute ziplock bags which is amazing because you can keep it and use when you travel. They also come with Zaful tags that you can easily remove without having to cut or risk damaging the item.

In general I had a very good experience. The prices are very ok for the products and in comparison with other fast-fashion stores. Every item fit, even the top of the swimwear which made me so so so happy. The fabric is exactly as you see in the pictures and in the description of the products. When in doubt, just buy one size bigger.

Zaful is legit. I would definitely recommend the store based on my experience.

Date of experience: May 6, 2019
Michigan
1 review
0 helpful votes
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Affordable trendy fashion
September 8, 2019

I love shopping on zaful for upcoming trips when I want a lot of outfits without spending too much money. I got compliments all summer on my bathing suits all thanks to Zaful!

Date of experience: September 4, 2019
Italy
1 review
0 helpful votes
Follow Ilaria M.
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When I decided to buy on zaful site I was very scared. Knowing that the products came from china (I live in italy) and that prices were so cheap I feared they would never arrive or that they would be of low quality. However, I risked by purchasing six swimsuits. It was an experience that left me completely satisfied! Zaful's customer service immediately gave me the codes to plot my parcel and I could watch the shipment in every time. They sent me the products in two times. The first group of costumes (made up of five swimswits) arrived after 10 working days, in the shortest possible time compared to standard shipping and the quality of the products left me astonished! I actually reviewed it immediately with a photo review each product because I think an efficient service must be approviate d! The last product came to me yesterday, striking a week longer but always within the time range estimated by standard shipping. My personal opinion is simply positive and I will ordering again from them!

Date of experience: June 12, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Ilaria,

We appreciate that you took the to time to write a review.

Thank you,

Zaful Customer Support

New Zealand
1 review
1 helpful vote
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Trustworthy and so cheap!
December 20, 2017

Zaful has actually been really good with communication, they have really great discounts and a lot of the time cheap shipping. The bikinis I
Have a so flattering even after having a baby.

Date of experience: December 19, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Tia,

Thank you for your sharing.
We appreciate that you took the time to write a review.

Thank you.

Zaful Customer Support

New Zealand
1 review
0 helpful votes
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Great experience!
December 30, 2017

My experience with Zaful has overall been a positive experience. I ordered a few swimsuits of the website, which retailed between $10-$20 (NZD). This is an exceptionally good price, considering that swimsuits bought in stores can cost $30+. Once I had placed my order, a confirmation email was promptly sent so I was assured that my payment had been received. Within the next few days, I had received emails saying that my items had been shipped, and I was also given a tracking number to track my orders. Once I had received the shipment email, the swimsuits arrived within about a week and a half, which is very quick considering I live in New Zealand and packages coming from overseas can take up to a month. The actually quality of the swimsuits very incredible and were exactly like the pictures that were shown on the website. I was a bit skeptical, considering the cheap price, although there was really nothing to worry about. The fit of the swimsuits are also great and the sizing was perfect. I did order a size up from what I normally would in other stores because I heard that Zaful clothing generally runs smaller than most, and I'm glad that I did because the swimsuits that I got fit me perfectly.
Overall, my experience with Zaful was fantastic. I can definitely say that I will be ordering more items from them in the future, and delving into other realms of the apparel that they have to offer besides swimsuits.

Date of experience: December 28, 2017
Montana
1 review
8 helpful votes
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BAD BAD BAD
September 11, 2015

MISSING PART OF MY ORDER SIZED INCORRECTLY HORRIBLE CUSTOMER SERVICE
DO NOT ORDER FROM THEM THE CLOTHES ARE NOT AS PICTURED THEY DONT SEND YOU ALL OF YOUR ORDER THEY JUST TAKE YOUR MONEY AND THEY HAVE NOT WAY OF GETTING A REFUND. THEY ARE NOT US BASED SO NO RECOURSE

Date of experience: September 11, 2015
Charlie F. ZAFUL Rep
over a year old

Dear Candy,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We offer the detailed measurement chart for each item, maybe you chose your regular size and the size you chose was not fit.
We have taken care of your complaint and will offer a resolution. Would you mind messaging us your order number?

We want to say thank you for providing us with important information about your situation.

Best regards,
Zaful.com Customer Service

Romania
1 review
0 helpful votes
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Great and fast!
October 28, 2017

My experience with zaful web site was great, i I have ordered 3 swimsuits for my holiday because i coudn't find anything nice in the stores and i saw so many pictures on instagram and facebook with their products and i really wanted them. The sizes fit exactly, the materials are qalitative and the shipping was really fast. I really like their offers and the fact that if you share something online and someone makes and account and places an order you recive the idem for free, i have recived 2 items like this and i think is a win win situation. I recived a very comfy choker sweater that has zippers on the sleves is my favorite right now. I would recommand to anyone, in fact 3 of my friend have made new accounts.

Date of experience: October 27, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Andreea,

Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.

Zaful Customer Support

California
1 review
3 helpful votes
Follow Nou E.
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WHAI
October 11, 2015

HATE
I place my order last month and still nothing! I ordered two swim sets. Now seeing these reviews I'm regretting everything! My tracking code had shown that my order had reached the U.S. on the 23RD OF SEPTEMBER UM ITS OCTOBER 11TH AND STILL NOTHING FIX THIS! THIS IS A SCAM! IVE SEEN LOTS OF REVIEWS ON YOUTUBE FOR ZAFUL! They somehow got their clothing faster or longer than usual and its okay quality WHILE IM WAITING HERE! L

Date of experience: October 11, 2015
Charlie F. ZAFUL Rep
over a year old

Dear Nou,

Thank you so much for informing us about your shopping experience.

Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Could you please tell us your order number or tracking nuber so that we can offer you a better solution?

Thank you very much for your understanding.

Best regards,
Zaful.com Customer Service

Virginia
1 review
0 helpful votes
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I love zaful.
February 16, 2018

I love zaful so much. All of the clothes, especially the bikinis are so trendy and the prices are amazing! It takes a little while to get the orders but when they come its work it.

Date of experience: February 14, 2018
Canada
1 review
5 helpful votes
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These reviews LYIN'
February 25, 2020

I have a feeling Zaful paid reviewers to take bad reviews down which is common. Terrible company. Took over a month and they hadn't even SHIPPED my order when it said delivery would take 2 weeks.

Date of experience: February 25, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Victoria,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Overview

ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.

service
870
value
865
shipping
879
returns
483
quality
867
+1071