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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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Got so many cute pieces from zaful for the upcoming spring and summer time! I also got a bunch of affordable and brandy melville inspired pull over quarter zip for this past fall and winter and wore them like all day everyday! So comfy and the fleece material is so nice! Recently got a few Spell inspired dresses from them too and they fit so well and the material is so nice and light, super flowy and I just can't wait to wear them for the warm weather! The shipping was so much faster than I expected, which was a big plus!
I ordered from the site and have yet to receive my order or receive any type of update as to its status. Apparently it was sent to the DHL and that's that. Its only been two weeks but I certainly did not expect a delivery from NewYork to Virginia to take that long.
Zaful is one of the only
Stores online that I will shop with. I trust them and have never had a problem with them. They ship out great affordable products, what you see on the screen is what you're going to get. I would recommend shopping on Zaful, especially if you don't shop online often and want a trusted website to shop from.
I want to recommend this awesome web! I already order one bikini just to see the quality and I'm in love with it. I ordered another one and I'm waiting for it! I have no doubt that I will order more soon! If I have to said one thing it's the long time to get the order but Those bikinis are too cute to wait for a long time! Thanks Zaful!
Their products are CRAP. Don't be deceived by photos and sizes in item description. I ordered 4 tops and send them back straight away and paid $65 for postage. And when I complained they decided to refund only small fraction of it. Their support center is hopeless. They don't do anything apart blindly apologizing. They put wrong sizes and fake photos on the website and hope your order and keep them because it doesn't worth to send them back. Ridiculous
Just stay away from this fraud.
Dear Ni,
We’re sorry you’ve had this experience.
The pictures on our website are from the supplier.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Once we received the returned package, we will refund you in full of the order value.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Best Regards
Zaful Customer Service
At first I was skeptical since I had never ordered from Zaful before but after reading product reviews I figured I'd give it a shot. I ordered a bathing suit and was so pleased with it that I ordered a second one. The prices are the best of anywhere and the quality is just as great as a department store. I have only ever ordered a bathing suit from Zaful so my rating is strictly on my experience from the swimsuit section. I would highly recommend using Zaful for your summer needs and I also recommend following the size charts as the swimsuits can run small.
I have made an order at the beginning of April and we are mid May and it has not arrived. They said 25 working days for the delivery... it's been 25 working days and the tracking system doesn't even show where it is- it says erorr smth...
The client service team was very prompt and supported in solving this issue. The package arrived and it looks as good as expected. Thanks!
Dear Raluca,
Thank you for raising this issue.
We have tracked the package for you. The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you.
For more details, we have sent you an email with our solution, would you please check and reply it?
Thank you for your understanding.
Best Regards
Zaful Customer Service
I ordered a swimsuit... i got a xxl flowy shirt. I called customer support and asked me to take pictures and send them in which I dis and i have no response. No refund, no correct item.
Dear Nicole,
Thank you for notifying us of your complaint.
We check that our colleague has replied to your ticket on May 03.
However we have not received your pictures.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Best Regards
Zaful Customer Service
I was skeptical about ordering online after seeing so many mixed reviews about this website, but as the bikinis I ordered were such good value I decided to take the risk. I expected a long wait, especially as I live in the UK and had read some US orders had taken 5 weeks to arrive. However, my order was dispatched the day after I placed it and I received my order a week later. I was so impressed by the quick delivery and the bikinis which look exactly as they did on the website, especially for such a good price :)
I love swimsuits but I don't like paying 50+ dollars on them, so when I can across zaful I was shocked. They have so many cute and afforadable swimsuits so I surprised. I ordered my first once not expecting good quality or correct fit. When I received them I was so excited to find out it beat my expectations. I would recommend sizing up but other then that, I've had a good experience!
Very happy with my order. Very good quality and everything came in, in a reasonable time. Everything was packaged nicely. Will be ordering again soon.
I recently ordered a bathing suit from Zaful. I live in Canada and received it in less than two weeks! The quality of the suit is amazing and the prices are even better. I can't wait to order from them again!
So, mum and I decided that we would get a dress each from this website. Within 2 weeks my dress came but mums is still coming and it has been almost 2 months!
Overall I love this website and will DEFINITELY be buying from it again.
All the products from the website are so cute but here's the catch, it is from China. So it takes 2 months to get to you.
Want your money back cause it takes too long? Too bad, they'll only refund you HALF cause they use the money (my money) to return their crap.
ABSOLUTELY DISGUSTING. I WASTED MY MONEY AND TIME JUST TO NEVER SEE HALF OF IT AGAIN.
Dear Helen,
We apologize for the inconvenience we may have caused to you.
Your package has been returned by your local post office because of the package unclaimed in the post office.
Our team has reviewed your complaint and offered you a solution in the ticket. Please send us your reply.
Best Regards
Zaful Customer Service
I have placed an order one month ago and the last tracking info I have is from 2 weeks ago. I wonder if it will ever arrive.
I wrote them a message about this and the answer had nothing to do with my question, it was a template answer about their shipping information. I'm beyond disappointed.
Dear Andreea,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
I love this site! It's my number one goto. They have quality products for great prices! They always have the newest trends for everything from jewelry to swim suits!
This was my first order from Zaful and I have nothing to complain about. I was waiting about one month for the order to arrive to Poland, which is quite fast. Everything with the order is OK. I'm in love with my new shoulder bag and make-up brushes. The good quality is worth recommending.
The products on zaful are nice, i've never had an issue with any of them, but shipping does take a little bit longer than what is stated. It says 5-7 days but takes about 3 weeks to get to me
Never again will i EVER in my life buy anything from this company again... 5 weeks and still waiting for my parcel... but according to the website... it has been sitting in Sydney still clearing the last 6 weeks... maybe is should drive to sydney and pick up myself... it will be probably quicker since i live 3 hours from sydney...
What a atrocious way to run a company with this lack of support... everytime i speak to them i get the same answers everytime, and not once have they offered any other explination or wanted to look into the matter further...
Never again will they get my business... now i would like answers and answers NOW... this is getting ridiculous
Dear Sonia,
We apologize for the inconvenience we may have caused to you.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
I have followed up your case and our team has solved it for you in the ticket. Please send us your reply.
Best Regards
Zaful Customer Service
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ronnie,
Thank you for taking your time to write your review.
We have shipped your order out by America priority mail, not DHL company.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We have sent you your tracking number via a ticket. Please login to your account to check.
Best Regards
Zaful Customer Service