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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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California
1 review
0 helpful votes
Follow Triny T.
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The website is filled with cute bikinis and other clothes for women. I saw this popular bikini on their website on sale and decided to give the website a try. My items shipped within 8 days, which is VERY quick. The bikini bottoms ended up being a bit snug, but I contacted their amazing customer service and they helped me resolve my problem in less than 3 minutes. Will definitely be making more orders-- so satisfied!

Date of experience: July 8, 2017
Israel
1 review
0 helpful votes
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I ordered a one piece from zaful and was a littel worried beacuse i have large breasts and it was so cheap.
It got here pretty fast, ordered a large and normally i weart medume, but it fitts perfectly. The quality is very good, and it looks amazing on the body. Even works for large breasts beacuse of the supportive front.
Very recomended!

Date of experience: July 8, 2017
Malaysia
1 review
0 helpful votes
Follow HY L.
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I really love the items I purchased from Zaful!
They are all so cute & trendy and are my current favs <3

Date of experience: July 8, 2017
Mexico
1 review
0 helpful votes
Follow Paola G.
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Tienen una excelente calidad en todos los productos que venden y muy buena la atención al cliente, al principio tenia miedo de ingresar datos personales en la pagina pero ahora tengo la seguridad de que no es ningun robo. Yo ya compre en varias ocaciones en esta pagina y en todas mis ordenes no a habido ningun problema, recomiendo mucho esta pagina a cualquiera

Date of experience: July 8, 2017
Canada
1 review
0 helpful votes
Follow Jasmine H.
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I've been using multiple apps to buy my stuff since i dont have much time to walk around in the mall and i found order online would give me more style options, trendy clothes and great deal. Since i've used some other apps but i never comeback due to products didn't look the same as the image has shown and charged me other fee that i didn't get to notice from the owner even i already paid for the delivery fee. I'm really glad that I found Zaful, i have ordered a romper and a dress from Zaful. I didn't expect it that much due to horrible experience from other apps. I received my package pretty fast which is a good one. Further more, i'mm really happy and satisfied with the products, the quality of the products is so good, everything is the same as the images have show. Fabric so light and cool, true size which made me happy the most because i don't have to return it. I definitely use this app again to shopping.

Date of experience: July 8, 2017
Canada
1 review
0 helpful votes
Follow Rachel M.
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The first purchase I made with Zaful made me so happy! I was skeptical at first, but once I received my order, I was filled with excitement! Their clothing and accessories fit my body perfectly. The packaging is very secure, so I was not worried about any of my items being broken/ripped. Shipping takes quite some time, but its understandable as from where I live, is shipping from the other side of the world. Zaful also has a great support team. I receive multiple emails after my purchases. Very good customer service!

Date of experience: July 8, 2017
Florida
1 review
0 helpful votes
Follow Mariana B.
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I ordered this beautiful mesh rose shirt that I haven't been able to find anywhere! This one was beautiful in terms of quality and price! The roses were placed perfectly, and it was exactly what I was looking for. I wore the shirt to a concert and received so many compliments on it! The quality was very good and the shipping was also quick. I was afraid I wasn't going to receive it in time, but I actually received it before the expected time. Very nice service, and would definitely recommend! New favorite online shop :)

Date of experience: July 8, 2017
Mexico
1 review
1 helpful vote
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Me encanta!
July 8, 2017

Me encanta esta pagina, la conoci hace unos meses y eh realizado varias compras. Todo ha llegado en tiempo, la calidad de los productos es muy buena y las tallas sin problema! No tiene que pedir mas grande de tu talla todo es como esperas. He comprado blusas, vestidos!

Date of experience: July 8, 2017
Illinois
1 review
0 helpful votes
Follow Laycie D.
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I ordered clothes for a trip two weeks ago and they still have not arrived and I will be going on the trip without them. The several times I tried to call, the number did not pick up. Horrible service; I am so disappointed.

Date of experience: July 8, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Laycie,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

New Zealand
1 review
0 helpful votes
Follow Carolin B.
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I ordered a few weeks ago for the first time at zaful. I got two bikinis and one pair of sunglasses and paid an affordable amount for it. The shipping took about 3 1/2 weeks, the weird thing was that they separated the order in two parcels, so they arrived at different times, but I didn't mind. I was so impressed by the quality of the bikinis and the sunglasses. From now on I will order more often at Zaful.
Just keep in mind that if you're purchasing something for a vacation, order it early enough. Definitely recommend this shop!

Date of experience: July 7, 2017
Texas
1 review
0 helpful votes
Follow Adria G.
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Zaful is absolutely amazing! The quality of the clothing / accessories exceed expectations. I've only ordered three items from Zaful, but my experience has been excellent. I heard about Zaful from multiple of my friends and see how wonderful their bikinis looked, so I decided to give it a try -- I loved it! I will continue to order from Zaful and spread the good news of a wonderful website. Not only that, but Zaful's customer support is top notch! They will update you and support whatever questions you may have.

Date of experience: July 7, 2017
NL
1 review
0 helpful votes
Follow RuiJun L.
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I ordered 3 items from Zaful, and they look exactly like the pictures. The items fitted perfectly and I love just everything on the website. I saw that they are known because of the swimwear, I didn't ordered any swimwear but maybe I will do that later. Because they are really cute! The delivery was really fast and nothing was broken or anything. Everything was perfect and can't wait to order again! I don't really understand why there are bad reviews because they helped me with everything.

Date of experience: July 7, 2017
Louisiana
1 review
0 helpful votes
Follow Alyce L.
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I had pretty low expectations ordering from Zaful but I was very happy with each of my purchases. I bought over $100 worth of items from them and each item arrived as pictured and fit as expected. I knew to size up based on other things I had read so I ordered a medium in most of the items, although I am typically a small. I was particularly happy with the two swimsuits I ordered. Overall, my experience with them was great. My order arrived in two parts. The first part shipped and arrived almost immediately but the second part took longer to be shipped. I reached out to customer service about the delay and was told a few of my items were back-ordered. The other half of my order shipped within a day of contacting customer service and my entire order which was 7 pieces in total arrived within a month. Very pleased overall and will definitely be a returning customer.

Date of experience: July 7, 2017
Croatia
1 review
0 helpful votes
Follow Lea M.
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After watching a lot of youtube videos with zaful hauls I decided to order few things. Timing was perfect because they were offering international free shipping. Shipping wasn't really quick but I didn't mind since i didn't pay anything for it and since I live in a small country(Croatia). When bikinis came, I was amazed by their quality.It was worth of waiting. Sizing was perfect, colours were really bright, just like in pictures.And the best part of it, zaful is very AFFORDABLE. I am sharing my amazing experience with all of you to prove how amazing and unique they are. They don't deserve negative feedback. Their staff is really kind and polite. Always here to help. All this is from my experience and I am proudly recommending Zaful to all of you

Date of experience: July 7, 2017
Mexico
1 review
0 helpful votes
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I was encouraged to buy it for zaful and it was completely what I expected, always very attentive in sending and solving questions, thank god everything arrived in time and with very good quality, the clothes are beautiful, good cloth and backpacks and bags They are beautiful, they do not look ugly, on the contrary, the clothes come in the size I ordered, I hope my recommendation of the store will be of help when buying there! Thank you!

Date of experience: July 7, 2017
Canada
1 review
0 helpful votes
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LOVE IT
July 7, 2017

Ive ordered from zaful before and mostly just bought either swimsuits or accessories, but this time I decided to try out there clothing and I love everything I got so much! The clothing prices are really unique and I cant wait to wear everything this summer! Everything is really gorgeous and good quality and Im definitely going to be getting a lot of use out of everything I got! I would definitely order from them again!

Date of experience: July 7, 2017
New York
1 review
1 helpful vote
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Overall, i'm happy with what i got from zaful. I ordered three bathing suits, and two of them just came in the mail. All of the bathing suits i ordered were around $10, so super cheap compared to most of the other places i usually would go to for bathing suits. It was a bit tough figuring out the sizing, but, seeing the individual reviews on each of the items, it seems that the general trend is to size up. Material doesn't seem super cheap, but again, the sizing is a little funky, especially with the bottoms. Both of my items came well packaged, individually packed in bags. Shipping took maybe 2 weeks, which is kind of long, but i had anticipated it from what i read from other people, and i'm still waiting on another one of my orders. Would recommend anyone looking for cheap items for good quality!

Date of experience: July 7, 2017
GB
1 review
1 helpful vote
Follow chara P.
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My swimwear was defective and when i asked them to return my money and send the order back they NEVER communicate with me again! UNPROFESSIONAL AND RUDE BEHAVIOUR

Date of experience: July 7, 2017
Charlie F. ZAFUL Rep
over a year old

Dear chara,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Hungary
1 review
0 helpful votes
Follow Rebeka S.
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Great shop!
July 7, 2017

This was the first time I ordered from Zaful and I am very satisfied with their services. The products are for affordable price and the quality is really great. I ordered a sports bra, a bikini and a set of makeup brushes and they are all worth buying. The size of the clothes is really how it is written on the website. I will definitely order more products from them!

Date of experience: July 7, 2017
Pennsylvania
1 review
0 helpful votes
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Great!
July 7, 2017

I read some reviews that made me question zaful, but I decided to go ahead and order some clothes from the site. I am glad I did because their stuff was very good quality and it did not take very long to be delivered. Their clothes are really cute and I would definitely shop there again!

Date of experience: July 6, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071