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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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The site is really easy to use, and all the products come looking EXACTLY like how they do in the pictures. One thing I love about the website is how they have reviews where customers post pictures of their bikinis, because it gives me the perfect insight on how the product actually looks on someone! I bought 2 bikinis from here, and although they came in 3 weeks, which was just a bit longer than I wanted, they both came at the same time, and for the most part, they fit perfectly. I just bought 2 more, and will definitely put them to use! The customer service is really good too. I've used the live chat a couple of times, and they are really quick to respond. I'm so happy I found this website that I just had to write a review about it, and I usually never post reviews!
Up to now I have only ordered from Zaful once. I ordered a swimsuit, which I saw on Instagram and a very nice dress with pineapple print, which I was searching for forever. At first I was a bit skeptical, but the things were worth buying. I ordered a size up just to be sure, that everything would fit. The things arrived in two separate packages within three weeks from ordering. The customer support was also very helpful in telling me that this process is normal. Worth checking the website!
Dear Nicole,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
While every order I've placed has come out looking amazing, I want to focus this review on customer service! I've interacted with them a couple of times and any time something didn't fit the way I'd like, or I needed help tracking a package- a representative would respond wirhing 24 hours and they were so nice about it! While the clothes and prices are great, the people of this company truly care about customer satisfaction, and that is why I will be returning a 4th time very very soon.
Dear Kallie,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
I love and get all kinds of complements on the items I have purchased. I have not had any issues with anything, even after many uses! It feels great to be able to afford such cute and well made products! My pineapple bikini is always a huge hit, and I get complements every time I wear it! Will absolutely order again and again!
Great website, products are always the same as pictured on the site. Price is unbeatable. Very good quality for the price. I have never had an issue with quality or description of items. What you see is always what you receive. Shipping always comes within the time frame that is promised.
I love this site and have made over 5 purchases from it already.
WORST SERVICE EVER. I never received a refund and returned all my items. This website is a scam stay away.
Dear Emily,
Thank you for notifying us of your complaint.
We have not received your tracking number or receipt of the return package.
Please note that we can not track the package without the tracking number.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Best Regards
Zaful Customer Service
I was so shocked at how amazing my experience was. The 2 swimsuits came in a week and a half to Canada. The quality was so good, better than some VIctoria Secret swimsuits. I followed the sizing according the the reviews and the top was a little big and they are sending a smaller one free of charge! Looked exactly like the picture, even better! I'll definitely be ordering more soon.
I had seen many reviews on YouTube and as summer was coming up I decided to take a chance and splash out on zaful, my items took around 3 weeks to arrive(which is what I assumed) and to my expectations they were great! I only had one bathing suit which was a bit off but everything else was spot on! I must say that I do recommend you to READ the size chart AND reviews as they give a good standpoint on how the product fits! So overall I rate this website a HIT!
I have ordered three times from Zaful, and am yet to have any sort of a negative experience. By far the best part of ordering from them was their customer service. They answered all of my (MANY) inquiries politely and promptly. I could not have asked for a better experience. I was wary at first since I had never heard of them before and their prices seemed pretty low, but after the experiences I've had, I could not be happier with their site.
The items are of good quality, and the only (very minor) issues I've had come from sizing, which in all honesty, I can't complain about since I have the same problems from pretty much any stores (I'm pretty petite). They provide detailed sizing information on each product page, better than most online retailers, and items not fitting perfectly is always a risk you're gonna have to take when ordering online.
I love Zaful's clothing, they're affordable and reasonably priced. Their items almost always ship promptly, and the quality of the clothing is amazing!
I placed one order but they have sent out 2 separate orders one arrived four weeks after I placed my order when I placed my order I was given an estimate delivery The order that has arrived was a week late Still waiting on my other items I have tracked them and they are still in China so Looks like I won't be able to wear all the stuff I bought for my holiday very angry
Dear Ammie,
Thank you for raising this issue.
Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
Loved the items I ordered from this website! The ordered a couple tops which were a small and fit perfectly. I ordered a couple bathing suits i ordered small in the one piece suits and medium in the two piece suit which were great quality and looked amazing but unfortunately they were a bit small so I would recommend ordering a size bigger than your regular size. I ordered over $100 in stuff so I qualified for express shipping, the items only took 1 week even though they came from China.
Love the quality of the products, excellent customer service, gave it a change and I don't regret it! I'm zaful addicted!
I began using zaful about a month ago and so far I really like it. Their website is cool, up-to-date and interactive. You create an account and through this account you do regular online shopping things (create a cart, have a favorites list, etc.) but you also get to have your own place on their website where you can create outfits with their clothing and interact with other zaful members. Also, zaful has a live-chat and even facebook messenger for any questions or concerns, which is super helpful. The only issue I have with the website is that the live chat takes forever to respond (sometimes up to an hour). I just purchased my first order, and am very pleased with the overall transaction.
I already bought baseball rat, two rings set and a dress.
It was everything perfect, great package, don't take much days.
The dress has a lovely color and the material is great.
It is perfect I loved and I want to buy more things.
I've had such a good experience with Zaful, I received my items and they were incredible and exactly like what they looked like on the website. I highly recommend ordering from this website.
Zaful is an online store I've known for a very long time because I've heard so many good experiences from friends and other buyers. It is mainly known for their awesome bikinis and for a while now I have been wanting to try some for myself. I finally made my order past June and I am really happy with my purchase. I knew it would take a long time to arrive because asian stores do and this was no exception. I had some troubles with my package getting delivered once it got to my country but Zaful Support Center was very helpful and got my package home. When I got my bikins I was not disappointed: in terms of quality, you can get really nice pieces for a low price! In terms of sizing, you just need to check other buyers' reviews and decide on your own. Other than that, my order was just like the pictures and I was overall really pleased. I cannot recommend this store enough.
I found zaful through youtube. I was intrigued by how low the prices were for there clothing and how cute their prices were. I first ordered shirts and shorts, after trying them all on i was pleasantly surprised :) i later bought a swimsuit and was also pleased. I have bought clothes and swimsuits ever since. Very good company and love how the prices are so low!
I have heard all the horror stories about Zaful, bit for me that was just not the case! The order came when it was supposed to and the quality of the swimsuits were great. I didn't feel like they would irritate my skin or fall apart at the slightest movement. The only reason this review is not 5 stars is because of the sizing (which might actually be my fault because everyone said to order a size up). The chest part on my one-piece squeezed me a little, but is still wearable and super cute. With my two piece, the bottoms did not cover my crack but the top is super adorable and I will be wearing it with other bottoms. I really hope you take a chance on Zaful, you will be pleasantly surprised!
I was pleasantly surprised by zaful, customer service is actually really great and I got a refund for two bikinis that did not fit without having to send it back! The only issue is the long shipping duration, but I do think it is totally worth it.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Tracy,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support