Yodle

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WE HAVE BEEN REALLY HAPPY WITH YODLE, INC. SINCE WE STARTED WORKING WITH THEM 4 YEARS AGO. THEY HAVE BEEN CONSISTENT YEAR AFTER YEAR WITH THE QUALITY OF CUSTOMERS. 50% OF OUR OVERALL NEW CUSTOMERS ARE COMING FROM YODLE. Mr. JASON IS OUR ACCOUNT MANAGER HE HAS BEEN DOING AN OUTSTANDING JOB FOR YEARS. WE ARE CUSTOMER FOR LIFE! THANKS, MARK
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Since we started using Yodle two weeks ago our experiences with the entire staff has been wonderful because they are very professional and they do follow up to complete the entire process.

If you are considering using this service, let me tell you how much you DO NOT WANT TO WASTE YOUR MONEY! I've paid for this "service" for 4 months now. They built me a website, but short of that, though I have done everything they suggested I do, the "service" has net me: 4 phone calls, 3 of which were businesses attempting to sell me something and 1 possible customer, who did not leave a message. I've had 80 or so website visits mostly from my friends and family, all of which have netted me 0 new business. I have contacted them on numerous occasions to inquire as to what they had intended to sell me and why that was not happening. They have checked and checked, but the bottom line is this is CRAP! DO NOT FALL FOR IT!

Like many on here my experience begins and ends with the initial sales call, which was overly scripted and painfully time consuming. The sales person felt the need to repeat my name dozens of times throughout the discussion, which always sets off alarm bells in my head, this is an outdated sale ploy that is supposed to gain trust, but in my mind has the opposite effect. When we finally cut to the chase, I suggested that prior to making a $1500 commitment I do some independent research on Yodle and their services, this was met with a rather aggressive sales pitch where the rep began to machine gun their credentials and endorsements at me. I spent 18 years as a corporate purchasing manager, so I know when a sales person is trying to close me and keep me on the phone until they do. If those achievements and endorsements are legitimate why not let me off the call to do my own research? My guess is because I would end up on this site where over 180 people gave them 1 star and many for the very reason I am now.

I don't know if their service is worth the price, or if it will do anything to improve your business, and it appears I will never find out. Whether they believe it or not they had a serious lead in me, but when I had to resort to shouting into the phone to stop the sales rep from talking non stop over me, I knew I would never be a client.

The Yodle team members on this site are anxious to be helpful and personable. They are well trained and seem interested in doing their follow up with my progress and understanding of my professional and highly personalized business website/dashboard. The Yodle team has kept their promise of caring about and supporting my investment. They call frequently and walk through the details of the joint effort and progress of how my business dashboard is working. The team provides ongoing efforts to help me succeed. Yodle specialists call me from three different parts of the country and really seem know internet/mobile phone marketing techniques. The Yodle marketing personnel utilize cutting edge, evidence based approaches to make sales happen, especially with the growing mobile phone market. They are able to show how their system works to bring sales to my counseling business. After the first two weeks the returns have started to come in. Many people are now searching from their iPhone and it shows where Yodle has done their research to design the format for iPhone searches. I will need to make up my investment after the first three month contract and see where it goes from there.

3 months at $1,500.00 Got a call to extend for 1/2 price. Said OK. Told them to cancel after that. They kept it going and did not call me. I do not have time to play games. Told them today I want to cancel and guy kept me on the phone for over 20 Minutes!
I was burnt out. Maybe I broke even? 53 phone calls since 10/31/15? Are you kidding me? EACH CALL COST ME $113.29! See below...

02/15/2016 Recurring Bill for 02/15/2016 to 03/14/2016 Paid $752.00
01/15/2016 Recurring Bill for 01/15/2016 to 02/14/2016 Paid $752.00
12/23/2015 Billed Product setup. Paid $429.78
12/15/2015 Recurring Bill for 12/15/2015 to 01/14/2016 Paid $1,499.00
11/17/2015 Recurring Bill for 11/15/2015 to 12/14/2015 Paid $1,499.00
10/19/2015 Added $280.00 to compensate change to ADS only campaign Paid $0.00
10/15/2015 Billed Initial setup. Paid $1,499.00

JUST GOT A CALL A FEW MINUTES AGO>>>LADY NEEDS HER CARPET STRETCHED... WHERE DO THEY FIND THESE PEOPLE?

Yodle contacted me as I was starting up my law practice and pitched me their demo via an online demonstration. The first thing that made them stand out from other company's was that they did not require a long-term contract commitment before I received a day of service. That made me quickly realize that they would be invested in my success each and every month in order to keep my business as their customer. After the initial 90-day period was over... I stayed with Yodle throughout the life of my business because they absolutely delivered each and every month on their promise. By the 60-day mark I had customers calling regularly. By the 90-day mark my business was growing more than what I had expected it to grow... in large part due to Yodle's management of the google ad program, which was always seeking to make it more cost-efficient and precisely tailored to my business needs. After about 10 months of using Yodle, my return on investment was much much better than I had expected. It also didn't hurt that they had above-excellent customer service each and every time I had questions, concerns, etc. They definitely went above and beyond for me and I have already recommended Yodle to several of my close friends who are thinking of opening up a business.

We are an Interior Design Studio in Miami. From the time that we originally purchased, which was in March, no one from Yodle ever cared to check on the status of our marketing campaign, until I reached out to them in September to cancel.

From March to September, we only received 8 leads, and all of them were wrong numbers, solicitors, or contractors looking for work. The SEO keywords that they focused on were so irrelevant for our business, and we weren't even ranked in the top 35 for any of these keywords on Google over a period of 6 months.

Yodle billed us on the 5th of the month and I cancelled on the 7th, and they refused to give me a refund or even a prorated amount for the month.

I spoke with one customer service rep, and 2 account managers, Sheila Kelly & Chuck McCann. They were actually very nice but couldn't resolve my billing issue.

As a marketing director for one of the fastest growing cosmetic surgery practices in the country, I am glad we switched to Yodle from a competitor. While we were obtaining a ROI from a Yodle competitor, we did not have direct contact with a sales rep and understanding their campaign strategy was hard. However, when we switched to Yodle, the company proved to increase our ROI AND I had access to my sales rep to help guide me through what they were doing and why. We've worked with their team to produce campaigns that reach our target and generate leads. Was I nervous to switch, yes. Am I glad we switched to Yodle, yes! When I see that people had a bad experience, I'm surprised because when you track your leads, you should find that Yodle can help increase your business. If you are changing your strategy or have short term goals to achieve, contact them and they will help you reach them with this particular marketing tactic. Overall, I'd give them 4.5 stars because there are a few improvements I'd suggest in the client portal.