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Patrick S.

Contributor Level

Total Points
87

1 Review by Patrick

  • Yodle

2/2/15

Like many on here my experience begins and ends with the initial sales call, which was overly scripted and painfully time consuming. The sales person felt the need to repeat my name dozens of times throughout the discussion, which always sets off alarm bells in my head, this is an outdated sale ploy that is supposed to gain trust, but in my mind has the opposite effect. When we finally cut to the chase, I suggested that prior to making a $1500 commitment I do some independent research on Yodle and their services, this was met with a rather aggressive sales pitch where the rep began to machine gun their credentials and endorsements at me. I spent 18 years as a corporate purchasing manager, so I know when a sales person is trying to close me and keep me on the phone until they do. If those achievements and endorsements are legitimate why not let me off the call to do my own research? My guess is because I would end up on this site where over 180 people gave them 1 star and many for the very reason I am now.

I don't know if their service is worth the price, or if it will do anything to improve your business, and it appears I will never find out. Whether they believe it or not they had a serious lead in me, but when I had to resort to shouting into the phone to stop the sales rep from talking non stop over me, I knew I would never be a client.

Service
Quality
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Radley M. – Yodle Rep

Hi Patrick,

I'm really sorry that this was your experience. If you remember the name of the person you spoke with, please contact me at syvenna.siebert@yodle.com or 646-770-8974. This is not the type of conversation we want our sales team to have with prospective clients, and I'd like to look into it to see what happened and determine the issues we need to address.

Thank you,
Syvenna Siebert, PR Manager

Patrick Has Earned 7 Votes

Patrick S.'s review of Yodle earned 7 Very Helpful votes

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Lynn N.
1 Review
4 Votes

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