Yodle Created a Website for me that is Extremely Professional, which they use to Market my Company for me using Google Adwords and other Streams of Marketing. Saves me time and money, and they do a way better job than I could ever do. Highly Recommend them for marketing a Biz.
I just got off the phone with a Rep from Yodle and I was skeptical from the beginning because I know I had already told them "NO" in the past. However, I listened this time just to keep an open mind. We went through the whole "watch this video thing" - which is really annoying and you (Yodle) should really drop that from your sales pitch.
Next, he asked me about our costs to conduct inspections and I explained to him that this is difficult to pin down to an exact cost because of so many variables (i. E. distance to property, size of property, extent of concerns, etc.) but he kept pushing "what is the cost?" - this annoyed me. So, I gave him an approx. Cost.
Next, he asked how many inspections we do a month and about what capacity we were at for inspections... I thought this was a good question. Because of the economy, we are running about 50% capacity. Then he said, "So how long have you been leaving $X, XXX (thousands) per month on the table?" HUH? I asked, what did he mean? He was trying a nice trick and this really irritated me. He was trying to say that because we were NOT at 100% capacity that we were "leaving money on the table" and this was happening because we were NOT using Yodle.
I explained to him that our website is already optimized for various platforms, it is brand new, and that I have been managing Google Adwords for more than a year and half which has quickly become our top money-maker... fortunately, I received a call from a client and had to go because I was about to hang up.
Bonnie did a great job of walking me through the steps. The dash board is so easy to use, I found myself clicking and jumping ahead of her. I am expecting great things with Yodle.
I was told they would make a new web page, generate reviews and not disturb anything I was already doing. I was very adamant about this because I had google reviews and was very high in search rankings. I only agreed to sign up because they promised a lot more reviews. They wanted my google business log in info so they could be an additional administrator. I was hesitant but gave it to them. This is where things went bad. They changed my google info by changing the phone number to their tracking number, removing the working page from google maps and removing all google reviews. I learned this when I searched my own service when business dropped off and I had totally disappeared. I got things switched back and changed my sign in info so Yodle can't get in again. Maybe if you don't have anything that works, Yodle could help you, but if something works well, they will ruin it. The website they built is generic crap. Even just having that up hurts a business with multiple sights at one address. Your business means nothing to them. They are so big, everyone is just a number.
Great, glad I have your services. Best company out there. I have been battling a website provider for 8 years. In less then a month we are rolling and making money. Yodle is the BEST!
It works! I have received a lot of phone calls, much more than I expected, probably 2 or 3 a day since we started. I have been able to convert about 50% into appointments so it's been pretty great.
I called to get some help on how to send emails out to my past clients so they could give us a review I had a very positive experience the gentleman that helped me was very helpful thank you
They have a great business plan charge you thousands of dollars and don't do squat! Then they bill your CC you would have better luck talking to that Nigerian Prince!
Hey Bob,
We're sorry you feel that way - would you mind sending us your account details via PM so we can try and help?
-Mike
After signing up with Yodle, we noticed a significant increase in inquiries, both over the phone and through the web site via email. We're very happy with our Yodle package.
Bonnie from Yodle did a fantastic job providing recommendations on how to better maximize everything Yodle has to offer. I am excited to implement her suggestions and await positive results.
Yesterday, I went on the online chat to find out how to do something and I was fortunate enough to work with Ryan. Being in customer service as long as I have been, I know how important it is that whomever I am dealing with have a great attitude and have wonderful listening skills. He was amazing at that. He didn't make me feel foolish for asking the questions and went as far as to creatively suggest a solution. I am ridiculously happy with the solution. Ryan is really someone that I could hear smiling through the phone. Priceless.
I had to call back today to take care of a situation that was very important and had caused me to be upset. (We had our Facebook page stolen, long story short) and all of our Yodle info was being posted on the stolen page. At one point I could barely speak and yet the woman that I was talking with was so kind. I normally don't cry, we just have been dealing with the ways of this devious ex-employee since February. Every time I think I have things handled something else comes up that I had to deal with. The woman I spoke to not only helped me with a fix, but checked to see it was working and was so kind and caring and patient. It is those things that set you above the rest in customer service.
We get as many as 10 calls per day from here and many become sales. In fact thanks to Yodle we got the dumpster contract for a major hotel renovation which has brought in $60,000 and still going.
I signed up with this company hoping to put me towards the top of any searches for my type of business/service in my area. I have not received 1 lead. I have had 2 calls from people trying to sell me something, but, that is it. I feel like really stupid for spending my money on this. I work really hard for my money too! DO NOT SPEND ANY OF YOUR ADVERTISING DOLLARS WITH YODLE! -Linda-
Hey Linda,
We're sorry you're not receiving the result you expected - would you mind providing us your account details via private message so we can reach out and see if we can help?
-Mike
Straightforward and user friendly. Gave an explanation in detail and made sure I understood everything before continuing
Our experience has been wonderful! Shanan, Courtney and a gentlemen who's name I regret not writing down were great. Thank you Yodle for all you're doing to get us to our next step
Awesome support team that makes it easy to do business. Prompt response/knowledgeable staff/and ease of use dashboard I think I will be with them for a while. Thanx Yodle
YODLE, INC. = KISS OF DEATH. STAY AWAY BECAUSE YODLE IS A (LEGAL?) SCAM. BEEN BURNED LIKE SO MANY OTHER PEOPLE? TAKE ACTION:
ONLINE, CHECK W/ YOUR SECRETARY OF STATE, AGENT FOR SERVICE OF PROCESS AND SUE YODLE IN SMALL CLAIMS LOCALLY.
IN CALIFORNIA YODLE'S AGENT IS: C T CORPORATION SYSTEM, 818 W. SEVENTH ST., LOS ANGELES, CA *******.
ALSO, FILE BETTER BUSINESS BUREAU COMPLAINTS AT:
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
NEXT, FILE A COMPLAINT WITH THE CONSUMER PROTECTION DIVISION OF YOUR STATE'S ATTORNEY GENERAL OFFICE (or whatever your state calls it).
BEFORE YOU TERMINATE YOUR ACCOUNT, BE SURE TO PRINT OUT EVERY SINGLE PAGE FROM YOU YODLE WEBSITE/PROFILE. SUBMIT A COPY WITH EACH COMPLAINT YOU FILE.
GOOD LUCK.
Waste of time. I paid over $1000 for an online presence that they said would would help drive my real estate business. Didn't have a single customer contact me. Wish I hadn't wasted the money.
Jeremy,
Sorry you didn't receive the results you expected - can you private message me some specifics about your account so I can take a look and see if we can help?
-Mike
Yodle's sales team was extremely confident that their SEO would generate clients for my business. They said that over 85% of their customers are repeat buyers and that they individually picked my business (they cold-called my phone) as a candidate they believed could benefit from their SEO. Their entire sales pitch revolved around generating leads for me. However, their SEO was unable to assist my business in generating any initial customer contact. Not one time in 90 days did Yodle's software create any market awareness for my business. At the end of 90 days I begged for a refund but they denied me one because they said that they never guaranteed any market awareness or initial customer contact. They only guaranteed ranking. Eventually, after enough begging, Yodle offered me a refund - which was nice of them. Their customer service was excellent throughout the process, even when I showed frustrations. Ultimately, Yodle offers a web ranking and landing pages for businesses who do not already have a sophisticated online presence. If you already have invested heavily in a website then Yodle is probably not the right company for you to add-on. But if you need to get your online business listing off the ground, Yodle will work for many practical skill-based businesses. If you work in a "creative" business such as media creation then Yodle's stock landing-pages will not have enough customization options for you to make your web presence memorable.
Shaun - my name is Radley Moss, Director of Corporate Communications at Yodle. I'm very sorry to hear that you're so disappointed about the experience that you've had during your time as a Yodle client. We certainly wouldn't have contacted you if we didn't think that we could do a great job for your business. We're also typically upfront about the search terms that we're targeting for a client's business and the type of website/landing pages we provide. A member of our client services team will be following up with you to address these issues further and to find out exactly what happened. Thank you.
Yodle's customer service is excellent. They take their time in explaining how their site works and I look forward to receiving alot of business through them.
Overview
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bill – I read your review and am very sorry to hear you’ve had a negative experience with Yodle. I assure you we care deeply about each and every one of our customers and am disappointed that you didn’t find success with our product. I appreciate you taking the time to provide feedback and I will be sure to pass it along to the appropriate teams internally. If you want to share any additional details, please don’t hesitate to reach out to me directly. You can reach me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.