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North Carolina
1 review
1 helpful vote
Follow Ana S.
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Do not do business with them. Ripe off. How there isnt a class action suit against yodle yet is beyond me. Its no better than a Ponzi scheme Imo. They convinced me with their presentation leading me to believe theyre going to get me listed highly on Google. I get no better than 4th page when I search relevant keywords. Typically I review investments like this before buying but I was pressed for time when they put on the hard sale with the old this is the last day of this special price line lmfao., I cant believe I fell for it. Almost 3 months in and 1200 later, not a single lead. I emailed them to cancel my service and if Im billed next month I will file a bbb complaint. Im afraid theyll charge my account anyway so I think Ill talk to my bank about closing my account and reopening another so they cant. Stay away

Date of experience: April 7, 2016
Gina B. Yodle Rep
over a year old

Hi Ana – I read your review and am sorry to hear you didn’t find success with Yodle. I’m particularly disappointed that you felt there was a disconnect between what was said on the sales call and the service you received. If you need assistance cancelling your service or want to share any additional feedback, please don’t hesitate to reach out. You can reach me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.

Pennsylvania
1 review
2 helpful votes
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My Physical Therapy business has used yodle for the last two months. This is what we have found:

The benefits we were sold on were a mobile web page being designed and ad placement in search engines designed to drive traffic to our company. Yodle did deliver on this... at a very affordable price.

At first, we were surprised at how much traffic they captured in a short time. They will link you company profile to your new mobile site, so be prepared that your organic ranking from your original web page may fall slightly in the first week or two.

We are now getting a steady stream of calls from both organic leads and paid ads. The bigger problem now is converting those calls to apppointments as we have traditionally had only "easier" type calls in the past. So if this is your case, be prepared with a receptionist training program to handle your new "toe in the water" type call... it's ultimately what we have done.

2 bonus features I was not of during the sales process with yodle:

1. All calls generated via their mobile page are recorded... this alone was worth it to us and allowed us to quickly recoup our costs (in less than 2 weeks).
2. A robust template of over 3,000 search words/tags shows us exactly where our traffic is coming from... extremely helpful and essentially free survey and market research for our other marketing items.

Hope this helps,

Chad Madden,

Madden Physical Therapy

Date of experience: September 12, 2013
Michigan
1 review
4 helpful votes
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We signed up for Yodle 7 months ago. We have received nothing but sales calls from companies trying to set us up with the same service. When I told Yodle reps this they just pushed t hat off as 'it happens '. We received no leads and it was a major waste of our money. When calls did come in from Yodle they were always some errant number. I screen calls so if I don't recognize a number you get my vm. Consequently they never heard back from me. When I would call them all I received was a message. I have no time for games. If you are such a big company you can afford workers. Answer your phone!

I also was overcharged. I was told I had 6 months of service for $600 then $100 a month after that. I did not receive but 5 months of initial service prior to the additional monthly fee. Finally my bank sent me a new credit card because of the Target disaster with stolen data. So when they tried to run the card again it was declined. Now they have cut off our services. Thank goodness. Glad that is over. I own a small business and we will look for a replacement company to work with that is local and hands on moving forward. I want someone I can meet and interact with in person and who can know something about our comoany.

Date of experience: March 2, 2014
Radley M. Yodle Rep
over a year old

Cheryl,

My name is Radley Moss, Director of Corporate Communications at Yodle. Thanks for sharing your feedback. In the vast majority of cases Yodle generates multiple quality leads for customers that are with us for the amount of time you were. I'm sorry to hear that didn't happen for you.

I'm also surprised and disappointed to read your comments regarding our customer service. We have a service team that is available during business hours Monday to Friday so I am not quite sure why you had a difficult time getting hold of anyone. Beyond that, being told that 'it happens' is certainly not how we would expect our services team to support clients. Do you remember who you spoke to? I'll make sure this is addressed.

Finally, I'd like to find out what happened with the overcharging. I will investigate this as well if you email me with your full name and business name.

Hope to hear from you soon.

Best,

Radley
rmoss@yodle.com / 212-542-5449

California
3 reviews
19 helpful votes
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$#*! Yodle!,
January 1, 2017

Do not even give this company one second of your time! They tell you everything you want to hear but deliver Nothing except recurring charges on your card. I had to change my account to stop the charges. After 60 Days I could not find my company on ANY searches using all of the information and keywords they collected in the lengthy setup call. We spoke to 5 different people at Yodle and all of them said something different. It then became clear that they don't actually offer a service! The last woman we spoke with cancelled us after she could not help us with the fact that their antiquated system could not have an iPhone photo uploaded due to the fact that it had too much resolution. They have no pictures that even depict a carpet cleaning service. Our logo could not be uploaded because of problems with their site that after 3 hours on the phone could not be solved. After the $#*! cancelled us by email, they simply kept our $800 with no offer to refund anything and they will not return calls or emails! I would not believe ANY reviews that give Yodle anything above a scam! I must question the 5 star reviews on sitejabber. I sincerely hope that Yodle cashes out my $800 in pennies and feeds them to their employees until they all $#*!ing die! The world would be a better place without this criminal enterprise.

Date of experience: January 1, 2017
Executive S. Yodle Rep
over a year old

Dear Mike,

I apologize that you had a poor experience, and would be happy to investigate further. Please send me your account details via private message, and I'll take a look.

-Mike

Arizona
1 review
10 helpful votes
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The service people were great! Listening to phone calls and reviewing with staff was great. Unfortunately, the leads simply didn't materialize, and at that cost I'd expect better results.

Date of experience: August 26, 2014
Washington
1 review
15 helpful votes
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After a high pressure sales pitch I relented and signed up. In this process I was required to turn over my google+ page to them. After 3 months I decided I wanted to control my online presence myself and we parted ways. I have repeatedly asked them to either delete my google+ page or turn managership over back to me. It has been about a month and they have done neither. DO NOT SIGN OVER YOUR BUSINESS GOOGLE PLUS PAGE TO THESE GUYS!

Date of experience: August 26, 2014
Radley M. Yodle Rep
over a year old

Hi Dave – This is Radley Moss, Director of Corporate Communications at Yodle. I'm sorry to hear about your frustration. It is our practice to release this listing as part of the account cancellation process. I’d be happy to look into the status for you if you want to contact me at rmoss@yodle.com or 212-542-5449.

Also, if you had a bad experience with a member of our sales team, I’d like to hear more about that. We set high standards for all our employees, and I want to ensure they are being met.

Thank you,

Radley

Washington
1 review
14 helpful votes
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Bad
September 21, 2014

Bad.

They sold me 3 websites in three different areas. They told me "they don't have to look good, they just have to get people to call you." OK, well then I didn't get the calls or the emails coming in.

As a result I tried to cancel their services. They kept me on the phone for 45 minutes trying to talk me into "giving them another chance." I told them "no." and that I would be getting another company on board to take over the domain names.

I sent an email requesting the domain name transfer. The following week I get a response phone call saying that they are going to sell me my domain names for $199 each. "What?! They are my domain names and you were the ones that told me I needed three, which by the way didn't work. Now you are holding them ransom?!" Apparently, yes.

Stay away from this company, please.

There are a few companies that promise on what they deliver; there are several companies that will promise you the moon and then graciously bow out when they can't deliver. And then there is Yodle that breaks promises and adds insult to injury.

Date of experience: April 9, 2013
Radley M. Yodle Rep
over a year old

Hi Michael – this is Radley Moss, Director of Corporate Communications, Yodle. First of all, I’m sorry that you are disappointed in the results you received as a Yodle client, and I’d like to look into this further to understand what happened. If you have a moment, could you contact me at 212-542-5449 or rmoss@yodle.com? I’m also surprised to hear the comment you cited about our websites. It is correct that they are optimized for conversion but quality design is an important element of that. I would also be happy to explain in more detail the policy around our domain names.

I look forward to hearing from you.

Thanks,
Radley

California
1 review
0 helpful votes
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Happy new client
September 11, 2015

Dawn has been very informative and made my account set up painless and easy... like a fresh hot cup of dark roasted coffee with flavored cream and sweetener.

Date of experience: September 11, 2015
Pennsylvania
1 review
0 helpful votes
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Another Internet Rip Off!
September 24, 2015

We Have Had Our Business With Then For Well Over 9 Months And NOT ONE PHONE CALL! The Only Phone Calls That We Do Get Are From Services Trying To SELL US SOMETHING! Don't Waste Your Money! We Are Well Past Black Friday And Not One Inquiry.

Date of experience: September 24, 2015
New Jersey
1 review
3 helpful votes
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The Truth
April 22, 2015

Ive been working with yodle for a few months and they rock. Of course it helps that I also know whats going to work in advance. Ive been in business for 6 years already so I already know how to advertise just fine on my own, I'm just done doing everything myself. Every advertiser that calls seems to think they are the best thing on earth for my business and that's what you can expect and its 90% not true. I knew if Yodle could actually come through on half what they promised that they would be the best advertiser ever. Ive had to help allot with getting the content correct and other little things but that's what I expected and I've had nothing but best efforts and great attitudes from their staff. No marketing company knows my business or market like I do. If you chose Yodle or any other firm and sit around waiting you will get nothing! In the first 3 months we got 600+ phone calls. Yodle and me make the best team Ive ever had and Ive tried allot more things than most business. The majority of business will fail in 5 years. Yodle Isnt going to prevent losers from losing, but its going to make winners destroy the competition.

Date of experience: April 22, 2015
California
2 reviews
1 helpful vote
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Miles
February 18, 2016

I spoke with Miles and she was wonderful, experienced and very professional also helped me a great deal because I'm a novice at all of this new on line Ad's
She said she would also send me in an e-mail all the information she gave me so I would be able to play with it and learn how to use your service.

Date of experience: February 18, 2016
California
1 review
2 helpful votes
Follow alysha N.
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Managing 3 different Miracle-Ear clinics in San Diego we knew we were going to need some assistance tracking our call sources from the ongoing marketing supplies that we provide on a regular basis. Our business needed a service that was organized, dedicated in helping us grow and not only taking care of our needs, but our potential customers needs as well. Ive seen a lot of positive results using the Yodle database since we started doing business with them. There have been quite a few changes within the Yodle dashboard in the last few months, but weve only seen it as a positive change. A change for the better only proves that Yodle is committed to help small businesses succeed just like ours. The site looks fresh, up to date, and its user friendly. Our favorite part about Yodle is that it has been developed to make it very easy to track calls, rate those calls, seek summary referrals, and analyze our Ad statistics throughout the year. It also has been very beneficial to have an associate answer any missed calls during after-hours and assure they will receive a call back as soon as possible during working hours. Customer service is very important to us and with the help of Yodle and their associates professionalism it has only bettered our own front office assistants performance and improved our customer satisfactory.

Date of experience: November 27, 2013
South Carolina
1 review
0 helpful votes
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New User
January 11, 2016

I don't know how well this will work but getting the account set up was easy. I was walked through step by step by a knowledgeable person who answered most of my questions before I even asked.

Date of experience: January 11, 2016
Delaware
2 reviews
2 helpful votes
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I was skeptical at the beginning but now I’m realizing what a powerful tool yodle is. Just today I received 3 very good leads. I’m very pleased by what I’ve seen so far.

Date of experience: August 20, 2013
Colorado
1 review
2 helpful votes
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Within the first 2 weeks I got calls through yodle and at the end of the first month-yodle paid for itself. I’m very impressed with my results. It’s really been working for us.

Date of experience: September 4, 2013
Virginia
1 review
2 helpful votes
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Over 50% of our calls come from yodle. The website is how people are finding us and that's helpful to know in our line of business. Their customer service is the best around.

Date of experience: August 28, 2013
New York
1 review
2 helpful votes
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Fantastic service any questions answered right there and then! I recommend Yodle to anyone who needs to pick up business in the area. Customer service is always friendly and helpful anytime I call.

Date of experience: August 13, 2014
Ohio
1 review
0 helpful votes
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Ryan Newland and the others at Yodle are so informative and helpful. I want to say thank you for everything. (And with all your help, the phones are ringing like crazy!) Thanks again

Date of experience: February 17, 2015
Pennsylvania
2 reviews
9 helpful votes
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My experience is pretty much the same as most people who have written reviews here. A Yodle rep contacted me and hounded me for weeks to get me to sign up. High pressure sales pitch that glossed over some very important details. They never tell you exactly what you will be charged for, i. E. phone calls from prospects, mark up on adwords clicks. I have had one paying customer from the Yodle leads. That covered my monthly cost with them, and I am hoping they can produce at least that much more over the next two months so that their sh*tty program will at least pay for itself.
Yodle doesn't make you sign a one year contract, thank God. But I am stuck with them for two more months. The day that period is up I will cancel their service.
I am an attorney and internet leads are a must for the type of law that I practice. I was actually doing better when I ran my own adwords campaigns. Yodle doesn't seem to be able to produce.
If you are a small business owner and are thinking of hiring a firm to run your adwords campaign, don't hire Yodle. If you break even, you will be lucky. If you don't break even, you could go broke paying their exorbitant fees. In fact, don't hire any company to do your campaign. Take the time to develop a list of keywords and some ad copy and just do it yourself.

Date of experience: April 3, 2012
Ohio
1 review
2 helpful votes
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Well when I started I new I needed a website to catch younger generation yodle was very patient with me my business tripled every year I have been with them zack brian thomason and now jeanie other companis have tried to get my internet business but they have all this hype and r very pushy but yodle gives me information and let me go at my own pace on making decisions they take the time for me and always reach back to me when I have questions if anybody is thinking about doing it with yodle u wont be disappointed just do it ur will get ur money back and then some

Date of experience: October 18, 2013

Overview

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111