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Nevada
1 review
2 helpful votes
Follow J T.
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They were very pushy about getting me to sign up. After I declined, they contacted me again with a "new" offer. This second offer was for a "generic" listing is my understanding. I was not an "organic" listing? It is very confusing, but the ONE thing I am sure about is that it was a COMPETE AND UTTER WASTE OF MONEY. We HATED their customer service, and I was threatened and intimidated by this company. We were told that we had to wait a few months for the ad to bring results. We received ONE customer. It is VERY annoying that they use a different phone number to track calls. Existing customers would use that number and Yodle would argue that we were getting calls. Yes, from customers WE ALREADY HAD. All in all, this company wasted our time, we feel they misrepresented the amount of business we would get, and the time we spent trying to work with them was NOT worth it. Do yourself a favor and skip this headache.

Date of experience: November 8, 2013
Minnesota
1 review
8 helpful votes
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I listened to the sales pitch that took an hour. Their sales strategy reeks of desperation and over the top, aggressive, rude and idiotic methodology.

I was not born yesterday and I never have encountered tactics like these in business.

If you have a good service, expect the company to offer money back guarantees, not 6 month contracts on an "Act of Faith."

I told him I act "On research" not faith, and then he used it again. He is either stupid or following a script, or he is a robot.

If you sign up with these scammers, you have too much money on your hands, and they are there to take it from the weak and desperate in society, nothing else.

How can a corporation generate leads for you? This is impossible as business leads are usually generated by word of mouth, satisfied customers. You can get your own business on the front page of the search engine on your own, if you have any common sense.

The fact is that your business needs to grow through satisfied customers, good values, and good customer service... something yolda knows nothing about.

Date of experience: July 20, 2016
Gina B. Yodle Rep
over a year old

Hi Harold - I'd like to apologize that you had a bad experience with one of our sales representatives, we definitely don't condone this type of behavior. If you have any questions about our products or have any additional details you would like to share, please don't hesitate to reach out to me. You can contact me directly at 646-768-3690. Best, GB.

North Carolina
1 review
14 helpful votes
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Yodle is a complete joke
February 26, 2010

Yodle is a complete joke. Their sales reps b. S. you with all this crap and get you to sign up thinking it is going to be cheap and what a bunch of b. S. that is. Just like the rest of you said the price skyrockets after they get you hooked in and there are many other ways to do this cheaper. I really wish I would have done a bit more research myself before I got involved with this fraudalent company.
DO YOURSELVES A FAVOR AND DONT SIGN UP WITH YODLE!

Date of experience: February 26, 2010
Connecticut
1 review
0 helpful votes
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Prompt and Courteous
June 25, 2015

Customer service called promptly, explained everything clearly and made sure I knew I could call anytime with questions. Clearly a well run operation.

Date of experience: June 25, 2015
Texas
1 review
17 helpful votes
Follow patrick m.
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You give them $700 and the first thing they do is pull your existing local ads down and replace it with one for a advirt site to there website hosted on there site so you existing website ranting goes down. If you have problems no one will help you they will pass you from one person to the next and youll exsplan it 12 times before someone might acually be able to help. This company didnt work for me at all and it was a nightmare to deal with them. We are a cabling contractor and they listed us as a Electrical company... That does help me and they refused to fix it. Also the second you give them money its all people that can barley speak English after that.

Date of experience: October 7, 2015
Jessica M. Yodle Rep
over a year old

Hi, Patrick: We’re very sorry to hear that you had a poor experience with Yodle. I’m surprised and disappointed to read your feedback as we pride ourselves in delivering stellar customer service. Our intention is to give all of our clients a positive, beneficial experience for their local business. We would like to look into these issues further and we are happy to explain more about why we recommend that our clients use adversites, which is primarily related to driving new traffic and conversion. Please contact me at jessica.mcginn@yodle.com or directly at 646-753-6362 if you would like to discuss this further. Thank you.

Minnesota
1 review
0 helpful votes
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Great service
May 4, 2016

Representative was kind and informative during our phone consult. All questions were answered and everything was taken care of. Thanks for great support

Date of experience: May 4, 2016
Illinois
1 review
0 helpful votes
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Awesome
February 16, 2016

She was extremely helpful with all of my questions and concerns. Her knowledge was able to guide me through parts of the dashboard that I was unsure about.

Date of experience: February 16, 2016
Florida
1 review
6 helpful votes
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Absolute scam
March 17, 2010

Absolute scam. Just Google "yodle compalints" and see for yourself. They take your money and mark up your clicks 500%. Avoid this company at all costs.

Date of experience: March 17, 2010
Illinois
1 review
0 helpful votes
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Trevor was very helpful, knowledgable and patient in explaining what is a new concept for me. I feel confident in further exploring my new Yodle account.

Date of experience: December 12, 2014
Texas
1 review
9 helpful votes
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STOP Yodle Selling Junk
January 31, 2017

I just want to say Yodle's sales team is Austin, TX has some good scripts. They know how to sell you the golden goose, the magic bullet, or however you would sell a sure thing. I reviewed this site along with others. The most impressive review they had was the real estate agents video that was on their own page. So I decided to reach out to him. He told me that Yodle has the rights to that video and that he recorded it in his first months of working with them. He has moved on and chosen another company as they did not deliver or even come close. So when Yodle reached back out to me, I explained that their own video for Real Estate was not accurate and their response was that is one persons point of view. I went further to explain to the representative that the one person is the person they are standing by and showcasing on their webpage. I told them it might be best for you to take it off and record an Agent that has actually seen the system work for them. They said we might do that. They have not I will attach the link from their own page. Their response was back to reading their scripts and sending me more emails after telling them I was not interested. So Zero Stars would be appropriate but it wont let me so 1 star it is.

http://www.yodle.com/success-stories/financial-and-real-estate/rodger-l-maisch-pa

Date of experience: January 31, 2017
Executive S. Yodle Rep
over a year old

Michael - we'd be happy to investigate your individual experience, would you mind sending us the account details this is in regards to via private message?

-Mike

South Carolina
1 review
1 helpful vote
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1st Class Service
September 1, 2016

Yodle is going to be great for my limousine business. This will take my marketing to another level. Bonnie did a fantastic job in going over all of the information with me. Job well done Yodle!

Date of experience: September 1, 2016
Massachusetts
1 review
0 helpful votes
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Michelle was very helpful!
March 3, 2016

Michelle Birch did a great job assisting me with changes to my website. She took her time and made sure that all of my requests were met. I really appreciate the time she gave to me.

Date of experience: March 2, 2016
Texas
1 review
1 helpful vote
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I highly recommend Yodle for website advertising
December 18, 2014

I highly recommend Yodle for website advertising. I am a Notary and was just getting started with my business. At the time, I was only getting maybe 2-3 Loan Closings a month. Now, after about a month and a half of using Yodle, I am getting almost 2-3 Closings a WEEK and Simple Quick Notarizing jobs have started coming in Daily that pay instantly which is a major help in surviving the month. Megan in the Billing department is absolutely awesome! She is very understanding of the struggles starting a new business and has been a life-saver to working with me to pay my bill with Yodle. Thank You! Yodle! And, Megan, YOU ARE THEBOMB.COM! :)

Date of experience: December 18, 2014
Texas
1 review
1 helpful vote
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I HAVE SOME GOOD LEADS WITH YODLE.COM AND HAVE HAD A FEW CUSTOMERS COME IN AND HAVE REPAIRS DONE. I DO GET A LOT OF CALLS THAT I REFER OUT. OVERALL IM PLEASED WITH YODLE. I DO HAVE TO SAY MY CONTACT AT YODLE, SCOTT RAPPAPORT IS VERY NICE AND HAS GREAT CUSTOMER SERVICE SKILLS, I ENJOY VISITING WITH HIM.

Date of experience: December 16, 2013
New Jersey
1 review
1 helpful vote
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I became a customer with yodle about six months ago and i been never happer with markting company ever like yodle. Yodle is number 1 markitng company out there and my account manger emiley is one of the best out there

Date of experience: June 16, 2014
Georgia
1 review
5 helpful votes
Follow M H.
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I just got a cold call from a sales rep trying to sign me up for their services. I listened to the pitch and then told them I don't commit to anything over the phone without doing some research. I Asked for their website and the rep told me yodel.com.
She then proceeded with her sales script and was to the part about setting up a future phone call to have me sit at my computer to go through options, etc. I attempted to tell her several times that I can't commit to such a phone call and throughout my attempts, she didn't skip a beat in reading her script--very rude.
Therefore, I returned the rudeness by hanging up--I don't have the time to waste with people who don't give me respect.
She immediately called back explaining we were cut off. I told her I hung up because she wasn't listening to me about not being able to commit to the type call she wanted to set up. She then gave a condescending reply which earned another hang-up. She didn't call back.
While I wasn't going to sign up for their services during any cold call, I was going to check them out and I possibly could've been a client. But, after receiving such a rude cold-call, I really wonder what commitment such a company really has. Even if they are the best company in their field, I'd rather not deal with people such as that.

Date of experience: March 11, 2013
California
1 review
1 helpful vote
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Ive been with yodle for about 5 yrs. Within a few months ive been getting phone calls daily for my company from the work they have done for me. Happy customer here.

Date of experience: April 10, 2014
California
1 review
6 helpful votes
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I own a small Home Performance Contracting Company in California. Our sojourn with Yodle was the single worst decision in the history of my Company and a complete disaster that we *still*, more than a year later, haven't fully recovered from. Besides the initial cost and the monthly cost - for us it was $495 - we lost control of our web page on Google. Because there was multiple phone numbers claiming it, Google denied all of us, both myself and Yodle, access to it. I worked for a year, trying to get Google to give me back ownership of my web address. Finally, we deleted all reference to our web site from Google and started again fresh. That was about 2 months ago and we still, as of today, have not regained ownership of our web site address. This means we still cannot track or do analytics, and we don't show up on Google Maps, even when we enter our exact name. A true disaster. I give Yodle a NEGATIVE 5 stars - beyond just failure, they've done my business a serious, deep, and lasting harm.

I can understand that for some Companies and some types of business, the Yodle model can help but for myself, I rue the day I said yes to these folks. If possible, I would give them ZERO stars.

Date of experience: May 24, 2013
Utah
1 review
0 helpful votes
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Yodle Tracking tools are the best
June 16, 2015

The tracking tools are awesome. I love the ability to know how effective the marketing is. They have great customer service and I look forward using Yodle to help drive my success.

Date of experience: June 16, 2015
Michigan
1 review
2 helpful votes
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We have had really great service with Yodle. The reps have changed a couple of times on us, but each one has made us feel like we are their number one client!

Date of experience: August 13, 2014

Overview

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111