I dont understand any of the positive reviews. I decided to believe the hype and sign up but then last minute said I wasn't interested. I was assured my credit card wouldn't be charged but it was, anyways. Furthermore, my personal address was posted all over the internet after I had specifically explained the importance of privacy. Also, the information which had been posted was so horrible inaccurate and far from what I did. I called costumer service and was told my information including, and most importantly, personal address would be removed--- it never was. I called and emailed for my name and personal address to be removed but it was not. Do NOT use this site. It's not worth it.
Their sale approach is smooth and their service promises are amazing and their follow up dunning me for money is exceptional. Way to go Yodle. After 3 months I opted to discontinue our agreement due to their "non-service performance" and they understood and said you now owe us $400 to opt out of the agreed contract. I never received performance reviews of what they promised or accomplished. They drive the user to their platform to do all the work they claim they are expert in. The amount does not equal to value when the user has to do all the work. The only expertise from what I gleaned is the development of their web interface that looks a feel an average Word Press application. I had high hopes for what they first promised me over the phone. They must get a lot complaints for they went back to the recorded phone conversations to make sure their salesman stuck to their script. I do a lot of public speaking to business and web service is often in my presentation Yodle ranks high on... "not delivering the goods". Based on my experience I recommended " Run and save your money!"
Hi Patrick – I read your review and am sorry to hear you didn’t have a positive experience with Yodle. I’m particularly disappointed to hear there was a disconnect between what was promised on the sales call and the service you received. If you want to share additional details, please don’t hesitate to contact me directly. You can reach me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.
They are very informative and have a great, knowledgeable staff. Everyone that has worked with us has been really easy to work with. We would definitely recommend yodle.com
Yodle is doing an awesome job of helping me to market my accounting business. It is amazing the personal attention, and knowledge that they have shared with me.
All of the sales reps were very professional, helpful, and a joy to work with. I am thrilled to be launching my new business, DC Refrigeration with Yodle!
Yodle has not helped our business in any way. In fact, when the 3 month contract/agreement was up, Yodle took out hundreds of dollars from our bank account without telling us about it so they could renew the agreement themselves. When we called them to tell them we do not want to renew their services and asked for a refund, they stated "it is in the fine print that we can charge you" and would not refund us our money. Now we are stuck with a crappy service that we have NO control over for another month. YODLE IS CREATED BY SCAMMERS!
Hi Bethany - I'm Radley Moss, Yodle's Director of Corporate Communications. I understand that one of my colleagues spoke to you earlier this week and resolved the billing issue. I'm sorry for the inconvenience that you experienced and am also disappointed to hear that you were dissatisfied about your few months as a Yodle customer. Please feel free to reach out to me at 212-542-5449 or rmoss@yodle.com if you'd like to discuss this further so that I can follow up internally and take the appropriate action.
Everyone I've talked to at Yodle has made this process very easy and streamlined. I was worried that it would be cumbersome to operate, but looks like it will be a piece of cake.
He took the time to give me great direction as im a customer of yodle. Very patient and professional. I rather call him back for I will need more direction in the near future.
We are a new business and wanted Yodle to assist in optimizing our web presence. They charged us a lot of money and then used some archaic programming and determined that people look up mediators by using zip codes first then the words, mediator, divorce, family, etc... needless to say, we spent 1600 trying to get this resolved to no avail, The people sounded helpful, but nothing was changed, We requested a refund as none of the promises were fulfilled. That did not happen. They offered a discount. Why would we want a discount on a failed product. We passed. Then we tried using just the website. We learned the having our website and their causes our website to get pushed down on the query page. Not what we wanted. Finally we had to take it down. Don't use this service. They don't know what they are doing and refuse to admit that they have made a mistake. It cost me $1600. But by their unwillingness to refund our money, it is going to cost then a great deal more because if anyone asks me about their services, I am just going to tell them the truth.
Hi Sandra,
I appreciate you taking the time to provide feedback and am very sorry to hear that you didn’t have a positive experience with Yodle. I want to apologize if there was any disconnect between expectations set on the sales call and the service that was provided. While I understand that you didn’t have this same experience, the majority of our customers do have success with our marketing solutions and you can see some of their success stories at http://www.yodle.com/success-stories. If you are still facing issues, I encourage you to reach out to me directly so I can try to help. I can be reached at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.
YODLE IS THE WORST ONLINE MARKETING COMPANY COMPANY ANYONE CAN IMAGINE. THEIR OPERATION CONSISTS OF GETTING YOUR BUSINESS TO SIGN UP FOR AN OVERPRICED THREE MONTH TRIAL PERIOD WHERE THEY GIVE YOU A THIRD RATE GENERIC WEBSITE AND TELL YOU TO WAIT WHILE THEY GET YOUR ORGANIC RESULTS BETTER IN THE SEARCH ENGINES. AFTER THREE MONTHS THEY DO NONE OF THAT AND THEN TRY AND CHARGE FOR MONTHS AFTER YOU HAVE CANCELLED SERVICE WITH THEM. DO NOT FALL FOR THIS TYPE OF CROOKED MARKETING.
I've been with Yodle for many years because they know what they’re doing. I’m in the number one spot for towing on Google and I’ve got an area here that is huge. You can’t get those results from other companies around here. They list me on Google with my picture, my location, phone numbers and my reviews. I’m listed in the area I need to be. I can call them up or I can email them for customer service and they always help me. I’ve been dealing with Yodle before it was the Yodle of today. The new dashboard is excellent. You should see it if you’re thinking about becoming a customer. There are different ways to get reviews and the home page alone tells you a lot of information through graphs and numbers. I already have 284 contacts stored on there. I can see my results and ways to drive more results. It’s listed in vivid detail. It shows the number of leads, web page visits and the organic results. Email marketing is a new feature I found to be quite impressive because they’re reminders and updates you can send directly to your customers. I’ve fired twenty or more services in the years I’ve been with Yodle but unlike other companies, Yodle keeps their promise.
The same verbatim as the reviews I have read. Lot of money. Little return.
Poor customer service. Only one thing to add, this service borders on scam.
I have called these folks various times of the day with questions or concerns about my listing. In each case I have gotten excellent service. Thank you!
Yodle did not provide any sort of help to my business nor did they perform as promised. I will not be happy until I'm issued a full refund. What a racket. Buyers beware.
Nina,
I'd be happy to help you with this issue as previously indicated on Twitter - feel free to private message me your account details and I'll attempt to resolve.
-Mike
Yodle has been my first experience with an SEO company and I have not been disappointed. The analytics on the dashboard are great-clear, well thought out and easy to understand. I have to say the best part of the experience has been with our Consultant, Zach. He is awesome and has done a lot to help our business as well as some of our other locations.
Thanks again,
Cameron S.
Marketing Coordinator
TWO MEN AND A TRUCK® Las Vegas
My experience was delightful and I'm HAPPY to say that I have been, "Yodled!" (I'm coining that BTW) They are always very friendly and more than willing to assist, especially in understand all the features. I personally believe it was and is money well spent!
Super helpful, quite patient with my multiple questions (I'm a NEWBIE), and knowledgeable. Plus, Kevin provided precisely what I asked him to change. This was my first experience w/Yodle support and if everyone provides the high quality support I received from my representative, I have to predict a brilliant future for Yodle!
I was contacted by a rep who wanted me to review a presentation about their services. She gave little information other than, it will be covered in the presentation later that evening. I agreed to listen to the pitch, but did get the name of the company, Yodle.
I looked up the company and was not interested in what they offered and emailed the rep to tell her that I was not interested, but thanks.
I received a call today from a man that was asking why I missed the appointment. I informed him that I canceled the appointment and was not interested. He sounded angry and almost yelling. He kept saying that I didn't want to grow my business, but I kept telling him that I wasn't interested. I finally had to hang up on him because he wouldn't stop talking.
Very pushy and rude. Horrible impression of this company.
Hey Ken - very sorry to hear you had this experience. Would you mind private messaging me the details of your experience (what number you were called on, the name of the person who called you) so that I can investigate?^MB
I spoke with Tina on Thursday, November 13th during the late afternoon/early evening. She went ABOVE & BEYOND in assisting me with getting my new website some much needed changes, and to help me understand some aspects of Yodle that I hadn't fully grasped yet. She did a fantastic job and hopefully her effort will exemplify the remainder of my experience with Yodle going forward. If all other Yodle customer care specialists are similarly excellent to Tina, then I can say for certain that their Customer Service Dept. is first-rate and the best I have ever dealt with. Thanks again Tina!
Answer: I received a few leads that actually worked out. However, it wasn't enough to justify using them in the first place. The leads seemed to come in when I had signed up for their "google ads marketing" addition. So basically, the google ads provided 80%-100% of the leads, not Yodle. I Would've been better off spending my money on Google Ads written myself.
Answer: Yodle only cost me money and quite a bit of frustration! Tony
Answer: I have a spare wet-vac if you have extra cash laying about. Give me a call. It would be a better application of energy use.
Answer: Run Forest Run. They make promises. They will put wrong info on the web. Who spends 600.00 Before a return if you gat that. Run Forest Run
Answer: Dont do it.
Answer: If you get a website made. The search engine go by the 2nd letter in order for your site to be pulled up quickly. You would be better off doing your own social media marketing, joining the BBB and Y and white pages of phone book. Magnetic vehicle signs, etc. Need more free tips email me at rstoutmire@yahoo.com subject line Javier S. Contractor. Hope this help you but don't pay any company any money for any work. Rhonda S.
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
Layla - I'm Radley Moss, Yodle's Director of Corporate Communications. I'm sorry to hear about your experience with Yodle. If you have a few minutes, can you contact me at rmoss@yodle.com or 212-542-5449? I'd like to find out more about what happened and follow up with the appropriate people so we can hopefully rectify this situation.