It was very good speaking with John. He told me about a lot of features I didn't know i had. Also how to use them and gave ways to help my page look better.
I'm having to start building my business all over again. So I am looking forward to seeing how Yodle can help. There are some great tools, and they make marketing easy! Thank you!
I just got off the phone with a Yodle rep... He was making all kinds of false promises about marketing. The only thing Yodle is good at is pitching you this grand idea of how advanced their technology is and how it can manipulate search results, utterly false. What I found amusing was his pitch of "if you say yes right now to our service, I can get you off the phone in the next 30 seconds and you can get back to your work!" Then he proceeded to banter on for another 10 minutes, only letting me speak to answer staged questions such as "being visible online is good for a business right?" "We have over 50,000 customers, that proves that we're a valuable resource right?" A**hole is so condescending he explains multiple times what a "mobile device" is. Poor guy didn't realize I know more about search engine optimization then he does, could see right through his lies. Maybe Yodle can work for some businesses, but their unethical approach is a huge red flag. By the end of the call I wanted to slam my head on my desk. Stay away!
The representative was very professional and provided friendly service along with some tips on how to maximize my exposure online. Thank you for the help!
Jared was a pleasure to work with on my Yodle Setup Call. He was very professional and took the time to not only show me each Feature but also answer any questions I had. Great experience!
Thorough, patient, and efficient with the amount of information we covered during my setup call. Great service, customer focused. Looking forward to working on my new marketing dashboard!
Yes Beth provided me with excellent customer service! He explained everything in detail and was very professional, kind, and knowledgeable of Yodle products!
I am a solo attorney who was running my own Google Adwords campaign up until a month ago. I ranked in the top 3 spots for both divorce and child custody on Adwords. From that campaign, I was averaging about 60 new leads per month with about 10 turning into paying clients. Then one week after I purchased a few new domain names, I noticed I was starting to get click bombed every morning. That's when Yodle started calling. The sales representative, Matthew Sanford, and his manager GUARANTEED me that Yodle would outperform my previous campaign. How could a professional advertising company not? The said. Fast forward one month later, I paid them $1000. They generated about twenty "leads" all of which were worthless and mostly not specific to my area of law or out of my geographic area. They blame the fact that I am moving my office (about 10 miles), which I told them when they were persuading me to sign up. During my month contract, I tried to give them suggestion, such as keywords that had performed great for me in the past and how to allocate my budget, but Yodle representatives (always some different) told me these could not be implemented. How does Yodle plan to honor the guarantee they made me? I don't know because they ignore my emails. The link to my Yodle Agreement is also mysteriously broken.
I have seen worse advertising companies out there. If you are completely clueless about the internet and have absolutely zero web presence, then this might be a good introductory company for you. But if you are capable of reading an Ehow to article, then stay away!
Double this woman's pay, Stat~! Miles was very perky and enthusiastic to answer my questions. She had a great attitude and I hope to work with her again, soon! Five Star experience.
My experience with Michelle Birch was fantastic. She took the time and gave me many suggestions to improve the performance of my platform
This is an excellent rep for your company.!
Absolutely horrible! Exteremely pricey, lied about ad placement. We have recd no calls but have spent over a two hundread dollars in 3 days! Not to mention this was on a holiday. Every time i question there results i am givien another load of crap. They don't return calls or emails but they sure don't miss a payment. I will be disputing them with my bank & reporting them to the local BBB.
Everyone has been very helpful and the marketing tools are off the map. I feel this is exactly what my business need to compete with the big boys. I'm so excited.
Joshua is very attentive and really helps me use this tool to market my business. I definitely have seen a big increase in our SEO. I would highly recommend using Yodel and having Joshua as your rep.
Their customer service is really bad. They say they are going to help you and they just leave their own design. I try to do it myself and they say they have to do it and I can't do it. My personal photo isn't uploaded and its been a month. DO NOT USE THIS COMPANY. They won't give you a refund when you ask. They do as little as possible and don't do what they say they will.
Jennifer,
I'd be happy to investigate your account, and have attempt torespond to your concerns elsewhere. If you'd like to send me a DM with your account details, I'll see what I can do!
-Mike
At first I was a little sketchy about the whole thing. Then once it started being used it was completely simple. Email ahead or apt feature is my favorite.! Thanks
I stand behind my one star rating, just read any other review and that is what happened. If you question anything you get excuses, which to a certain extent I can agree with. However, the bottomline is the bottomline sort-to-speak and they did ABSOLUTELY NOTHING for it. Just a big hassle with a lot of excuses.
Actually, I would gladly give a detailed account, but I feel like I've just been ripped off for 1350 dollars for three months of nothing. I have read other one and two star reviews and can say that I experienced the exact same situation. NO RESULTS!
LOVE IT! I was skeptical but quickly set straight (thank you YODLE) when I immediately started receiving phone call and email leads as soon as I went live. Working with Meredith Jones has been an absolute pleasure and she has made the process painless to someone that has does numbers - not websites!
My business is doing in month ONE what I had anticipated it doing in month SIX. I AM VERY PLEASED!
We have been a Yodel customer for several years now. We believe the costs certainly out way the ROI. Two thumbs up.
J. D. With Delaware Moving and Storage
Bonnie was the most patient, knowledgeable instructor ever! And she is fun! The time we spent went by so fast, but now I understand so much better. Thanks Yodle!
I called Yodle Customer care today and received the excellent service that I've come to expect from them.
They are always poised to get me my answers so I can be about running my business.
Overview
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
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Amanda,
Thank you for sharing this feedback. I'm sorry to hear that you've had such a disappointing experience with Yodle. I'd be happy to discuss this with you if you have time to reach out to me. I'm surprised to hear you haven't received responses to your emails and also don't know why the link to your agreement is broken (this link is a standard item that we include on all customers' dashboards). I'd be happy to look into this for you as well as trying to address the other concerns that you raised.
Best,
Radley Moss
Director of Corporate Communications, Yodle
rmoss@yodle.com / 212-542-5449