Ryan was a pleasure to talk to... He was very patient and seemed sincerely concerned with helping me optimize my business ranking on the map listings with Google. He took extra time to explain in simple terms what can be hard to explain, regarding the process of SEO ranking with Google, and he left me with a feeling of assurance and confidence in his expertise in this area with Yodle. THANKS RYAN!
They hosted my website for several years for $19 per month. I was notified via email, that as of Sept 25, it was going up to $49, and to call or email if I had questions or wanted to cancel. I made other arrangements, and both called and emailed on the 23rd, and got an email response. I also called on the 25th again, to make sure they wouldn't take the money out of my account, and was assured they would not. But they did. And now they're saying that I can't get a refund, because I should have told them BEFORE the 23rd, via phone only, not email. I said that I met all the conditions of their email, with a day to spare- and they said too bad- that's not what's in my contract. It has to be via phone, M-F during business hours. Yes, it's just $50, but I work hard for my money, and don't appreciate being ripped off and taken advantage of. BEWARE OF YODLE!
***As one business owner to another, if you did sign up with Yodle and had a bad experience please file a report with the BBB, the FTC, and your Attorney General.***
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They promise us a full refund of all fees if not satisfied but when we asked for a refund they appear to have carefully covered themselves "legally" so that they wouldn't have to give us any refund.
The tricky "conditions" of the full refund were only clear after the fact and they were not what was implied in all of our "verbal" sales talk.
I was told yesterday by a Yodle rep that "under no circumstances will Yodle EVER refund our money". When I asked for a supervisor I was told that "there was no supervisor to talk to".
Quite a different story than what they told us signing up.
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***As one business owner to another, if you did sign up with Yodle and had a bad experience please file a report with the BBB, the FTC, and your Attorney General.***
I agree, with several of the previous comments,
Yodle preempted all of the work that I had done on product placement and marketing... Sabatashing my branding... A year worth of work destroyed by thier clumbsy efforts.
Dushe bags, how I wish they had never darkened my doorstep...
*******@SacCityPlumbing.com
Objectivity:
Our company spent about $2,000. Yodle generated 2 phone calls, 1 email, 126 clicks, and none of it turned into a sale as far as we can tell -- you do the math.
False promises about a personal rep
Bad useless leads
No concern for me once they got my credit card
7 months $3500 = nothing
Now I am trying to repair all of the damage yodle has done
All of the online search engines point to the crappy site yodle created - yodle actually drives traffic away from its customer's sites and installs an 888 phone number so that when you leave yodle every search engine will lead nowhere - Probably pay yext another $500 to fix this
Scott,
Very sorry to hear that you had a poor experience with Yodle, especially regarding the feeling that we don't have concern for you. Definitely not what the feeling we're trying to get across.
If you're willing to share details of your experience, please feel free to contact me directly - I'll direct message you my contact info.
-Mike
My experience with Yodle has been good so far. I own a solo law firm and started working with Yodle about six months ago. They’ve helped me get exactly the kind of clients that I’m looking for.
Was with them for three months and never accomplished what they promised. This guy's are like car salesmen... this is the first time ever that I have to write a negative feedback...
Hi Enea - I'm sorry that you didn't have a better experience with Yodle. I'd like to look into it to see what happened with your account. If you don't mind, could you reach out to me at syvenna.siebert@yodle.com or 646-770-8974?
Thank you,
Syvenna Siebert
Yodle's customer service is amazing! They not only walked me through the initial setup, but they answer my email questions right away and they follow-up with a phone call. So far I am very happy...
So excited to get started. Awesome job of presentation. Love the simple, user friendly platform. And more importantly love that I can use one dashboard for everything which makes life easier.
I am impressed with the knowledge and thoroughness of every Yodle employee that I've worked with. Felicia Morales was very helpful today in reviewing my site to date.
Slowly gaining traffic. It takes a while to see the results but eventually will be paying for itself. Worth it if you get customers from mobile phone search's.
Yodle service is top of the line. It’s an excellent operation that helps me reach out to customers more effectively. Whenever I want something changed yodle addresses my concerns without hesitation.
Yodle is a super easy platform for the user no matter how much experience you have with computers. Strait forward steps to get everything you need up and running. Highly recommend!
Yodle was terrible none of what they said they were going to do for my business in 60-90 days actually happened. I don't think they even tried the simple things didn't get done.
Hi James – this is Syvenna Siebert with Yodle. I’m sorry to hear that you’re so disappointed about your experience with us. As a company we are fully committed to delivering the best possible results for our customers so I’d like to find out more about what happened while you were working with Yodle. If you’re open to it, would you mind reaching out to me to give some further insight? I’m available at syvenna.siebert@yodle.com or 646-770-8974. Thanks and hope to hear from you soon.
Everyone has been very helpful with directing me and answering any questions. Once you start using the yodel service more regularly it gets easier as you go.
Business helping business. Truly love the service thus far. They have really fine tuned my online marketing and web presence.
Wish I had known about them a year ago.
Thanks Yodle!
I am very appreciative that the Yodle team got back to me in a reasonable time and took care of the requested website changes quickly and efficiently!
Thank you for making my work much easier!
Bonnie Jenkins showed me around the dashboard today, and it was so user friendly. I'm excited about uploading photos and getting reviews to help my online rankings.
Their people respond in a timely manner. The customer service is good. No complaints yet. Ask me 4 months from now, and that will be the determining factor.
Overview
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
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Beth - I'm not sure who you spoke to but I'd like to find out what happened and to see if I can help you with this matter. I saw in your profile that you're with a company called Rubber Duck Design. There isn't a record of the company in our client database. However, I assume you legitimately are a Yodle customer, so I encourage you to please reach out to me at 212-542-5449 or rmoss@yodle.com.
I also want to mention that Yodle does provide full or partial refunds under some circumstances. Additionally we give terms and conditions to all customers when they sign up with us.
Best,
Radley Moss
Director of Corporate Communications