YelpReviews 1,588

Yelp advertising so bad, waste of money. They Rip Off money for advertising and not even work for us. Also they says you can cancel any time but have charge for the whole period you initially thought you will advertise.
Next after we stop advertising all 5 star reviews we had they put in their junk section and one and only review we ever had less than 5 star, showing up as our only review.
What a scam. I don't know why the govermant agency not Shutting down this unfair business practise.

I just wrote a review on Yelp under my account. I posted it. I checked out the other 8 review that I had written just as an overall review of my account. The owner of a specific business had said that my review was not showing but I saw it in my account. Then, I looked at this business's Yelp page and... they are right! My review, that I put a lot of thought into writing had been screened out! Ridiculous! Do people even know that you can write all the reviews you want but Yelp just randomly decides if yours is going to appear? What is the point! I won't be using Yelp again.

Yelp took 6 reviews good reviews and took them down, and they took a bad review that is not related to our company and left it up

Yelp! Shame on you! You know. A lot of hard working shop owners are doing their best not for your stars but for their passions. Just because we can't advertise with you, you move our good reviews to "currently not recommend". You accuse us for faking reviews? Why does your algorithm only work for good reviews and not bad reviews? You removed 51-5 star reviews and left a bad review, seriously? SHAME ON YOU. We called and you said that if we pay, not only do we get our reviews back, we can remove any unwanted reviews.
Our reviews and revenue come from our blood, sweat and tears and your revenue comes from blackmail. They don't belong to you and it looks like you're going to get it soon. Can't wait to see you get shut down.

Why hasn't someone legally taken action and been successful? This is not right!
I have called the number provided for customer service and all I was able to get is rude responses or they hang up on me after I ask just the simplest question. This is not acceptable and this will come to an end because we the people do not deserve this craziness... as I read the past reviews it makes me sick to see how many people have to experience this with personal or business matters and more so how nothing has been successfully done about it. I will definitely do major homework for this...

I am so frustrated with Yelp and surely they will fade away soon. Yelp at first, was a great place for restaurant or small business reviews, until now. They hold small businesses "good reviews" ransom until you pay for a business account. I only wish we could cancel our business from showing up on Yelps review site. We as a small business have a Better Business rating = A+, Google rating 4.0 stars, Yelp rating of only 1 star. Seems very lop sided... If people only looked at Yelp for a purchase decision they would never leave there homes. Yelp as a business defiantly deserves this one star rating.

How many times do I have to tell them we are NOT interested? The sales team is beyond rude and pushy. I understand it's your job but don't question or criticize the way we run our business... We are very successful without the use of you. Do not waste your money! There are other ways to market your business (that actually work). You can still manage your business hours, info, and reply to reviews without giving them money. STAY AWAY

I am a single mom with a small cleaning company. I have my website information on Yelp for the past five years and have never once been charged.

A salesman named Zach called me up and was supposed to give me instructions on how to change certain things on my Yelp page. When he called me to do this, he started trying to upsale me on an advertising product. I told him I was interested but there was NO WAY I could afford any payment coming out on February 1,2019. He suggested that we set it up and that he would apply $150 credit so there would be no way possible that I would be charged on February 1,2019. With his assurance, I went ahead and signed up with them. HUGE MISTAKE!

Oddly enough, after I agreed to sign up, Zach never gave me the information he originally called to give me. He gave me his personal contact information and said if there were any problems that he would personally take care of it. ALL LIES!

So come February 1,2019, they charged my account, which overdrew it, especially with all the other bills that were supposed to post that day. There was a reason I told him that I could not afford it at that time. I have spent hours on Friday, Saturday and today, Monday trying to get them to fix what they messed up. I can't get Zach to return a phone call or email. They have all refused to get me to a manager. This isn't just an upset customer, there are legal issues at hand and they could care less.

Unfortunately for them, I record all of my phone calls too. If I can't get them to fix this without anymore of a fight, you will be able to follow our court battle on the local news. I'm so sick of these big companies screwing the smaller ones out of funds they need just so they can hit a sales quota. Well Zach, I hope you are proud of yourself. I hope meeting your quota was worth screwing my company over! Hopefully when one of you or your managers reads this review, maybe I will actually get a call back. It doesn't seem that Yelp has any sort of management

I'm not going to write a long review about YELP... THEY HAVE WASTED ENOUGH OF MY TIME AND MONEY... I THOUGHT THEY WERE LEGIT LIKE GOOGLE... BUT AFTER SPENDING MONEY AND SEEING THEIR METHODS OF OPERATIONS... IM GOING TO GO TO A LAWFIRM AND SHOW THEM WHAT HAS HAPPENED TO ME AND MY REVIEWS... MAYBE YELP WILL TAKE THE CHEESE AS THEY ARE MONITORED BY ATTORNEYS WATCHING THEM AND THEIR HANDY WORK. KEYWORDS I WOULD USE TO DESCRIBE YELP ARE SHADY, BULLIES... JUST DOWN RIGHT BAD BUSINESS... A SCAM! HOW I COULD GO FROM THINKING THEY WERE LEGIT AND GREAT TO DISGUSTING IN ONLY 2 MONTHS... PEOPLE ARE CATCHING ON... KEEP IT UP YELP... YOUR KARMA IS CATCHING UP TO YOU.

Got a call from yelp rep stating I have all these great reveiws, but I need a yelp account for people to see my great reviews. Paid $350+to be at top with my great reviews but got first place with only 2 reviews n 11 recommended. That in itself sounds negative. Called support n they blamed it on a screening process with a algorithm that chooses what can be seen by the public. I have reviews from years before n still aren't showing. This account with its processing is hurting me negatively. I would not recommend yelp to anyone.

Someone named Brian has been calling repeatedly in attempts to have my business purchase advertising. After being told that we weren't interested, he got belligerent and rude, arguing that he was "trying to help us." I explained that if we needed help, we'd contact them back. After asking multiple times to speak to a manager, he offered to leave me on hold for 30 minutes while they were "in a meeting". Again, he argued that being in sales meant he can't take no for an answer... The last time I asked him to stop harassing me, and get a manager, he said he could leave them a note, and wouldn't honor the offer to leave me on hold for them.

Up until this point, most interactions with Yelp have been okay. This was the worst customer service I've experienced with any business.