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Trustpilot
3.1 / 5
Corporate Values

Overview

Support.mozilla.org has a consumer rating of 4 stars from 6 reviews indicating that most customers are generally satisfied with their purchases. Support.mozilla.org ranks 67th among Search sites.

Positive reviews (last 12 months): 0%
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Top Critical Review

“Cannot get past two-factor auth.”

Mark H.
9/14/21

Cannot get past two-factor auth. No response from support. Submitted bug in bugzilla. What is wrong with these folks? I have been in IT for 40 years and have not seen this lack of support before. How difficult is it to respond to a contact request for a long-time user?

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Reviews (6)

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markh2964
1 review
0 helpful votes
September 14th, 2021

Cannot get past two-factor auth. No response from support. Submitted bug in bugzilla. What is wrong with these folks? I have been in IT for 40 years and have not seen this lack of support before. How difficult is it to respond to a contact request for a long-time user?

ianm638
2 reviews
0 helpful votes
August 23rd, 2021

I was setting up a long-established email account on my new computer, using Thunderbird as I've done for as long as I can remember.
This scary error message came in a popup, white on red:
**Error Creating Account. Ex*Prograrnming bug. Assertion failed, see Log. Stack. *******@resource:***modules *accountcreation*AccountCreationUtilsjsm:***:* *******@resource:***rnodules*accountcreation *AccountCreationUtilsjsm:***:** *******@resource:***modules*accountcreation *AccountCreationUtilsjsm:**:** *******@chrorne:**messenger*content*accountcreation *accountSetupjs:****:** *******@chrome:**messenger *content*accountcreation*accountSetupjs:****:** *******@chrome:**messenger*content*accountcreation *accountSetupjs:****:** *******@aboutaccountsetup:*:****

It happened several times till I finally got it right, putting in the right smtp server. So I thought serves me right, I should have followed Claranet's setup advice.

But of course it is a serious error by Thunderbird programmers and their software needs fixing.

I hope Mozilla read this and take note.

4 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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