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Support.mozilla.org

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Overview

Support.mozilla.org has a rating of 4 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. Support.mozilla.org ranks 73rd among Search sites.

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How would you rate Support.mozilla.org?
Top Critical Review

“Cannot get past two-factor auth.”

Mark H.
9/14/21

Cannot get past two-factor auth. No response from support. Submitted bug in bugzilla. What is wrong with these folks? I have been in IT for 40 years and have not seen this lack of support before. How difficult is it to respond to a contact request for a long-time user?

Reviews (6)

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Thumbnail of user markh2964
Mark H.
2 reviews
0 helpful votes
“Cannot get past two-factor auth.”
September 14th, 2021

Cannot get past two-factor auth. No response from support. Submitted bug in bugzilla. What is wrong with these folks? I have been in IT for 40 years and have not seen this lack of support before. How difficult is it to respond to a contact request for a long-time user?

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Ian M.
2 reviews
0 helpful votes
“User-hostile error message!”
August 23rd, 2021

I was setting up a long-established email account on my new computer, using Thunderbird as I've done for as long as I can remember.
This scary error message came in a popup, white on red:
**Error Creating Account. Ex*Prograrnming bug. Assertion failed, see Log. Stack. *******@resource:***modules *accountcreation*AccountCreationUtilsjsm:***:* *******@resource:***rnodules*accountcreation *AccountCreationUtilsjsm:***:** *******@resource:***modules*accountcreation *AccountCreationUtilsjsm:**:** *******@chrorne:**messenger*content*accountcreation *accountSetupjs:****:** *******@chrome:**messenger *content*accountcreation*accountSetupjs:****:** *******@chrome:**messenger*content*accountcreation *accountSetupjs:****:** *******@aboutaccountsetup:*:****

It happened several times till I finally got it right, putting in the right smtp server. So I thought serves me right, I should have followed Claranet's setup advice.

But of course it is a serious error by Thunderbird programmers and their software needs fixing.

I hope Mozilla read this and take note.

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4 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Did you know? Mozilla? The maker of Firefox? Fights to keep the Internet a global public resource, open and accessible to all.

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