Freepik

I'm extremely disappointed with Freepik. Their subscription system is a complete scam—they force you to link a card during sign-up with no option for a one-time payment. Even worse, if you try to unbind your card, your subscription gets disabled, yet they keep attempting to charge your card repeatedly. This removal of the option to unlink is fraudulent and completely unacceptable. Avoid Freepik if you value control over your finances.

I subscribed to the Freepik website, but two days later I received an email:We have analyzed your downloads and consider that your download pattern is fraudulent.
No mention of this law anywhere. No matter how many times I emailed them, they did not answer

I have a paid subscription with freepik, but over the month I have had an issue with my account that tech support cannot fix. When I download some of the videos there is a watermark, despite having a paid subscription. I have contacted them several times about the issue and they keep requesting the same information over and over, so it clear they are incapable of fixing it and refuse to refund the remainder of my subscription. Dishonest company, beware!

After subscribing to use their premium images, I downloaded one and it was of very poor quality. I contacted Freepik about it and included images for reference. Despite contacting them more than once, via email and social media, I didn't receive a response, let alone a refund.

I put all my artworks in FREEPIK to earn money as a contributor, but after a month of having a 1000+ assets of artwork in FREEPIK, they won't let me login to my account. They scam people to put your artworks in their platform then they will close your account. What a scam. Now my dashboard won't show and it's just a loading screen. I even emailed them to fix my account. But they just said that
"We are sorry to inform you that the support team is unable to provide more information about your case, please contact directly our copyright team at *******@freepik.com."

I've been a member of Freepik since 2016 and have loved the wide variety of resources for my design business. I've always found customer service to be helpful, especially on account enquires. If you're a designer you need Freepik in your life as it just saves sooo much time and your work will be super professional.

I bought an image using an advertised discount for $12. However, they charged me $180. I tried canceling the premium account online, but days later, it reverted back to a premium account. They won't let me cancel my account now saying they can't cancel it while my subscription is still active.

Stay away from this company. The only way around this appears to be canceling my credit card and getting another.

Extremely poor customer service. Rude and dismissive. Randomly cancelled my account a couple of months ago and just would not admit they had made a mistake. Was TOLD to create a new account and then lost all my saved libraries. Now to top of off, they are slugging subscribers with a 67% increase. This was all I needed to go elsewhere. Greedy and disgusting scammers.

Terrible experience as a contributor. Files stay under the review process for a month and you can't move forward because you are not sure if it's going to be accepted or not. Not a surprise - it's a Spanish company, all of them are more than slow...

I have been with this company for years, and they canceled my subscription, and forced me into a plan that's nearly 3 times the price. A company that doesn't grandfather their loyal customers, truly never cared about them. Greed changes people.

My drawing was stolen and sold on their platform and they didn't take any action after being notified. They sell it as premium stock.
Please don't use their service, you can buy a picture that they don't have rights to sell and get you in trouble.

I needed a few photos and after looking around this was the best value I could get. I gave 4 stars because after cancelling the subscription I was still billed for another month. I wrote to them and they send me a link to request a refund and advised I cancel the subscription again in my account. After doing this request and cancellation I immediately got refunded. I was a bit nervous based on the reviews but my experience had been great.

Customer service is not responsive and told me that I copyright infringed on a previous artwork. Even after asking 3 times about the artwork I have infringed, they could not provide any reference artwork. They then closed my account without any further E-Mails and kept all my money.

Freepik is very misleading in terms…
Freepik is very misleading in terms of their usage policies. Based upon what I read on the web, I thought they were perfect...downloaded about 10 pictures...then I finally found the small print within hours. I did not use the pics...and I will not.

However when I explained this to freepik...they refused a refund. Freepik promotes one thing...but the fine print is totally different.

Purchased a subscription from them online, a few days later I saw that it was not for me after all. Submitted PayPall claim. Then contacted customer service. Clerk tells me that I have to delete the PayPall claim first, to receive the refund. Did that, then they tell me it is impossible to get the refund. Reason why, they don't say anything about it. Perhaps it had mainly to do with the fact that they were afraid of the PayPall claim, that PayPall would accept the teruble payment - if they do not respond. I never visit the platform, customer service is really corrupt! Watch what you do here!

Had one of the worst experience on Freepik so if possible, please do stay away from this site. The login is buggy and they don't have good link up between the google sign in and the email sign in. After 10 mins, the site auto logged you out and then you cannot sign back in.

The customer service staff, Marina replies with an egoistic comment and said "This is the last email with rude language we will reply to." Wow. Just wow. The CEO needs to look into the training of their staff properly. We are your customers. We are not your slaves.

I have used this site for a few years but over that last year they have had numerous issues and don't seem to be making progress on fixing anything. I paid a full year subscription and have not been able to access or download most of the year. Either the site crashes or the glitches keep you from logging in your your premium access. Attempts to contact are challenging and then they only suggest the troubleshooting you explain you tried already. I can't keep wasting hours trying to get graphics for projects I need to complete while not getting anywhere with support. Find a more reliable site with a better support team. At this point the site won't even allow a support message sent unless logged in.

I have been using FreePik for over 2 years and absolutely love the collections. I also have paid subscription at Envato Elements but FreePik is always the first choice. Definitely value for money and recommend to others looking for a good collection of icons, images and graphics.

I see these reviews with the negative comments - I've had zero issues and have been using Freepik for about 2 yrs now. A great variety of imagery and as long as you have adobe illustrator you'll be in good shape. Big fan of Freepik. It's a great source of inspiration and ideas. A great resource for designers!