If you are a premium member, they answer within 48 hours.
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Andrew A.
'They' (aka antonio) will go days without responding to support requests in order to drag things out so they can continue squeezing your credit card.
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Oksana I.
Very easy. Though they don't have a phone number to call, email response came within hours. It wasn't a good response, but that us not what the question is asking.
