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Oksana I.

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  • 0 Thank Yous

Experience: Reference

Member since March 2020

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1 Review by Oksana

I have subscribed for monthly premium because they did not have a one month limited option. I did use a few of their icons for my presentation. I have followed instructions to go to settings and unsubscribe from monthly premium. No email notification was send. Sniffing problems from no notification, and no customer support phone number, I have saved the web response about cancellation of the subscription. And in the busy life forgot about it until 6 month later I have received a notification from freepik that they can't charge my card, (It was cancelled for other reasons). I have contacted their customer support and provided the documented cancelation. Unfortunately, just the screenshot survived after 6 month. Attaching. They responded that they can refund for one month only and that this is my problem. I kind of agree, I should have been paying closer attention to early warning signs. Business is focused on cheating and their icons are not actually good, combining with the price it came to $5/icon. LOL.

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