Had one of the worst experience on Freepik so if possible, please do stay away from this site. The login is buggy and they don't have good link up between the google sign in and the email sign in. After 10 mins, the site auto logged you out and then you cannot sign back in.
The customer service staff, Marina replies with an egoistic comment and said "This is the last email with rude language we will reply to." Wow. Just wow. The CEO needs to look into the training of their staff properly. We are your customers. We are not your slaves.