Yatra

We booked some flights via yatra.com at the beginning of 2020 before pandemic had started. Unfortunately, after pandemic was hit in India, they cancelled all the flights. We called several times and not one time they were helpful. Neither did we get our refund nor any compensation. It has been more than 2 years now and still did not get any refund for our tickets. I don't know how many times we have to call them to get our refund. I am tired of this! Will never book with them again

One of worst customer service. Yatra says full refund on cancellation and when you cancel, they deduct hidden charges.I made hotel booking 2 weeks back and with full refund promise till 2 days.I cancelled booking 1 week back and they deducted cancellation charges.Cancellation charges was not mentioned anywhere when I booked.Very unprofessional service.

I booked flight from Yatra platform in Student quota so that I could get 25kgs for my luggage (I was moving to new city) but Yatra provided 15kgs only. They charged extra money for student quota but didn't provide the facility. I emailed them with my concern to which they responded 'they will get back with solution within 48-72 hours'. However, this never happened! I mailed them again saying 72 hours are over and I didn't receive any response or solution yet… to which I didn't receive a single reply until today. Very disappointing! I would recommend everyone not to book flight tickets via Yatra platform.

They are the worst website i have ever encountered. I dont want to give them even a single star... They dont refund in the time frame.
Take 2-3 months and even after fighting a lot we get our money back. Airlines refund withing 2-3 weeks but they take a lot more time to pay us back as if they paying from their pocket. Dont book from here

I requested Yatra to reschedule my ticket lots of times. However, their service is really slow and staff is unprofessional. I tried to call lots of times, but there's no response from their side. Horrible service.

After making payment they will not assign the room and inturn they will not refund the payment simply telling the stories.
Hopeless and useless site
Dont ever book the rooms by utilizing this site.(Yatra.com)

Reschedule to booked ticket doing fraud by YATRA customer service.
Very very very poor service and don't book ticket using YATRA.
Purposely they will delay rescheduling and make customers to pay more penalty charges. Always saying Typical answers always from them call back you in 24 hours. Is this the right way of handling customers?
Don't trust anymore FRAUD YARTA.

Booked Udman Hotel Greater Noida for two weeks, breakfast included. Yatra.com charged me 50,000 rupees and hotel refuses to include breakfast. Typical "Bait and Switch" tactic by Yatra.com and their partners

A platform that cancels your flight and blames it on the airline while the customer is clueless of the whole situation. Never book through http://Yatra.com because they are not genuine.

When I was booking the tour the girl who was assisting me said we are giving you all 3 star and above rated hotels. But out of 4 hotels only one was a one hotel was 3 star or above, one was okay and rest 2 were very shady. I called my coordinator to complain about the hotel, to my utter surprise the dint Even knew what actually a hotel rating is.
My advice - don't go by there words check each and every hotel thoroughly before payment or before you start your travel.

They dont have a basic thing which is customer care.

I am struggling to connect with them since 2 days. Their portal has problem which picks/change the dates automatically. I tried rescheduling the booking but it asks for 100% payment whereas Airlines can change is it without any Penalty or extra charges.

But Airlndia also do not help if you book from a third party.

So my money is stuck and no support from Yatra.

I have booked a bus ticket from Lucknow to Haridwar which I now want to cancel and it is clearly mentioned in my e-ticket cancellation policy that if I cancel my ticket prior to 24 hours of departure of the bus then my whole amount will be refunded. There is no customer care number of them ony one email id their reply was no money will be refunded in case of cancellation. Booking Reference Number - **************. I just want to say how many time you can earn by befooling your customers

Yatra website has an offer in place, where you can get ECASH points on the bookings that you make. This ecash ( as they say) can be used to pay for your next flights. I booked an international flight using yatra and got around 4500 ecash as part of my transaction. Next time I go to book a domestic flight and try to use that ecash; surprise; I can't use all of my ecash; but just a part of it. This is just a flawed system and will leave you cheated. Please read all the details carefully about ecash discounts (if you can find them) before booking.

We booked for a group of 16 through TSI Yatra.com. They said tickets were confirmed but when we went to the airport the airlines said tickets are waitlisted. We had a big confusion and stress with children and Kids. We struggled for almost 8 hours and finally got tickets in Indigo and travelled back. The process of getting the tickets in Indigo made us go through a lot of struggles, with no cash in hand. Paid some with credit card, remaining by exchanging the left Dollars, withdrawn money using CC etc. This was the worst experience we had in all of my travel experience.

Hi We have booked a Flight from Bangalore To Jaipur for 19th April 2020.
Yatra reference no. **************. But due to Covid issues they cancelled the flight and replied I can reschedule my flight without any fare difference. Now when i asked them to reschedule my travel they cancelled the flight and not replying any query asked by me. There is no contact number of these cheaters.
I would request you to never book anything with Yatra.com they will theft your money and run away.

I bought 8 (Rs 1000) Vouchers against my credit card points. These points are as good as cash. When I tried to make a airlines booking of Rs ******* total amount, the app didn't allow me to use all the Vouchers. It only allowed me use one voucher of Rs 1000. On top of that, if one intents to use this voucher, hen one cannot use the promo codes with in the app. THIS IS RIDICULOUS. WHATS THE USE OF USING ONE VOUCHER OF RS 1000, RS 800 TO RS 900 DISCOUNT ONE CAN GET USING THE PROMO CODES. IT means my voucher money is completely wasted. In the similar apps like MMT or Cleartrip one is allowed to use multiple Vouchers in one booking. But here allowing to use only one voucher is ridiculous. I FEEL HOODWINKED AND CHEATED. Avoid