Yatra

PLEASE DO NOT USE YATRA.COM
Booking Ref No. **************
Very bad service, I book my SpiceJet air journey by yatra.com, by mistake my travel date is wrong so I will be tried to change travel date but no any response on mail or customer care. Then I will be cancel my ticket yatra.com but yatra.com didn't refunded the payment to us and no Customer care number is working I mailed them too many times but no reply from yatra.com, I suggest all to Customer avoid yatra.com.
Worst customer support ever. You will never find a direct phone number to talk to them and they will never respond to your queries via email.

Don't book your flight from this website. Yatra.com is a gang of scammers. During the booking there was a message "Refundable" I thought I will get at least 80-90% refund. But when I cancelled my trip I got only Rs. 1400 out of Rs. *******.
My Travel date was 10th March I cancelled 4th March.

Naver book from this website.

Very good website for making a trip plan along with hotels and your favorite tour packages for your favorite spots.

Best travel website in India
We booked flight ticket and we are very satisfied
We enjoyed our honeymoon

The worst service when I cancelled my flight ticket I didn't even 1rupee as refund and they have taken all amount in cancellation.
Requested to refund atleast 50-70% amount.
Yatra.com is the worst service.
Please don't book from this site.

I booked a flight ticket from Ranchi to banaglore from yatra.com and because their browser got frozen after I entered credit card I had to redo the whole thing again and now I have 2 bookings and I am trying to cancel one because of their browser error but they are charging huge amount for cancellation. I keep emailing them and they never bother to call me and charging almost 30% for cancellation of a booking that happened due to their browser error. My booking reference Number is **************.

Booked a flight from hyd to ahmedabad via yatra. Flight got cancelled by airline. Yatra customer support not says go through airlines for a refund. Why anyone in the world want to book a ticket through yatra, pay additonal fee and then do all the legwork to get a refund from airlines?. Worst website, do not waste your time and money!

They beautiful brochure shows when you booked for package after that your in big trouble if go with them i may face several unknown fact that you never face in your life and you never think holiday in your life after going with them it life time experience i booked himachal package with them YH******* they keep on change my plan then they charge me deluxe plan and then show third grade tour in simla kurti only one place other place i make my own arrangement likes hotel also they did if you going with them and you are in trouble

I had done a booking on Yatra, booking ref number - ************** for isuite Hotel wakad, for 2 Nights. When I reached the hotel the Hotel was locked, on inquiring with the neighboring bldg people, I was was informed it has been closed since 1 month.

I called on the number given for the hotel, after multiple calls someone answered and said it is the wrong number. Yatra's Customer support was not functional.so I was stranded on the road without an accommodation.

I dropped Yatra an email asking for Refund, I was told someone from their team will call me. It has been 6 days now, no one from Yatra has bothered to Call Me or reply to the numerous emails I have sent them.

How can you be charged for a Hotel that has been closed for more than a month. Please be careful while booking from Yatra, these guys are FRAUDS and do not care about the customer once they receive the Money. #yatra#Yatra Fraud.

I recently booked a bus ticket through Yatra.com, hoping for a smooth journey. However, my experience turned into a nightmare due to a series of unfortunate events that unfolded during the trip.
The problems began when the bus operator changed three times without prior notice. The final change was communicated a mere hour before the scheduled departure, causing unnecessary confusion and inconvenience.
During the journey, the bus collided with another vehicle, resulting in significant delays and leaving passengers stranded on the highway for an excruciating five hours. To exacerbate matters, this ordeal occurred during the scorching summer heat, with no basic amenities provided. There was no water, no alternative buses offered, and the lack of security heightened concerns about the safety and well-being of passengers.
Following the accident, the bus operator displayed a shocking lack of empathy and responsibility. Their dismissive attitude towards passengers was appalling. When asked for information about when help might arrive or what alternatives were available, their response was callous and unhelpful. They simply stated, "We don't know you. Wait if you want, or leave. We don't care."

Refund Request to Yatra.com:
Understandably, after enduring such a harrowing experience, we sought a refund from Yatra.com. However, our request was summarily denied. Yatra.com cited the completion of the journey, albeit over 12 hours late, as their reason for refusal to issue a refund.

Conclusion:
This entire incident has left me deeply disappointed and dissatisfied with the service provided by both the bus operator and Yatra.com. The lack of accountability, poor communication, and disregard for passenger welfare displayed by both parties is utterly unacceptable.

Final Thoughts:
I urge potential travelers to exercise caution when booking through Yatra.com, especially considering the unpredictable and distressing experience I encountered. Such incidents not only disrupt travel plans but also jeopardize the safety and comfort of passengers.

In conclusion, my experience underscores the importance of reliable customer service and responsible handling of unforeseen circumstances by travel operators and booking platforms alike.

I am S N Panigrahi. I have booked Online, Bina Resort through Yatra.com for stay from 23rd to 26th June 2022 at Nainital by paying Rs. *******/-(Eleven Thousand Two Hundred Twenty Seven only) - Booking Reference Number ************** and hotel Confirmation Number YAT*******923 for Stay in Nainital. However, We Couldn't Trace out the Hotel – The Address Provided by Yatra.com is Not Complete & Incorrect. The Contact Details Provided are Not Working. Even Yatra.com Customer Support was also Not Responded. This Looks like a Clear Fraud Case. As a Result, Entire Purpose of Tour Travel Disturbed and all the Amounts Spend for the Purpose is Wasted and created Great Inconvenience and Mental Agony.

Yatra.com Looks Like a Fraud & Cheating Company - Not Reliable - Should be Avoided

SN Panigrahi