When I was booking the tour the girl who was assisting me said we are giving you all 3 star and above rated hotels. But out of 4 hotels only one was a one hotel was 3 star or above, one was okay and rest 2 were very shady. I called my coordinator to complain about the hotel, to my utter surprise the dint Even knew what actually a hotel rating is.
My advice - don't go by there words check each and every hotel thoroughly before payment or before you start your travel.
Dear Ankit,
Greeting from Yatra.com!
We regret the inconvenience you faced. Request you to kindly share with us the details of the issue you have faced along with your Yatra booking reference number, contact number or registered email ID at forums@yatra.com to enable us to assist you.
Regards
Yatra Care