Yandy

I found the lingerie very exciting and fashionable with beautiful color selection. Style is absolutely stunning and make me feel confident

I ordered during a huge sale. I was sooo excited. I waited a few days for an email containing my shipping information, but it never came. 6 days after I placed my order, I got an email stating that they were expecting fulfillment delays of up to 5 days. Then 7 days after that, an email stating a few of my items were out of stock and I'd be refunded. I called 3 days after to check on my order and the woman on the phone said they'd ship my order out within the next 3 days. Nothing. So I emailed after a few days, and again, they assured it would be shipped soon and that it would arrive on or before the 24th (I had Christmas items.) another week goes by, I send another email. Same response. Then I check my email after another 3 days, and see that my order has been canceled and I will be refunded. Alllll of that, just for my order to be canceled. Basically an entire month went by. They offered 40% off of my entire order next time, but obviously I will never order from them again, and 40% off my entire order of regularly priced items doesn't really do much. I'm extremely disappointed and dissatisfied. They obviously were not prepared to offer such a huge sale.

I ordered over 25 items on a Black Friday sale and it stated I would get my items by Dec 6. That date came and went with nothing. I emailed, since you can't seem to get people on the phone, twice. They apologized and stated that if there were things out of stock they would refund those and send the rest. I looked and in my second email stated that their website showed they were out of stock of 5 different items. The last email stated I would still get all of my in stock things before Christmas (yes, they were that backed up). We never got an email with tracking information so on the 21st I called multiple times and after every 15 minutes it would hang up on me and I would try again (I did this 4 times in a row chosing different options twice on the 21st). Today, the 22nd, I called and actually spoke to a representative and expressed how annoyed I was at the entire experience and she stated that she would put my order as a priority so I would get it before Christmas. Which made me mad too because I thought I was already in this status. I checked this evening to see if anything had changed... Yep, they cancelled my order! They stated they would not give me the price I paid for in stock items, they would not place the order again but that they would refund me and let me buy an ecard since they were not able to get me my items by Christmas. I have purchased from them numerous times in the past and after this experience I will never buy from them again. After almost a full month they decided to cancel my order after speaking to someone assuring me I would get it. WTF is going on over there?

If I could go lower than 1 I would. I purchased items from this place two different times this summer, one at the end of May and one in August. In late August of 2014 I was mailed a letter saying my credit card information could have been compromised. I called my bank and no transactions were noted so they said I was probably fine just to watch it. Well at 3:23 EST a 3.06 charge was made at PalazzoHotel (the bank believes this was with a cloned card) and 6 minutes after that a flight was booked online with Southwest with that same card. $379 that time. I got up this morning and saw the alert from my bank and called and shut down the account immediately. After several phone calls and yelling someone at Southwests online customer service finally divulged the flight information and the passenger... Woman by the name of Ivana Valencia took several flights out of Sacramento to San Diego then Tucson between 7:55am and 12:40 (arrival). I have reported this to the police, southwest, and my bank. We will see what happens it could have been much worse. DO NOT DO ANY BUSINESS WITH THIS COMPANY. I called them today to get the information for their legal counsel and they refused to give it to me. If they link this to this company I am going to sue them.

I've shopped at Yandy before and WAS a frequent shopper... This last time was a disaster. I decided to buy a wig that I wanted to wear to for an event that was coming up. I was unaware when I received the package that was from Yandy because of how unprofessionally "slopped" together it looked. I opened it up and the box had already been opened because it was ripped. When I took out the wig, it looked NOTHING and I mean NOTHING like the wig on the picture. The color was way off which was a really important factor for the outfit I was going to wear. The wigs netting showed all throughout it so you couldn't hide it and try to make it work. Pieces of the wig were just falling out from the bottom and it was completely ratted. Giving them the benefit of doubt, I emailed them and gave them my complaint and told them I understood that they didn't have a return policy for wigs but when it's false advertisement and they're stealing my money it is absolutely ridiculous. I got no reply and then I called them and a machine answered and told me for returns to go on the website. So they had me going around in a circle and got away with taking my money and giving me the crappiest product without fixing the mistake they made.

Horrific experience.
I ordered panties (y shaped thong to be exact) and NEVER received them.
When I called, they told me it was delivered to my mailbox. It was a complete lie. When they said it was "Delivered", my mailbox was not yet set up because I just moved into my new complex. It should've been delivered to my door. I was accused of lying. I asked for it to be sent again or a refund. I didn't mind either option. They denied me and told me there was nothing they could do for me. I asked to speak to a supervisor and was put on hold. The representative refused to let me speak to her boss and instead said "my supervisor said we can send you an email of a lost package claim. You should receive it in 30 minutes. Fill it out And if our delivers approve of it, you might be able to get a refund."
I never received the email and called the next day. The lady also questioned me about how I get the rest of my mail. She was even more rude than the First Person I spoke to!
WORST CUSTOMER SERVICE EVER.
I CANT COMMENT ON THE QUALITY BECAUSE I NEVER RECEIVED MY PACKAGE.
Good Luck Ordering From Them!

Yandy is awsome. Many wonderful romantic nights thanks to Yandy lingerie for my wife. Ships fast not over priced

If you want Customer Service, this is not the place. The evening of Black Friday ordered a ton of stuff, 3 different times, each order had anywhere from 15-20 items except one order had only 1 item. All items had 90% off and checked out and orders placed. Following day the 1 item ordered was already shipped, the other two nothing. A few days go by, and I get a notice that one item I ordered was out of stock and was being refunded. Curious I messaged Yandy asking about refund, for what item, and status of rest of orders as I haven't heard anything. Was told orders where combined and will ship in a day.

Few days go by with nothing, re-contact them and am told warehouse issues, orders will be sent. I confirm with Rep on the phone that all items are good and no out of stock issues. She said all items are good and will ship soon. Well, a few hours later I got an email saying some generic line Oops, 11 of the items ordered are out of stock. There fix for this is to provide you with a code for 15% off, you got that right, so instead of getting an item with 90% off (sale price), they want you to re-order the item when it comes in at 15% off. They refused to acknowledge any issues and when you ask to speak with someone about honoring their pricing if the items come back in they refuse that they cannot in any way do that.

Save your money, save your time, this Online retailer doesn't care about their customers, only their money. The items are good because of the price, which is how they duped so many here it seems, but you can get better quality and fit somewhere else, and I am beginning to think that better price must come from a service with better customer support as this is the only place I have had this issue. So, this was my last straw. It is now Dec 7th, still no shipping, no pending refund, no nothing from them.

I never received my item from Yandy, when I contacted them they did nothing about it. I've never been angrier with a website in my entire life.

They really don't care if product ships or not.
Worst customer service ever.
There are plenty of other sites that actually ship the order you place.

How came you take 14 days to mail a purchase and then say it is out of stock? NEVER will recommend this $#*!ty company

After my first experience with Yandy I can say with eyes closed: best online shop ever!
Excellent quality with fast delivery.

I was one of many people that bought products for their Black Friday sale. Both me and my girlfriend spent over $160USD to various 'on sale' items. This past week we got an email saying they were unable to fulfill the order and they started the refund process. They canceled the refund within 3 days! Yandy can take the money and not have to fulfill the order. DO NOT purchase from this site.

***Update: We learned that Yandy support "stalls" by saying they already refunded (even though they cancelled the refund.) Here is how we filed a dispute.

We filed disputes using PayPal's online system and attached screenshots but because of PayPal's system glitch and Yandy tactics it will immediately deny the claim in favor of Yandy. Here is how you get around this:
1. Contact PayPal or Credit Card and open a dispute with an Agent. Do not use PayPal's online system as it will not work.
2. Have your screenshots of
A) Yandy product order confirmation
B) order cancellation from Yandy
C) Refund history (for any partial refunds)
D) refund cancellation by Yandy
Be ready to attach this information or send to agent or have them pull this information from your previous failed online dispute within PayPal dispute center.

PayPal agent will change the dispute on their end and file it against Yandy. Yandy will have 10 days to respond (which they did for my gf saying they were sorry for cancelling the refund but provided no information in regards to re-processing of the refund and avoided all of our concerns/questions.)

Regardless, PayPal will then send you a notification that the case will be closed in your favor and your funds will be returned via PayPal customer coverage. Yandy still got away with the $ but PayPal will cover the loss/fraud?. Enough of these disputes filed means Yandy will be reviewed by PayPal compliance and have their PayPal vendor credentials challenged SO please file your disputes and hold this company accountable.

Will keep updating as dispute progresses.