Yandy

I waited about 2 months to get my package and the tracking number stopped at a certain place for about 20days without any updates so I contacted them multiple times which I was told to wait again for a couple of weeks mind you this is for my work so I was already upset at the fact of waiting a month already. I contacted support again since last time they told me I would get a refund if I waited a week again. The girl who responded to me told me I would get a refund but that if I would get the package because it wasnt actually lost I would either have to repay or send the package back? Who asks that. It was their fault for the waiting time and the least they could've done as a company is let it drop and refund. Why ask for it back... Such a weird policy? I've never heard of no other company doing this. She said she would reach out to me if they see it got delivered to get their money back or have it sent back LOL? What... I'm still confused. All and all, very dissatisfied with how everything went and honestly would've lived to love it but I guess I'll never buy again from them!

I've been contemplating buying something from this company. They have the sexiest lingerie, but was a little weary. I've had bad experience before with Chinese companies, baiting and switching the product. I also checked the site out and they have been in business for 22 years, that counts for something... So I ordered $100 worth of stuff and it arrived to Canada under 2 weeks via USPS, so it's not coming from China. I was pleasantly surprised at the quality, I expected much worse. I'm happy to report that I'm happy with the quality and the purchases, they looked exactly like the picture. One problem I had is I ordered 3 pairs of panties in M/L, I wear a size S in US sizing. I followed the chart and according to the chart I measured a M/L, but the chart is wrong and all the panties are too big. So their panties are a true US size (small is a small US). So keep that in mind. I contacted customer service thinking they will give me a run around, because it wasn't my fault and the size chart is incorrect they are sending me a replacement free of charge. :) I'm super happy. They have excellent customer service and actually stand behind their product, a surprise! Will definitely shop with them again!

My girlfriend and I both LOVE buying from Yandy. Everything is sexy AND affordable! PLUS, great customer service!

When I first found yandy I was so excited as I really liked the brand, little did I know how much they were going to let me down. I ordered over $100 of underwear from them well over a month ago and it still hasn't arrived. I've sent multiple emails as in the uk can't call them and I'm met with the same automated response about covid (load of bollocks given I've ordered stuff from all over during lockdown and it's not taken over a MONTH. I'm about to move out of the house I ordered it to and have had to arrange with the new Tennant for when / IF it eventually comes. They are unable to provide me with the location/ a tracking number that works or the day it will arrive. Absolute thiefs, DO NOT SHOP HERE

I always get the upmost customer service and 9 times out of 10 am more than satisfied with product. If I am not the return policy and procedure is seamless and easy.

Love them!

I paid for overnight shipping on the 10/20. The order didn't ship out until 10/22. This order was for a Halloween party on 10/30. The icing on the cake, the Carrier (UPS) delivered my package to an address in a different city than I live. I live in Moore and the package was delivered in Oklahoma City, at a side door. There is no side door at my place.

I sent an e-mail to yandy with all the information on 10/26 and I received a response today, 11/1,5 full days after. I included documentation of order being delivered to a different city in email.

10/26/2021 email sent to Yandy
Good Morning,

My Yandy order # is Order ######. I did not receive the order as reflected by UPS. The ups tracking number is ***********.

Please see attached documents showing UPS delivering it to Oklahoma City, instead of Moore as well as stating it was left at side door. There is no side door at the address.

What are my options to rectify this?

Received from Yandy
Krys (Yandy.com)

Nov 1,2021, 1:10 PM MST

Hi ****,
Oh No! We apologize that you are having trouble locating your package. UPS has stated they delivered.
We know that the delivery of your package is important, and you are important to us.

They did not look at the documents I sent them and left me on the hook for $200 due to poor and non-existant customer service.

It came with broken zipper that was cheaply made and I paid for express shipping. Omg embarrassing and never order form them again

I placed a order on the 19th because I needed my costume for a Halloween themed bday party on the 23rd. Because of the close window I did not want to chance it with free or basic shipping I paid a extra $12.99 for express shipping. It gave a confirmation email with a guaranteed arrival date of 10-22 which is a day before the party which is perfect. YANDY did not ship off my package until the 10-21-21 a day before the delivery date they guaranteed. I was concerned about this so I tried to reach out to them via email and multiple phone calls only to get automated msg via email response and call. I wrote 4 emails in total expressing how I felt about this and still nothing I asked to cancel the order still not response all I got was a automated message saying we apologize due to high volume of orders and that they don't give refunds only store credit. Keep in mind this has nothing to do with me. Not once someone from Yandy had the decency to even address me about my concerns or even say anything about the fact that I paid a extra $12.99 for shipping and still no package. I had to run to party city to buy a last minute outfit for the bday party. It's now the 10-25th and I've yet to speak to someone or see a package at my front door. I've been a Yandy babe since 2012 and I've recommended this site to multiple people and now that this happened is distasteful.

It didn't tell me I couldn't return anything until after I ordered it and the outfit was $80 and had no reviews so If it ended up being horrible quality or not true to size it would be a waste of money. So when I saw this I went to cancel my order and it, every time no matter how many different ways I would try to cancel, would take me to a page that said it was no longer existing. So then I tried to call them…. I waited for someone to answer for 30 mins and then the call just dropped so I kept trying over and over getting the same results until I decided to give up because it just wasn't worth it. Super frustrating and a waste of time. I tried to email them too but that was worthless because even though it said it was a real person named "Kiki" it was a bot. So there is just no way to return something even if you just ordered it right before trying to cancel, no way to get ahold of someone and there is no returns except for store credit. Just a trash website and scam honestly. That being said I haven't tried their products or clothing so who knows…. If your item gets to you it might be super good but my experience was stupid bad.

I purchased a digital gift card as a birthday present for someone thinking it would be a simple way to send a nice gift. What I got in return was a four day battle with the people who run "customer service". The problem arose from their idiotic idea of being "discreet" when leaving a message if they need to verify an order. This came in the form of a message left in my voicemail saying "This is so, and so with THE ORDER please call us at --- -----" I've gotten more convincing calls from telemarketers so I dismissed it as some attempt to gain access to my information. When I finally got in contact with someone via email I was met with nothing but finger pointing, and excuses from some of the snottiest, and rudest "customer service" reps I've ever had the displeasure of coming across. The ongoing email exchange went on for FOUR DAYS before I finally got the e-card delivered. Even after all was said, and done I got one last email from someone who took it upon themselves to try and get one last digital jab at me. It was honestly one of the most pathetic excuses for a business I've come across. Do yourself a favor, and go to one of the many other websites that hawk the same products they do.

This site is glitchy and when i went to pay the site dumped me into an error screen that said "whoops something went wrong" so instead i chose pay through amazon. When i checked with my bank i had noticed that though the error screen assured me that the purchase did not go through the money had been taken from my account. So now i had payed twice for the same order but they only gave me only one order number.
I have tried to get them to return the money but have been met with deliberate run around, illegal requests, sketchy behavior and denial of the over charge even in the face of screenshots of my bank records.

After 7hours on the phone between the staff at yandy, my bank and amazon.com
They have repeatedly told me that there was only one order
Even hours after i had shown them screenshots of both charges they denied double charging me.

4 hours of phone time later they finally admitted to the overcharge and told me they voided one of the charges.
They did not void anything gave me bogus screenshots that said they voided but obvously it didn't work because it is now days later and the charge has not been canceled.

I now have to contact better business bureau, and start the long process of an investigation with my bank to get my money back, will take up to 50 days. Stay away from this site they are con artists to the max