Horrific experience.
I ordered panties (y shaped thong to be exact) and NEVER received them.
When I called, they told me it was delivered to my mailbox. It was a complete lie. When they said it was "Delivered", my mailbox was not yet set up because I just moved into my new complex. It should've been delivered to my door. I was accused of lying. I asked for it to be sent again or a refund. I didn't mind either option. They denied me and told me there was nothing they could do for me. I asked to speak to a supervisor and was put on hold. The representative refused to let me speak to her boss and instead said "my supervisor said we can send you an email of a lost package claim. You should receive it in 30 minutes. Fill it out And if our delivers approve of it, you might be able to get a refund."
I never received the email and called the next day. The lady also questioned me about how I get the rest of my mail. She was even more rude than the First Person I spoke to!
WORST CUSTOMER SERVICE EVER.
I CANT COMMENT ON THE QUALITY BECAUSE I NEVER RECEIVED MY PACKAGE.
Good Luck Ordering From Them!
Hi Norma I am sorry you cannot locate your delivered package. I am unable to locate an order with the details listed. If you want to message your order # I would be happy to look into this for you. Your package may be on the way back to us if your mailbox was not set up. I will await your reply. Kiki