XPO LogisticsReviews 185

This is the second order we have placed that was supposed to be delivered by XPO. The orders were from two different companies that use this delivery service. The first order was a kitchen stove and it took over two months of delivery attempts including several no shows without any communication from them to finally get it delivered. I had to be the one to keep calling and rescheduling. Not once did they reach out to me. The first time they showed up on the day they said they would, but then realized they didn't have the item on the truck. It was another two months before we finally received the stove. The second order was cabinets from another supplier. The delivery day was Thursday. They called Wednesday night and changed it to Friday. No problem because they gave us some warning. We had a delivery window of 10 am to 2 pm on Friday. They didn't show so around 5 pm I called customer service. I was told that the drivers were running behind and the delivery would arrive between 5:30 and 6:30. Shortly before 8:00 they hadn't arrived so I called again. I was told that it was still out for delivery and that it would arrive before the end of the day. I questioned wether they would deliver that late and I was told that nothing is guaranteed but that it was still listed as "out for delivery." No one showed up or called. Now it is Saturday morning and I have called customer service again. I was told that someone from the delivery team will be reaching out to me. We will see.

I placed an order of Samsung washer and dryer along with installation. It was scheduled for Saturday 6th Aug 2022. The delivery guy forgot the washers connection pipe; and told me he will make another visit on Monday 8th Aug 2022. No one show up or called or emailed for any change. Today Tuesday 9th Aug 2022 I called to check; the service care told me they still have to communicate with local for same. In 1-2 days I should get email regarding next plan. I booked this washer dryer because it was getting delivered quickly. I called Samsung. As per there deal its already delivered so they cant do much about it. I wish from user side we should have option to select delivery provider. I will never ever select such unprofessional company.

I purchased a washing machine from Sam's Club, which used XPO Logistics. I received an email and text for July 28 delivery. Received an update on a time window for delivery. Received confirmation on July 28, but later received an email and text about the cancelation. I called the 800 number, and spoke to a helpful and apologetic man probably in India who told me the earliest delivery could be rescheduled was Aug. 4. When I asked about why the July 28 delivery was canceled, he said he did not know but it was probably logistics. Not a good excuse for a company called XPO Logistics. Received a text and email confirming Aug. 4 delivery. Received time window. But no one showed. This time no text, or email about the cancellation. I called the 800 number, and reached a very nice person likely in India who said her computer showed the washer was out for delivery. She tried to help and said she would put a note in the file that I was canceled once before and be sure to deliver. Never heard from XPO again. I used their on-line chat to request the phone number for their local warehouse so I can speak with someone who at least knows who the drivers are and what the problem might be. I was told they never provide a local phone number. I offered to send a truck and pick up the washer I paid for but was told that was not allowed. No one will contact me. They still have my washing machine. A delivery service that is incapable of making a delivery must be something different from a delivery service. I may have to report a theft. A very bad company, with kind people on foreign ground answering their 800 number who must take the repeated heat for the failure of the local warehouses to deliver. I let Sam's Club know of my dissatisfaction. I doubt this matches Sam's Club's expected level of service from the vendors and service providers they hire. Perhaps Sam's Club will fire XPO and find better delivery services to use.

Worst company to deal with. Was notified that they had my product. Called to schedule a delivery. Was told they just recieved it and they would contact me when it was ready to be scheduled. 5 days later was notified it was ready to be scheduled. Called and earliest delivery was 2 weeks out. On day of delivery was notified I had to reschedule. Called and told it would be another week plus. On day of second delivery I get notified at 6pm that driver is unable to make the delivery. I called only to be told I was outside of their delivery area... WTF! So they have had my product fir 5 weeks and I still have no idea if or when it will be delivered.

For the last month, I have been trying to return a sofa to Amazon where I bought it from. Amazon offered a full return and arranged for XPO to pick it up the sofa. XPO has now cancelled on me three times. Each time is ON the morning of the scheduled pick up. This last time, they gave the old " truck broke down" excuse. Don't ever use this company!

HORRIBLE HORRIBLE service, I ordered a gas Range through Samsung and UNFORTUNATELY they pick XP F%&#@ O to deliver it and it was a nightmare for me as they were supposed to deliver it on July 7th and ended up postpone it to July 22nd and when they came to deliver it the driver told me that thwy will only drop it off and take away the old appliance and will NOT install the Gas which I had already pay extra $$ through Samsung when I placed the order so now I've been on the phone w/ Samsung all day!

I scheduled a delivery between noon & 5, which is a huge window of time that I couldn't leave the house. I work from home so I can see my driveway all day. I was in a zoom call for work and apparently, the driver tried to call me from his cell phone to make sure I was home. When I got off my call, I called him back. Of course there was no answer. So I called their office. They said because I wasn't home, they had to reschedule delivery! I was home the whole time! The lazy driver just didn't come to the house because I didn't answer his call right away. The ladies at the office tried to defend this ridiculousness by telling me that the driver needed to talk to me to make sure his large truck would be ok in my neighborhood so it wasn't really his fault. OMG.
Two things: Google Maps, why didn't they just ask me that when they scheduled the delivery?

If you're unlucky enough to deal with these clowns, good luck.

On the upside, I called Camping World to complain about their choice of freight services. They refunded me the $150 shipping and put a note in my profile to NEVER ship though XPO Logistics again. I can only pray that the $150 came out of XPO's pocket and not Camping World's.

This company is horrific they are customer service representatives and resolution specialists an specialist have no authority to help any of their customers we are at the mercy of their hub and nobody nobody ever provides a customer with any resolution. This is my 2nd experience having to have a product delivered or picked up and each time it's taken over 4 attempts to get to my house with every excuse you can think of. Amazon certa and any other vendor take notice you will lose customers if you continue to use this company for a delivery service

Ordered a $2000+ mattress, shipping failed, altered my reschedule of delivery without any notice, and after calling multiple times customer service there's a defect with item when scanning and cannot perform shipment.
Will never do business with them again.

Ordered a treadmill from Amazon on June 21st. Was told by XPO it would be delivered on July 5th. Was also told XPO would text us 30 mins before arrival. Stayed home all day. About 2:44 pm we got an email stating that they tried to deliver it but no one and was home! So we checked our security camera and no one had tried to deliver anything to us! These people are liars! So we contacted Amazon and did a 3 way call with them on July 7th and was told the item had just arrived at their facility and could now be scheduled for delivery! How can that be if they tried to deliver in the 5th! Amazon was livid about the way this was handled and are pursuing action against XPO!

Ordered Product from Samsung website. It was shipped out from Samsung to XPO with a delivery date of 6-28. I call XPO to schedule after I had already scheduled with Samsung. XPO tells me 7-15 was earliest. I call Samsung back, and they say they will call XPO. XPO then tells me 7-25. I asked to speak to a supervisor at XPO, and she won't transfer me, and puts me on hold for 15 mins, hoping I will hang up. She would never transfer me, so I gave her a piece of my mind. The customer service is not English speaking and very hard to understand. This is still ongoing.

We ordered a custom sectional from Living Spaces. Once it was finished, it was delivered by XPO. It would seem as though there was no problem, but, no, that isn't the case.

One piece of the sectional arrived broken. Like the entire back of the couch is sinking because the frame is broken in two places. I can only guess than someone put something really heavy on it. We called Living Spaces, no problem, we sent pictures of the damage and went through their protocol. New couch is made and ready for delivery.

XPO was supposed to pick up the broken couch and we had secured a pick up date that coincided with our ability to be at the house. At this time, we were in transition between states and still finishing up our jobs before the final move. A few days before the pickup, we got a message that the date had been rescheduled - to a date on which we would be 2000 miles away. We told them we wouldn't be home. Apparently they cancelled the pickup order because we were never contacted to reschedule.

Fast forward 2 months. The replacement couch has been delivered and it, too, is broken. I can only guess at why this is happening, but extreme incompetence comes to mind. They still have not picked up the original couch. We had an appointment for this Saturday, but apparently that was cancelled because we got a text with a link to pick our date and Saturday isn't available. I just want this couch gone. I don't know what else to do other than take it out to the lawn and set it on fire. That would be much more effective than XPO has been so far.

Living Spaces needs to find a new delivery service because this one is ridiculously inept.

Bought a TV from Amazon. XPO Logistics called to change the delivery date by 10 days. I said no they said we are changing it anyway. Then xpo said I requested the change of delivery. I canceled the purchase because it was supposed to be a Father's day gift.

I ordered refrigerator from LG with "White Glove" delivery which means they remove the old refrigerator and take it away. XPO sent out truck with two Spanish-only speakers who pointed to their cell phone and said I had "room of choice" delivery only and I was responsible for old refrigerator. I told them "No, do not offload" and they left. After numerous calls to LG the issues were supposed to be resolved and "White Glove" delivery was assured, we scheduled delivery again. Even the XPO tracking web page showed "White Glove Delivery - Appliance." The same Spanish-only speakers came out in the delivery truck, pointed to their cell phone, and said I had "room of choice" delivery only and I was responsible for the old refrigerator. I spoke on their cell phone to the local XPO manager who said that his PC said "room of choice" delivery only - end of discussion! I called LG and cancelled the order.

I waited on a delivery from XPO for two weeks, never got a phone call 30 mins prior to delivery, then when the driver got to my gated community he was not allowed in because he had no driver's license! A delivery driver with NO DRIVER'S LICENSE!?

I ordered a Samsung washer and dryer with installation. It was delivered by XPO last mile. They just brought the item and dumped in the laundry room. They did not bring any item to fix it. Its been 15 days and i am still calling daily for their service. Daily they will promise that it will be delivered tomorrow. If we call the customer care and yell at them, they will say it is the ware house who has to deliver the services and they are just messengers. This is going in since they day the items are delivered. Pathetic service. I want some advice as well to sue this XPO last mile. Any suggestions are welcome.

Thanks

It is impossible to leave a zero star rating or that is what they would get. I am sick of the lack of service, call center run around, missed delivery dates and impotent managers who cannot get the job done. I bought two Samsung refrigerators, a $4,000+ purchase, on 5/21/22. I was told that the delivery date would be on 5/27. This delivery date was important to me since my current fridge is at death's door. As I neared the 5/27 date, XPO pushed out the date to 6/7. When I got the email I immediately called XPO, I was told several things but they all amounted to "XPO cannot do anything". I called the XPO call center several times to try to get a contact at the XPO warehouse but no progress was made and I was hung up on by the "help" desk several times. On 6/6 I called the "help" desk again and was informed that my packages would be delivered on 6/7 between 1300 and 1530. I called on 6/7, prior to 1300, to verify again and the times were again confirmed. At 1600, I called again because I received an email stating that I needed to schedule my package drop off. I was then informed that the product would be ready for delivery 6/15. I cannot put into words how poorly this company operates. The call center is staffed by personnel that barely can speak English and they sound like robots when they answer the phone. Any deviation from the script that they are provided results in the "helpers" being completely lost and unable to help. This company is large enough, 40K+ personnel, that their processes should more mature than what they are. Judging from the number of BBB complaints and the number of poor ratings locally, I don't see why anyone would use them. It took me several hours just to find someone who could authorize me to just go and pick up my stuff.