Xoom Corporation

Worst experience using Xoom to transfer funds. They hold on to your money and send cryptic emails with no clear reason why they need to hold on to your money, sometimes for a week. Only way to know what is happening is to call. But they don't really have any answers for you. I feel completely at their mercy. I will never use Xoom again. There are better, less expensive apps out there.

I contacted Xoom to ask why my transfer had not gone through although the money had been deducted from my. Bank account. Note that this transfer was identical to transfers I have made each month for years. After more than two hours on the phone with various supervisors I was told that it might take up to 4 days before it could be confirmed whether or not there was a problem and only then could corrective action be taken. The complete lack of courtesy and unwillingness to help have convinced me to close m y Xoom account.

I tried to send $100 to a friend in Ghana who needed it urgently. I have done this before with no problem. This time Xoom first notified me that the money had reached my friend's bank, then a day later the transaction was cancelled, with no reason given.

A call to customer service yielded the following unacceptable answer: "Our bank partner did not give a reason for the cancellation."

Was it because the transfer was to Ghana? If so, that's absolutely disgusting! Do not use Xoom. It is a terrible service.

I have used the service for many transactions but recently this has become a pattern. It has been almost a month and they are still holding my money hostage. Not everyone has a hundred dollars just laying around. I made the transaction almost 1 month ago now. I had to reach out to them multiple times via phone to speak to their customer service team. They all repeated the same script back to me on the phone and on emails, including the supervisor. I told them that when they have "technical difficulties" they should at the very least CONTACT the customer, it should never have been me contacting them first. Appalling service all round.

When Xoom works, it seems to work great. But if there's ever a problem, forget it! Xoom has nonexistent customer service! I used Xoom for several years to send money to the Philippines, but suddenly without explanation, they cancelled my account!

Paolo the rudest most unprofessional representative I dealt with in 6 Plus decades on earth. Horrible service 1 hour on the phone promises promises never lets the transaction go through and disconnects me with no explanation. Rude and disgraceful. With a million other ways to send money I will never use these horrible people or their disgraceful Representatives again. They should start by firing him.

Xoom sucks over a 10 years with them and they"re giving me crap after deducting from my bank account and still delaying my transfer specially all in emergency situations call customer service and not helping at all supposedly I have to use my debit card instead of my bank account nothing but a joke good bye

Paypal user for over 20 years. Tried to use Xoom, was immediately flagged for "security" reasons and spent more than an hour on the phone with them trying to figure out exactly what they could not verify. They refused to say exactly what it was. But my account is now permanently flagged as some kind of undesirable and all transactions I attempt to make are immediately denied with no recourse. Their so-called customer service is worse than useless. They waste your time, demand personal details that I am sure they sell off to data brokers, and do nothing to resolve any problems. The positive reviews have got to be shills, because I can't believe Xoom is even a real company. I've met Nigerian princes who were less shady. Avoid this garbage fire of a company at all costs.

I have spent the best part of 24 hours trying to transfer a relatively small amount of money from my German bank account to a UK bank account. "It's easy! Log-in with your PayPal account" it says. All well and good until the transaction was cancelled immediately after making it. Endless disconnected phone calls and emails telling me to phone again later, I was told PayPal is separate to Xoom and I needed to sent proof of ID and residence. This I did. Then I got another email saying this wasn't good enough and I needed further proof of residence. This I sent. Then this was refused as my name wasn't an exact match to the shortened version used in my PayPal account. And guess what, you can't edit it. Called customer service and they told me they couldn't transfer me to the relevant department as they were too busy. Called the number myself, explained the situation and they hung up. In the end, I used Wise Money Transfer instead. Whole thing took ten minutes from scratch.

First out of the blue they disabled my payment source it said wrong card type with both options debit and credit and wouldn't let me enter it. Then after two dozen transactions or more they disabled my recipient source it said wrong account number and it clearly was the correct number. Then they say it's an issue with the card issuer when it clearly was not. So I call to have my account deleted and they restricted me from using their service as if I did something wrong. No accountability just the runaround.

Please stay away from this site, they are full of scammers with deceit, if care is not taken, you will lose fortunes to them and they will block you afterwards. I lost so much to these scammers and they thought they could get away with my funds but i took actions on them after i reported my issues, i was able to get back my funds back and brought them to justice.

I initiated a transfer on May 2,5:08 pm. I received an email saying the transaction got canceled on May 2,11:30 pm. I initiated another transfer on May 3,8:45 am, as my previous transfer got canceled. Xoom withdrew $4000 two times and made my account to NSF. I was also charged $35 as an overdraft fee. When I called customer service, they kept on telling me to contact the bank for a refund and were very rude. When I called the bank, they informed me it was a genuine mistake from Xoom, and Xoom had to refund $35. The customer service representatives keep on repeating the same information again and again. They are not even trying to understand the problem. Very frustrated.

I tried my first transfer he was we found it then I tried again they charged my credit card and then I got an email that I was supposed to call to confirm my transfer if 240.00 that was charged on my credit card already
So they want to know why? To who? Why and the reason to send that money to a friend in Brazil. They are awful and this is ridiculous so I had my account all closed the money back to my credit card and spent hours trying to get them on the phone and then the phone call goes to another country, heavy accent you can hear this just young people deciding if you should have the transfer or not. So they canceled my transfer twice for no reason.

They lie about their transactions speed and the. Block your refund. I am cancelling paypal now as they promote zoom. Nobody answers calls! Not in French, English, German or Dutch. Go to pay send

I used this service for more than two years and had no issues until last month. The site would no longer process my transfers. It took forever to get a live person on the phone and then they put me on hold for an hour.
When they returned to call they said they didn't know why my account did not work and wanted to put me on hold again. I asked if they could contact me when the issue is resolved but to date no one has contacted me. I've sent multiple emails to customer service but I get no reply.
I've had to use another service but am puzzled as to why a business would treat customers like this. I could only think that they have more business than they need.
Poor experience

These guys running a scam.

I initiated the transfer for an urgent need, they said money will get transferred in 3 business days and they debited my money from my account. After waiting for 3 days, they have to cancel it due to some bank limit reasons.

I asked them for the money refund immediately so that i could send it via another service and they said it will take another 4 days for refund it back.

So they took my money for 7 days, did nothing for me except causing lot of mental stress.

Please don't trust these guys. This is not the first time I am getting cheated by them..

In order to transfer money from my PayPal account to my bank account I was forced to use Xoom. I followed the instructions and shortly thereafter received a message more info required however xoom did not specify what info. I tried emailing, I get assigned a case number and told someone would follow up but no one follows up. When i attempt to call the number provided the messages says too busy, call back and hangs out. This company is the worst holding My Money hostage and I have no way to retrieve it. Do not use this service or Pay Pal for enabling this.

3 years I used them with minimal issues. It's been 7 days since my employer transferred my paycheck to me thru Xoom. They have a tracking number they don't ever update since day 1. Their customer service is outsourced to India call centers, so they can't help with anything at all and are very rude. No one from Xoom has reached out to my employer or answered his emails. They literally stole my paycheck! DO NOT USE XOOM ANYMORE!

Sorry for 1 star. But it was very inconvenient and hassle. I had been using this service for years and all of my transaction used to be with xoom.com now they have very inconvenient polices that will cancel your transaction lock your account and most of them they will ask you the same detail that you have provided in transaction. I understand they ask the question for security that they have to confirm if those questions are legit. But address of recipient?
E.g. Recipients address - Were you making sure that someone is going to that place and see if the person exist or fake person or probably going to walk in and hand over cash!
Well this is what you experienced when small startup get merged in to giant companies where no respect to quality and common sense but quantity and idiotic practice of law. You are now the last in my list for my money transfer needs