Chris L.

I have spent the best part of 24 hours trying to transfer a relatively small amount of money from my German bank account to a UK bank account. "It's easy! Log-in with your PayPal account" it says. All well and good until the transaction was cancelled immediately after making it. Endless disconnected phone calls and emails telling me to phone again later, I was told PayPal is separate to Xoom and I needed to sent proof of ID and residence. This I did. Then I got another email saying this wasn't good enough and I needed further proof of residence. This I sent. Then this was refused as my name wasn't an exact match to the shortened version used in my PayPal account. And guess what, you can't edit it. Called customer service and they told me they couldn't transfer me to the relevant department as they were too busy. Called the number myself, explained the situation and they hung up. In the end, I used Wise Money Transfer instead. Whole thing took ten minutes from scratch.