Xoom Corporation

Send money thru Xoom from US to India. Got the notification that it is credited in recipient's account. I contacted customer service - It took 45 mins of repeated dials to finally get to hear a human voice at the other end. It seems like they have to check with the backend partner and confirm on the transaction status. Xoom could not give an ETA for the resolution. Service agent was so rude and abruptly disconnected my call stating there is no further update on this transaction.

They informed on their website they guaranty full refund but they did nothing. They just said we can not do anything as the money is transferred.

Completely bad

The cost of transfer between PayPal prepaid and a bank account is extremely high. I opened a bank account today and wanted to transfer 5000 to new account and the fee was 99 dollars. In addition they only let you transfer 2,999 a day at 57 dollar transaction. This is robbery and PayPal should be ashamed!

My family send me money from usa to mx.Its been 5 buisness days and nothing again they got the money same instead but again hold it for ever so they can realize it. My family is trying to cancell now but are giving the run runaround. Its fraustrated. This is the first time I use this service and will be the last... if u guys need fast transfer this is not the place... they will take for ever... they dont transfer saturday or Sunday so now I have to wait till monday...

Thank you Xoom I got the money back and recharge Free before I did a bad review but I was wrong the system was down, I don't have the receipt transaction over the phone

Once a while we have to send money abroad, I have a paypal account and they have this service XOOM I thought I can give it a try. Well big mistake after putting my order we have to go back and fort, send all documents requested, to end up just cancelling my transaction. I had to choose this service just to avoid waste of time and get the fund quickly in the hand of my wife guess what? I went to my Bank it took 20mn. Xoom 3 days and still requesting more proof...

I used Xoom after winning $700 on Draft Kings Sportsbook. I checked my account the next morning and they took out $700 instead of depositing it! When I called customer service, they said they do that to verify the account. So you take out my money to verify the account? What kind of sense does that make? I called my bank to put a stop payment on their withdrawal. I don't trust them and now never will.

I have used XOOM for some time, with good service, but, after my fiancee informed me that the banks XOOM uses to pay the recipient makes the user wait a minimum of 2 hours in line, after the money was supposed to be authorized, I filed a complaint with XOOM. The following day my account was suspended, with the following message.

We write to inform you that, after careful review, we have disabled your Xoom account for violations of the Xoom User Agreement, effective immediately.

This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above.

Nonetheless, if you feel compelled to contact Xoom regarding this decision, you may send an email to us at *******@xoom.com.

Very truly yours,

The Xoom Compliance Team

The agents are not good in English. The phone line super bad and the agents instructs me to ask the question and not consider the phone line issue. They keep transferring from one department to other. I feel Xoom is useless. Don't use them.

If I could give zero star I would
If I could give zero star I would! Transferred money, recipient did not receive but money has still been taken from my account. Called company twice in which I was told company would review and refund money that was over ten days ago and nothing. Very disappointed!

I used them to transfer funds out of my bank account into a Fidelty investment account. They took the money but it never made it into my Fidelity account. They are slow to respond and its all done via email. You have no recourse to get your money back. They state in the email denying the claim and saying they deposited the money and that if I want documentation to click a hot link and submit my request. The link doesn't work. Fidelity provided documentation without me requesting it that the deposit wasn't made. I forwarded it to xoom customer service to no avail. DO NOT USE THEIR SERVICE unless you're prepared to lose your money or hire an attorney.

When Paypal set up this wretched, woe-begotten, poor crappy sister company, they should have warned all its clients that they were the most poorly staffed, the most idiotic and equipped with the worst technology.

I have a payment, just 105€ from my Paypal account to my German bank account.
Can I set up the payment, no I can't.
I try twice and fail getting error messages, which are so unhelpful.
I should be able to pay the whole amount to myself, but... no.

I have to phone Customer Services...based in the USA...and only available Pacific Coast times...and then complete the payment. It takes 30 minutes to wander through the ins and the outs of setting up this wretched payment and then I learn about the payment charge. Does the Assistant know the exact amount of the charge? No of course not.

However I perservere and give over all the required details for my own account.
Payment made, credit in a day, honest.

No, no credit made.
14 days pass.
14 days later email from Xoom, we've stopped the payment because we don't have any details for the target bank account and we need proof of your passport details, nationality, date of birth, sending user address, receiving user address, address of the bank, etc, etc.

You couldn't make it up.

RESOLUTION never use Paypal ever, ever again.

I worked 3 jobs while in the US and when I got back home my debit card was stolen and I didn't have access to my US account. One would think that in sending your own money to yourself would not be much that of a big deal. I have tuition to pay and it has been over a month now and I have not received my money. They tell you to send bank statements yet you have to wait on them to complete an investigation. Fact of the matter is they don't have control over anything. They send your money to a third party and you have to call and call and call but nothing else gets done. So while my university is adding late fees and them giving you the back and forth, let's just say it would have been best if I booked a plane ticket from Jamaica to the US and visit my bank there for them to do a wire transfer. RIDICULOUS COMPANY! DO NOT USE!

Their service is excellent HOWEVER there is one freaking problem and that is they charge your credit card as CASH ADVANCE and not as a normal transaction as they used to in the past. Hence YOU GET HIT WITH CASH ADVANCE FEES AND DAILY INTEREST FROM YOUR CREDIT CARD COMPANY.

In that case, it is better to send money through Western Union or a similar service since they have changed their ways of processing the credit card. I have used several times in the past for money transfer and never did they charge me as cash advance, NOW all of a sudden they change their policies.
NEVER GONNA USE THEM