Xoom CorporationReviews 53

Apparently this company is supposed to need proof of identity before processing transactions. Yet somehow, someone managed to use my old Paypal credentials (I was under the impression that the account was deactivated) to open a fraudulent Xoom account, and process a fraudulent transaction, with a fraudulent debit card opened under my name.

I reset my Palpay credentials and gained control of this Xoom account immediately and have been dealing with this mess since the 3rd of June. I have sent them an official affidavit, and mailed two written requests to resolve this issue and provide confirmation of all this in writing and included proof of ID, officially filed reports, etc with these written requests.

They said that I would not be held responsible for the transaction via email and phone but I have not received an official letter stating so. Also, not only is the Xoom account still open, but the fraudulent transaction is still listed on this account. Worst of all, they refuse to provide the name of the issuing financial institution for this mystery debit card opened under my name so I can file a dispute with them. They claim that I need to have local law enforcement submit a subpoena to them despite the fact that I am not asking for any personal or proprietary information. There is also the fact that according to section 609(e) of the Fair Credit Reporting Act, 15 U.S. C. § 1681g(e), I am entitled to be provided with copies of business records relating to the fraudulent account and transaction no later than 30 days after the receipt of the request and that the law directs them to provide me these documents at no charge, and without requiring a subpoena.

After I pointed out this last fact to them on June 26, I was informed that they would advise one of the members of their fraud team to contact me to assist me further. I have still not heard back from them via phone, email, or postal mail.

Xoom has until July 30th to specifically provide me with the information regarding this mystery debit card and other records and documents connected to this fraudulent transaction. In the meanwhile, I have a mystery checking/debit account with my name floating around out there and the perpetrators are doing who knows what with it. Their handling of the situation so far does not give me a lot of hope...

If anyone else living in the United States is having issues similar to this I advise you to file consumer complaints with your state's Attorney General and the FTC. We consumers need to put pressure on this company to get their act together and not act so glibly about our identities being compromised.

These guys running a scam.

I initiated the transfer for an urgent need, they said money will get transferred in 3 business days and they debited my money from my account. After waiting for 3 days, they have to cancel it due to some bank limit reasons.

I asked them for the money refund immediately so that i could send it via another service and they said it will take another 4 days for refund it back.

So they took my money for 7 days, did nothing for me except causing lot of mental stress.

Please don't trust these guys. This is not the first time I am getting cheated by them..

I earned money from an app on my phone called Ibotta Colorado and I earned enough to transfer it into my checking account. I followed the directions to transfer the money and was sent to Xoom. I proceeded to follow the instructions to get my money transferred and clicked on the transfer button twice (i guess). Next day when I looked in my account they transferred the money I was to received out of my account and back to me. So pretty much I transferred money to myself out of the same account and it was transferred twice. So I had to pay the transaction fee twice for my own money, and I never received my money from Ibotta Colorado even though it is showing transferrred on the Ibotta app. I tried to call and was told I needed to email them, which they do not have an email address. So I sent a message on their website and was given the run around. They did not answer my questions, but just gave me basic remarks like "you can look on our website for the transactions fees we charge, and we show you sent two payments (to myself)". HORRIBLE CUSTOMER SERVICE! I will never use this company again, I rather use Western Union. At least I wont be getting cheated out of money.

We have had an account with Xoom for multiple years. During this time of COVID, we had a friend reach out and they are in dire need of financial assistance. We tried to transfer money to them for the first time in Bangkok and we thought we had it all worked out. A few hours later, XOOM reached out by email address and said the account had been locked for verification and we could only call to resolve the issue. Well, they were closed until today, May 26,2020, and after verifying my wife's information, the customer service person, while courteous, could not explain why, but just stated that the account had already gone through a nebulous verification process and they closed the account, arbitrarily, after we had been using this account for years. Talk about a scandalous and disreputable company. Use another service, but this one is no longer for us. We ADVISE AGAINST EVER USING XOOM! They ought to be ASHAMED OF THEMSELVES!

Once a while we have to send money abroad, I have a paypal account and they have this service XOOM I thought I can give it a try. Well big mistake after putting my order we have to go back and fort, send all documents requested, to end up just cancelling my transaction. I had to choose this service just to avoid waste of time and get the fund quickly in the hand of my wife guess what? I went to my Bank it took 20mn. Xoom 3 days and still requesting more proof...

Sorry for 1 star. But it was very inconvenient and hassle. I had been using this service for years and all of my transaction used to be with xoom.com now they have very inconvenient polices that will cancel your transaction lock your account and most of them they will ask you the same detail that you have provided in transaction. I understand they ask the question for security that they have to confirm if those questions are legit. But address of recipient?
E.g. Recipients address - Were you making sure that someone is going to that place and see if the person exist or fake person or probably going to walk in and hand over cash!
Well this is what you experienced when small startup get merged in to giant companies where no respect to quality and common sense but quantity and idiotic practice of law. You are now the last in my list for my money transfer needs

Xoom was recommended to my friend Bill as a quick and easy way to transfer emergency funds to relatives in a different country. Since Bill has a little less experience with computer stuff than I do, he asked me to help him get the transfer set up. After talking with a service rep by phone, Bill put together an email with the information requested, including some scanned images of various documents, like his personal ID card, and sent it to Xoom. The following day, Xoom replied with a "Got it; you're good to go!" email, and Bill submitted his transfer request.

Then the fun began. Another Xoom email, a day later, indicated that the transaction had been cancelled because "the required documentation was not received in time." This led to some increasingly irate telephone discussions between Bill and various Xoom service reps until a "manager" was brought to the phone: the manager explained that the document in question was the I.D. of the RECIPIENT of the cash Suppressing the urge to yell "Well, WHY DIDN'T YOU TELL ME THIS BEFORE?," he agreed to get THAT document as well. He then told me that a close friend of his had been using XOOM for more than a year to transfer money to relatives in that same country, and had never been asked to provide the recipient's ID.

At this point, it occurred to me to look up some reviews of Xoom on SiteJabber and other websites: most of the customer reviews that I looked at were quite negative, and focused on the point that "service is terrible, and these people don't seem to know what they are doing."

One might expect that a company in the money-transfer business would develop standard procedures for sender and recipient, for each country in their network. One might also expect that they would also offer a checklist of the information and documentation required (from both sender and recipient), by country, AT THEIR WEBSITE, rather than providing this information on-the-fly, by phone.

Bill has decided to do his money transfers via Western Union.

I have used XOOM for some time, with good service, but, after my fiancee informed me that the banks XOOM uses to pay the recipient makes the user wait a minimum of 2 hours in line, after the money was supposed to be authorized, I filed a complaint with XOOM. The following day my account was suspended, with the following message.

We write to inform you that, after careful review, we have disabled your Xoom account for violations of the Xoom User Agreement, effective immediately.

This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above.

Nonetheless, if you feel compelled to contact Xoom regarding this decision, you may send an email to us at *******@xoom.com.

Very truly yours,

The Xoom Compliance Team