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majid b.

1 Level 1 Contributor
  • 3 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Computers & Technology, Finance, Business

Member since December 2017

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3 Reviews by majid

DroneX Pro
I purchase a drone from this company on The 6 May and today is the 23 May and I have no idea what s the status of my order .They sent me an email for "tracking" and it's all in chinese.there is no way to understand,from a company how do business world wide they have to do better.DO NOR DO BUSINESS WITH THIS COMPANY IF YOU ARE IN THE UNITED STATES.
Once a while we have to send money abroad , I have a paypal account and they have this service XOOM I thought I can give it a try.Well big mistake after putting my order we have to go back and fort, send all documents requested, to end up just cancelling my transaction.I had to choose this service just to avoid waste of time and get the fund quickly in the hand of my wife guess what? I went to my Bank it took 20mn.Xoom 3 days and still requesting more proof ...
I order from this company and there was a problem of logistic the way they handled to solve this was outstanding and professional.I feel sorry for what happen and I will definitely shop again with them.
I had stopped doing business with them.
Lily L. – Gearbest Rep
Dear majid ,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link for details.
Gearbest's FAQ :
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Best regards,

Gearbest Customer Service Center

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