website thubmnail of Xenon Pro

Xenon ProReviews 6,191

3.7

From the business

XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.


+88
How would you rate Xenon Pro?
grey star
grey star
grey star
grey star
grey star

Xenon Pro Reviews Summary

Xenon Pro has a rating of 3.7 stars from 6,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Xenon Pro most frequently mention and high beams. Xenon Pro ranks 12th among Auto Accessories sites.

shipping
72

Instant Feedback

25,720 reviews
Mazda C.
1 review
0 helpful votes
Follow Mazda C.
Unfollow Mazda C.
Send Message
Share Review
Report Review

Was not that easy to install on the Mazda 5
February 13, 2019

Was not that easy to install on the Mazda 5. Plugging in was easy but installing the factory rubber boot over the bulb and plastic backing and installing the factory retaining clip was very difficult because the width of the cooling fan housing did not allow the rubber boot to slide back to give clearance to secure the retaining clip. Not as bright as I thought it would be. Recommend getting the highest wattage if installing on this Mazda 5 model.

Date of experience: February 13, 2019
Aldin C.
1 review
0 helpful votes
Follow Aldin C.
Unfollow Aldin C.
Send Message
Share Review
Report Review

Maybe you guys could put a cad price too
February 12, 2019

Maybe you guys could put a cad price too. Cause you dont know who or where your costumer is coming. The product is good its already on my car but the delivery is more then 2 business days. Just to find out that there is something wrong with my delivery address. If tha so why i haven't been inform or recieve and calls or email so matter can be resolve. More communication to costumers is better.

Date of experience: February 12, 2019
Eric G.
12 reviews
0 helpful votes
Follow Eric G.
Unfollow Eric G.
Send Message
Share Review
Report Review

Chat was very helpful for determining what accessories I need for my order.

Delivery took double the time advertised.

I ordered the 6K LED bulbs advertised for 9000 lumens with 45W. Light output looks much lower than the 9000 lumens advertised.

Lifetime warranty is great but have to pay +$20 shipping cost on my end to ship parts back to Canada since I'm located in the US.

Date of experience: February 12, 2019
Louisiana
1 review
3 helpful votes
Follow Pete E.
Unfollow Pete E.
Send Message
Share Review
Report Review

Terrible company and customer support. You cannot speak with a person - only on line chats. Lights require an adapter to install properly - and the company blames customer for not knowing (you are required to check fitment before ordering per their website) and one is not included with the kit (yet advertised as plug-n-play), nor do they sell the adapter. Require you send return product via FedEx on top of the 20% restocking charge.

Date of experience: February 12, 2019
Pete E.
1 review
0 helpful votes
Follow Pete E.
Unfollow Pete E.
Send Message
Share Review
Report Review

I was initially browsing their site for some LED headlights which offered a 50% discount. I received several pop-ups for an additional 5%, then 10% off. I did not end up purchasing that day.
I returned to the site looking to purchase at a later date. I inquired with the on-line chat customer service people about an additional 5 or 10% off. They asked how many i was buying (1) and the response was LOL. Really - LOL to a potential customer?!
I did end up purchasing with the additional 10% discount at a later date.
When the bulbs arrived there was an adapter that was needed for the bulb to fit properly. I tried to call and was referred to the online customer support and they said i should have checked for fitment before ordering and that they did not sell the adapter. It would be great to be able to speak with a knowledgeable person who may have been able to alert me to the potential need for an adapter. They were very dismissive and would not in any way waive or reduce their 20% restocking fee. To add insult to the matter, they require parts are returned via FedEx ONLY (probably because the return address is in Canada).
I will not purchase from them again and will definitely not recommend others to purchase from them.

Date of experience: February 12, 2019
joe v.
1 review
0 helpful votes
Follow joe v.
Unfollow joe v.
Send Message
Share Review
Report Review

Price was good and support was great
February 11, 2019

Price was good and support was great. I enjoy my bulbs and they work amazing and install was a breeze

Date of experience: February 11, 2019
Dwight H.
1 review
0 helpful votes
Follow Dwight H.
Unfollow Dwight H.
Send Message
Share Review
Report Review

Great lights my 3th set
February 11, 2019

Great lights my 3th set

Date of experience: February 11, 2019
Devin I.
2 reviews
0 helpful votes
Follow Devin I.
Unfollow Devin I.
Send Message
Share Review
Report Review

Easy to order but not fully satisfied with my lights as these led daylights don't work with my model of vehicle. Wish it would've had a note on the site

Date of experience: February 11, 2019
James L.
2 reviews
0 helpful votes
Follow James L.
Unfollow James L.
Send Message
Share Review
Report Review

Thanks for the great experience
February 11, 2019

Thanks for the great experience. Can't wait to install my new headlights.

Date of experience: February 11, 2019
George O.
18 reviews
0 helpful votes
Follow George O.
Unfollow George O.
Send Message
Share Review
Report Review

I am assuming I will not be charged in American currency.

Date of experience: February 11, 2019
Shane D.
1 review
0 helpful votes
Follow Shane D.
Unfollow Shane D.
Send Message
Share Review
Report Review

Not what I expected
February 10, 2019

Not what I expected. The web page says pull the old lights out and put the new lights in. I had to customize the light housing just to get them to fit. I don't think I will buy from this company in the future

Date of experience: February 10, 2019
Daniel H.
2 reviews
0 helpful votes
Follow Daniel H.
Unfollow Daniel H.
Send Message
Share Review
Report Review

Very easy to find what I needed
February 10, 2019

Very easy to find what I needed.
I chose the one day shipping and received the product in two days. Was a waste of money to pick the one day shipping.

Date of experience: February 10, 2019
Odin W.
1 review
0 helpful votes
Follow Odin W.
Unfollow Odin W.
Send Message
Share Review
Report Review

The order and shipping process was fast and easy
February 9, 2019

The order and shipping process was fast and easy. I was pretty disappointed in the LED headlights. There wasn't much difference in the halogen bulbs I already had and the new LED I ordered except that the LED were really expensive. Not happy at all with the product.

Date of experience: February 9, 2019
Jim E.
1 review
0 helpful votes
Follow Jim E.
Unfollow Jim E.
Send Message
Share Review
Report Review

Site is very easy to navigate
February 9, 2019

Site is very easy to navigate. Prices are great. I received my order very quickly. Unfortunately, I haven't had a chance yet to install the kit.

Date of experience: February 9, 2019
Victor l.
1 review
0 helpful votes
Follow Victor l.
Unfollow Victor l.
Send Message
Share Review
Report Review

The connection between the light bulb and the valaster it wasn't wha I was expecting!

Date of experience: February 8, 2019
Arizona
1 review
2 helpful votes
Follow Rick D.
Unfollow Rick D.
Send Message
Share Review
Report Review

Don't buy anything from this company, my bulbs didn't fit my car so I got a return saying full refund and shipping cost to return them when they got them back they will not return my costs to return them after they at old me to put receipt in box with the return will never buy anything from this company again and can't believe they have not shut them down they lie to you and then there is no phone to talk with them on online

Date of experience: February 8, 2019
Arkansas
1 review
16 helpful votes
Follow Zack F.
Unfollow Zack F.
Send Message
Share Review
Report Review

Rant: I wanted a pair of brighter headlights for my Impala, so I looked to the Internet for an LED solution. I came across Xenon Pro, and they looked like a good solution for brighter driving lights. A few days later, upon receiving the wrong lights, I contacted Xenon Pro to get the right ones ordered and there was no issue. They promised a waived restocking fee (20%) of the original lights in exchange for ordering a new set. I ordered the new set, Installed them and they suck to say the least. My original halogen bulbs were twice as bright my original halogen bulbs were twice as bright in the useable area needed for driving. I didn't receive the returning email for the first set of lights, so I contacted Xenon Pro to get a return going for the first set and the second set of lights. I was told that because I was returning two sets of lights I would have to pay two restocking fees, and pay shipping to send them both back. "Dale P" from their technical support, was more "matter-of-fact" than helpful. So now I am paying $75, consisting of the shipping of the two sets of lights back and the 20% of each set of light's, for restocking fees. I will say that I will 100% not be buying another item from them and I will warn anyone I come across about this company about their poor product and terrible return policy. Another company I'd warn against is "welder nation" their return policy is pretty rough too, along with their sky high prices. You're better off just keeping the merchandise because their restocking fees AND you have to pay the return shipping.

Date of experience: February 8, 2019
Cody D.
1 review
0 helpful votes
Follow Cody D.
Unfollow Cody D.
Send Message
Share Review
Report Review

Bought some 8000k lights for my wife a few years ago and one finally just went out. Great product we're switching to the 6000k now to give them a shot.

Date of experience: February 7, 2019
Yuvier R.
1 review
0 helpful votes
Follow Yuvier R.
Unfollow Yuvier R.
Send Message
Share Review
Report Review

I get the light before is it awesome and the costumer service is pretty nice and the shipping is was too fast

Date of experience: February 7, 2019
Ramon R.
1 review
0 helpful votes
Follow Ramon R.
Unfollow Ramon R.
Send Message
Share Review
Report Review

Great products and easy checkouts
February 7, 2019

Great products and easy checkouts

Date of experience: February 7, 2019