Fandango at Home (formerly VUDU)

I've had the VUDU service for years. I stuck with them through the various Fandango rebrands and I have a decent collection of movies. Here's the rub. I have kids. Little kids. It's been a problem in recent years of them figuring out how to buy a movie on the TV through the app. Sometimes I let it go – if it was something we'd end up getting anyhow. Other times I've had to call and request a refund. I've set numerous pins. Pins I have to set up over and over again because they get wiped with every silent app update. Once the pin is gone, without my knowledge, my son who is autistic starts buying movies again. It's a problem. It's a problem that would go away if the pin was assigned to the ACCOUNT rather than the DEVICE. This has been an argument I've had with the company since I've started using it. The time before today when I called, it was highly recommended that I remove the payment information. I tried to do so – to no avail. I tried in the app on my phone, on the TV and on my desktop computer. I have a busy life and I didn't get around to calling to have them manually remove my payment information. So, even though we'd immediately established a pin right away it didn't matter because the app updated on the TV. There are no notifications about this update, it just does it. The app will not function on the TV without being kept up to date. The update wiped my PIN. I was unaware the app updated. This morning my seven-year-old autistic son purchased two movies and rented another. He RENTED a movie (Shrek) I already OWN through the app. How? I have no idea. I called – they escalated my request but will not refund because I have too many "refund requests" already. I received my response the same day that they regret to inform me that they will not be refunding the purchases. Hence the purpose of this rant. IF the app can save the payment information to the account for ALL DEVICES it should be able to do so with a security pin for all devices as well. I fail to see how this is an unreasonable ask. A pin applied to the account for any purchases (that is optional for those who don't want or require a pin) just makes sense. Not only does it protect customers from accident purchases but it would protect them from fraudulent purchases as well. A hacker may have one piece of information and not both. I feel that this is an intentional flaw in order to create more fraud and more accidental purchases through their app to make more money. If you need a streaming service for movies I recommend staying away from Vudu/Fandango At Home. Try another service. There are many and this one is specifically set up to keep your information insecure. They even had a lawsuit about it.

No support, No two factor authentication when paying for a purchase with PayPal, Mediocre streaming bandwidth, 4K digital codes from physical movies do not always redeem in 4K and support hardly ever reply and when they do, they don't fix!

Absolutely horrible! MoviesAnywhere are so much better in everything.

My account got hacked and someone rented a movie using my PayPal account. Every other online merchant, when you use PayPal, makes you log into your PayPal account for every purchase, which is good security. Nope, not them. After you attach your account, anyone can use it at any time, apparently. Also, HUGE security problem: There is no way to remove your PayPal account yourself from your account. I changed my password and emailed them immediately and asked them to refund me for the fraudulent rental and immediately remove my PayPal from my account. They didn't respond for over a week, and then said they can't refund my money if the video is already watched. I reminded them that I didn't rent it, my account was hacked. Then, highly implying the hack was either internal or they have *terrible* security, a few days after I changed my password, there were two more charges on my account, because they still hadn't removed my PayPal as requested. I emailed them again saying they needed to remove the new charges because it's clearly not my fault that they hadn't removed my PayPal, and asking again for it to be immediately removed. Over a week later they responded, saying pretty much exactly the same thing, but at least they removed my PayPal from my account. They still have not refunded my money, and keep telling me I need to provide like 10 pieces of personal information (so they can sell it to whomever) in order to refund my money. This is clearly ridiculous, as they do not need all that information to refund my money. I even said a credit would be fine, but they won't even do that. Worst customer "service" that I've seen in quite a while, and their security is garbage. If I didn't already have a dozen or so purchased movies on there, I would just cancel my account directly. DO NOT give them any credit card or PayPal information. Do not trust them with anything. If you haven't purchased anything from them, do not use them at all, ever.

Movies disappear that you buy randomly. Idk if its since they sold to fandango. But you might just be wasting money. Severally i have bought disappeared and the amount paid for some movies seems to have increased.

I didn't have any issues when it was Vudu. For months I haven't been able to log in to my account, every time I tried to reset password it would either not send me a link or it said the link was expired. I contacted customer support through email and phone to no resolve. I sent a message asking for assistance AGAIN and I got an email that they deleted my account!? I sent another message asking for a refund or another account with the same stuff I bought but I have no hopes of getting either. This is why for years I used physical media and now that's what I'm going back to. So frustrating!

Login server has major issues, and tech support fails to respond to numerous requests for assistance. Call support line and they will put in an hour-long queue … and then disconnect you before you can speak with anyone.
Same thing happens when using their online real-time support system.
Email requests are ignored. It's as though they get a perverse pleasure from screwing with their customers.

My account got hacked on Jan 3rd and someone used my account to rent a movie. I immediately changed my password and attempted to remove my payment method (PayPal). Not only do they not offer 2-factor authentication to log in, but they don't even ask for a PayPal login/password when charging the account, like nearly every other website who uses PayPal does, so anyone who can hack my account can use my PayPal to rent movies. I reported the incident immediately and asked them to remove my PayPal account from my payment methods. It's now Jan 27th, and after multiple requests, they still have done absolutely nothing and I now have two more fraudulent movie charges on my account. I have submitted the information requested (information they've had since first contact) multiple times, but they still refuse to act on this in any way. Even after changing my password to something much more complicated, the hackers are still using my account, which implies that it's either an inside job, or they have a pretty serious security flaw somewhere. I recommend nobody use them, or if you must, get them to remove your payment method ASAP and demand that they make it possible for users to delete their payment methods themselves, as I have done.

I've bought a lot of series from VUDU. I love to add my all time favorite series and movies to my permanent digital collect. I purchased the complete series bundle of Walker Texas Ranger for nostalgia reasons. It's corrupted. The video stays playing but huge pockets of sound are replaced with LOUD STATIC. This is over multiple devices. It happens in the exact same second of the episode on my phone, iPad, computer or tv. VUDU asked me all sorts of questions about my home video setup…then ghosted me. I've tried contacting customer service but they keep giving new issue #'s. I argue to attach my original issue # and they promptly hang up or end the chat. This company is shady and corrupt as the digital files that they sell.

My vudu has been requiring me to authenticate my membership multiple times a week, for no apparent reason. Vudu corporate seems unwilling to take any action and seems multiple people are having the same issue. I would avoid signing up with them at this time.

Signed up, bought like 6 movies to watch while on the plane as traveling is a part of life. Downloaded the movie, got on the plane and airborne and the movie stopped. Upon landing, called Vudu asking about the movies I Bought, not rented. Like $130. Was told that a connection with the server must be in place to watch said purchased movies. Well, $#*! on my whistle. I thought buying the movie was like buying a DVD, taking it home and watch it wherever/whenever. Explained to him that therefore they are lying and stealing as purchased movies are not "purchased" but merely rented at a highly inflated mislead cost. So, told him to delete my account and I hope he can find a better employer that has more honor than Vudu.

In recent weeks, I have tried numerous times to buy a movie or show. The payment method is just fine. However, within half a second of getting a purchase confirmation, I get a purchase error. My transaction is canceled every time. I tried to reach out Customer Support and got the same answers that were found on the internet. Nothing and no one has been helpful. It's a system error on their part, and yet, nothing is being done to resolve this issue. Their Virtual Assistant is a joke too. I was second in line and got pushed to 4th in line. And waited for over an hour to reach someone.

I ve purchased an older movie, Aliens for 5. Noticed that there is Aliens Special Edition for $5, a few lines down. Contacted Vudu's customer service and waited over an hour. Told them what happened and the clown said was we dont offer exchanges. It is litterally the same movie and the same promo pricing. I am not asking to switch to another movie nor was I asking for my money back. I ll think twice about giving my money to that company in the future. Might as well buy the 4k movies with digital codes. Vudu dont give a rats $#*! about their customers.

The app sid I can't download an episode because I am outside the US (I am not!). I logged out and tried to log in again, but it wouldn't accept my password (I remain logged in on my Roku TV, but can't log in on my ipad). I contacted support to ask for my user ID to be changed to my current e-mail address, so I could use the reset password e-mail. Support mad the change and received the e-mail but, despite 3 attempts, I cannot log in successfully. An hour on the phone with support and I still can't log in. I made screen prints of an entire attempt at changing my password and logging in, but the Fandango support site has no place for me to attach them. I spent mamy hundreds of dollars buying 338 movies and 5 complete TV series and now I can't watch them on my Ipad.

I bought an older movie that had bad language in it. This movie was only $5, but all the bad language was bleeped out and ruined the movie. The bad language starts about 15 minutes into the film so therefore I was not eligible for a refund. Very disappointed with this rule since I don't control how the movie was written or
Produced.

Downloaded the app to watch a movie for free. Had to create a new account because it said I already had a Fandango account but couldn't get it to work. I understood there are ads. BUT the ads don't play unless you touch the play button. So 30 minutes in there are 5 consecutive ads but each one doesn't play unless you are there to touch the play button, otherwise it just pauses until you do. This means you can't walk away or do something else while the ads are running. Very irritating, just deleted the app. No thanks Fandango. Oh, and couldn't find a way to delete the account and their junk emails have no unsubscribe link. No thanks and goodbye Fandango.

Vudu has the worst picture quality of all streaming services. There customer service is by far the worst waited for 30 minutes for them to say they will send me a message with a number to help fix the problem. I definitely would recommend resetting your device and changing your password every month there is many problems with their service movies will shut down and lose sound. Also if you collect movies take a screenshot of your movies every week because they like to remove movies that you bought from your collection I can keep going but there are many better services like Amazon iTunes and even movies anywhere that are way better in prices and picture quality

Our account is still not working. We can no longer watch the movies we purchased. It's been almost 2 weeks since this ticket was first made. It should not take this long to correct the problem. I demand to speak with someone in charge who can fix the problem today without any further delays or excuses. Prior to this, we had been customers for 8 years, it's repulsive we are not able to view movies and TV shows that we paid for.

This is the worst customer service ever. Where is the supervisor?