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I will say, the company and its owner worked hard to resolve the issues. I received an expedited replacement for the item that was stuck in transit limbo, and the quality was of course what I have come to expect from iTailor. I will continue to use the site for my suiting needs; here's to hoping this was an isolated issue.
Products used:
Suit vest
I have used iTailor almost exclusively for years, but this latest experience has turned me off completely. Ordered a vest in January; I had moved in September and even though I changed the address (stupidly, you can't do this yourself you have to open a help ticket with them) the item was sent to the old address. It was then returned to the shipping facility in Michigan, where is still sits TO THIS DAY. Almost 6 months, and customer service has done nothing to get it re-routed, or replace the item, or even RESPOND to me beyond canned emails that seem to be designed to exacerbate the situation on their lack of helpfulness. Seriously looking for an alternative clothing company.
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Update Oct: Dear Sir, Truly hope you are happy with our service, thank you.
Update: Hope you are doing well sir, And hope you got your news shirts ordered in September. Thank you, At your service sir.
Updated: Dear Sir, I hope you received your vest sir. I truly hope you are happy sir. Thank you sir, we remain at your service
Dear Sir, My name is Bob Co-Owner of iTailor. I am very sorry to hear about your experience. We are a good and honest family run business, we will do everything possible to make you happy sir. I have email you with a great solutions and truly hope you will be happy sir, Feel free to respond to my email or call me at 5109315801, Look forward to make you happy sir. Thanks Bob