iTailor

I used tailor many times over the years The last two shirts were really bad I will not use them again

There suits are made out of garbage materiale the measurements look like they were made not to fit (sadly i am not joking) realy do not buy just because its cheap or because they have a cool website you might as well take a garbage bag and add lapels... ITS NOT EVEN A SUIT its a garbage bag TRUST ME

Best customer service, great quality and value for money
Congratulations to Mr Bob, he displayed excellent customer service and did his very best to alter my suits and shirts... now they fit perfectly.
Itailor made such an effort to correct a sizing mistake (my measurement mistake) that have my loyalty as a customer.
The shirts' fabric feel really nice, the jeans are super comfortable.
I can't wait to order again

This is my second time dealing with Itailor.com, first was ok but second time, this time, I ordered 5 shirts and 7 suits. They are 3 sizes too big for me. I've contacted them and they requested photos, I sent them photos, they said they would work out the issue. Its been almost 7 month, I have oversize clothes I cannot wear and no sign of anyone in this company that seems to care. Almost $2300.00 later, im stuck. Don't make the same mistakes i made. Buy local where you can return the items if the fit is not correct.
NEVER AGAIN!

I will say, the company and its owner worked hard to resolve the issues. I received an expedited replacement for the item that was stuck in transit limbo, and the quality was of course what I have come to expect from iTailor. I will continue to use the site for my suiting needs; here's to hoping this was an isolated issue.

Fixed the fit and sent me new shirt fast perfect fit will keep buying. Now that I know what I'm doing Thank You

Following previous review the owner got in touch and ultimately gave me a refund on the items that did not work out. They once again proposed to make the suit again but as I had no confidence in this a refund was done. Great that they honoured their regard for customer satisfaction but unfortunately it takes a honest but bad review to get them to this stage.

Estoy muy satisfecho con los zapatos a medida comprados a iTailor, han superado mis expectativas. Además he de destacar que su servicio de atención al cliente postventa es extraordinario, tanto en la velocidad de la respuesta como en solucionar cualquier contratiempo.
¡ Recomiendo sin ninguna duda iTailor!

Itailor is a great company they work well and very quick to respond and customize your needs! I recommend them!

UPDATE 6-20-18

After posting the below review, I received both phone and email communications from Bob, the co-owner of the company. My Paypal payment was refunded in full, and Bob also offered to make up an entirely new suit, free of charge, as a show of goodwill. (It's unfortunate that it took my posting a poor review to get a response, but I can say fairly certainly that the owners really care about the image of the company, and in that interest, they will fix any problems that arise in ordering from them.)

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(prior review 6-19-18)

I ordered an iTailor suit for my upcoming wedding in hopes of having the same experience as so many others on these various review sites. I should have listened to my instincts: if it sounds too good to be true, it probably is.

I received my suit fairly promptly, and it was unacceptable right out of the box. As iTailor notes (DEEP into their terms & conditions), they add ~5 inches (!) to your jacket measurements so that you can just get it altered to fit (I'm a 41 chest and ordered as such--see the photos below). I wrote them to ask how to get my 80-euro alteration credit (and the swatch that I was promised would come with my order)--no reply.

Worse, the suit is nowhere near the color shown on the website. They will probably say it's a monitor issue, but it really is different enough to be a completely different product, and not what I ordered. (Photos below.)

After enough frustration and no reply, I wrote to ask for a refund. I got a response within 48 hours (hooray!) that they would be back to me within 24-48 hours (also hooray!) with a "fair and amicable solution".

After a week, I had not heard from them, and wrote again asking when I would hear. I still have not.

So in the end: I have a suit that is the wrong color, fitted in the jacket for someone twice my size, with shoulderpads (like, what?), and no alteration credit to get it fixed to, oh, I don't know, the measurements I ordered it in? And no word from this supposedly friendly company.

Don't waste your money.

The fabrics and construction of the garments I ordered were of impeccable quality. That is indisputable. However, if you are athletic, muscular or have any unconventional dimension then I highly suggest not going with this vendor or the other large supposedly custom online tailor. I had to constantly repeat my exact measurements, but they were not adhered to. After stating difficulties with the first garment, they were kind enough to reconstruct it. The second garment still has some of the same difficulties as the first. Now, he has refused to even respond to my follow-up emails. If you can buy off the rack and your dimensions are pretty standard, then you can get a very well made garment here for an affordable price no doubt. If you really need something custom because your dimensions are slightly off the norm, which is why I came to this site in the first damn place, I'd advise you to just pony up and get a local tailor because for some reason "truly custom" must have different meanings to different people.
Best of luck to you all.

My shirts arrived safe & well.
They match 100% of what I expected.
Very good quality of theTextile
Great job
I'll be back
Thierry (Niel, Belgium)

Shortly after posting my review, I got a call from Bob, the owner. He immediately had them redo my shirts and sent them to me. I just received them and they look great.

After the quality of service I got from Bob, and the quick resolution to the issue, I'd probably be ordering from them again

I ordered myself a nice great 3 piece for the wedding of a friend. The jacket and the vest were a perfect fit, while the pants were to tight. I contactet the CEO Bob Chawla and within a week he sent me a perfect fitting pant.

I will order again.
Great products and great service!

They are very accommodating, I wanted big lapels, and they were able to deliver. They also said they can do double breated waistcoats and suspender buttons along request, I thinky he should add these options to began with, and while I would also like the option to go full canvas with the jacket, they are a great store.

Update - As soon as I posted the below review, iTailor got in touch with me and offered to replace the shirt that did not fit free of charge and even to refund the $79.00 in addition. That is great customer service! I looked up their terms and conditions before posting my original review which are: "-Every product is 100% individually tailor-made and handmade according to the customer's preferences. Hence, we DO NOT accept returns for any reason except production error." There is nothing that I could find anywhere on their site before posting my review that made me think that I had any leverage, and so I thought I was just stuck with the too small shirt. Wow I have rarely been so happy to be wrong.

Luckily I started with just one shirt, because although I thought I followed the measurement directions to a T, my shirt overall is too snug and too short, So, I guess I'll look on the bright side and be glad I'm only out $79.00. Because it is custom made, there are no returns, and because it is too small vs too big, I can't even send it back to have it altered (not sure I would bother anyway). The material and workmanship look perfectly fine. I got exactly what I ordered as far as colors and the rest of the choices, but it doesn't fit. So lesson learned, I won't order custom (non-returnable) clothing on line again where perfect measurements are critical to success.

This suit is easily the best suit I own. My groomsmen and I were constantly complimented on our suits.

I purchased a Tuxedo for my wedding from iTailor. It arrived several months ago and was fantastic. The material and construction quality were great, the measurements were exactly what they gave them it fit perfectly. I was really happy. What I failed to notice was that I made a mistake on my vest and submitted to them a vest length equal to the jacket length. With only about 2 weeks until the wedding I reached out and asked if there was any way they could get me a new vest in time. Their co-owner, Bob, responded promptly, assured me they would make a new vest, ensure it arrived in time, and that they would do it at reduced cost. I was blown away. They held all the cards here, I needed that vest and I was willing to pay extra to get it on time. Instead of taking advantage of the situation and offering to deliver my needs, but at a premium, they proactively offered to make it happen for less. This is a company that does excellent work AND cares about the people it serves. Thank you iTailor.

I ordered a 44R navy suit. Ups said it was delivered but I never got it. They open an investigation and never heard from them. Fortunately, Itailor contacted me and sent me a second suit, free of charge, this time through DHL and I got it yesterday. I'm very pleased with the suit, excellent fit.

Sent the wrong size and from what other reviews say this is going to be a pain to fix, I triple-checked to make sure I entered all the information correctly and I did, this was their fault and it doesn't help all I ordered was a simple pair of pants! Mixed with the slow shipping times, I recommend not to buy from these guys...

Update: they said it was my fault but I shouldn't worry because they would give me a 50% discount... I will Email the Co-Owner, Bob, directly hopefully that will help, will update

Update Two: they agreed to send the correct measurements for free after I Emailed the Co-Owner so I will update to three stars.

Update Three: back down to one star. They asked me to delete my negative review when they sent the "fixed" pants, I said yes, BUT, they sent the wrong size again Good Grief.

Update Four: They sent a new pair of pants without me having to ask and said they would issue a full refund, I'll update once the new pants arrive

Update Five: they sent the correct measurements and the pants are what I wanted from the start, they are very comfortable and look nice. All's well that ends well.

I love the shirts have been getting them for over 10 years can't complement them enough if there is anything not quite right contact them direct and they bend over backwards to help you in any way, the quality of the materials and construction is se ond to none. Thank you for being there.

Needed some jeans with a slight flare and a 35" leg - couldn't get what I wanted in the right style until I found iTailor, who did them for me exactly as I wanted. Given the chance to design my own jeans I went for very basic and they look really smart. But the best thing is the fit, which is the best ever for any jeans I've had before due to me being able to provide exact measurements and iTailor making the jeans to these measurements.

I ordered the wrong style - straight leg by mistake - but I emailed and they changed it for me. Can't complain at all about the service, nor anything else.

I have just received my second order from itailor both were brilliant quality at a great price and both were delivered in less than six weeks to the uk. I am already planning my next order and would gladly recommend this service to my best friend...