iTailor

Newest update:
Received suit and it fits much better than the first and is better material, looks like what I originally thought for this suit. Thank you so much for all your help.
This is an update on the suit buying experience, the co-owner contacted me and said the would resize and try again free of charge and get a suit to me ASAP, have bumped up my review to 3 stars until I receive said suit as promised. But he did apologize and was very mindful of keeping the customer happy, once I receive the new suit I will update this post.
Past review:
Ordered a lower end suit from this company for a wedding, thought that it would be nice to have a custom fit suit for once, no thank you. What I received, I would have been better off to get some hand me downs from the goodwill. I measured myself the way described in the instructions, got my suit in and tried it on, not even close. The waist was the closest thing to my size and was still a size to big. The pants were too short and you couldn't walk without the backside being very uncomfortable. I ordered a standard pant leg, I guess standard is now very, very oversized. I normally can't get my legs in slim but slims would probably fit much better. The jacket had some of the same issues. Emailed the company and they wanted pictures to prove what I said, so I put suit on and sent in pictures. Now we want 47 more pictures with measurements and also sized with another suit I wear. Okay, I started sending in an email and just said forget it it wasn't worth the time for nothing. Their response, well it isn't a production issue so we will give you 50% off you next suit and try again... ha no I think not. My tailor said there was no way this suit was made to my specs. But it's fine, I have heard good things about their shirts and pants but I don't think I will risk it.

After 9 months I have finally decided to give up. Money down the drain...

I bought a suit, which was delivered, but the measurements were wrong and the suit had a really weird shape. After a lot of negotiations they finally decided that they are willing to re-make the jacket - that took 1.5 month of negotiating.

I sent them all my measurements again, in fact they asked me to send them the exact measurements of the jacket itself, which I did. Then I did not hear anything for another 2.5 months, but after several reminders I got this:

"Thank you for your kind patience. Your remake jacket is now in it's final stages of production. We are extremely sorry for the delay as it required a final alteration due to a mistake in our factory. However, please be assured that it will be dispatched from our factory within the next 7 days." Another 2 months passed, during which I sent several reminders that were never replied. Finally I received:

"We are writing in reference to your ordered jacket. Due to an apparent production error, your product did not pass our quality control department and required a remake. Unfortunately, the fabric that you have initially selected has been out of stock and we tried our best to find the replacement fabric but weren't able to. Due to this serious oversight, if you allow us another chance, we would like to offer you with a complete 1 Free suit voucher."

Fine! Let's do that and finally get this over with. The message did not include any voucher, or procedure how to order the free suit, so I asked them. Until today (2 months later) they never replied even after several reminders, including the use of an alternative e-mail address and the webform (to be sure they received my message). I also checked my online account at iTailor to make sure that hadn't dropped a gift card in there without telling me, but that was also not the case.

2 weeks ago I've informed them that I had finally ran out of patience and that I expected them to reimburse the full amount for the suit. Guess what? No money, no reply...

My advice: don't even open their webpage!

Estoy muy satisfecho con los zapatos a medida comprados a iTailor, han superado mis expectativas. Además he de destacar que su servicio de atención al cliente postventa es extraordinario, tanto en la velocidad de la respuesta como en solucionar cualquier contratiempo.
¡ Recomiendo sin ninguna duda iTailor!