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Review of Uber

Uber reviews

Is this your business?
828 reviews
Categories: Car Sharing, Jobs, Mobile Apps
405 Howard Street
San Francisco, CA 94105, USA
Tel: +1.8772238023
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828 Reviews From Our Community

Rating Distribution

Detailed Rating Summary


All Reviews

2 reviews
0 helpful votes

Same thing asLyft. First ride is supposed to be discounted and it wouldn't work. At least with Lucy you can talk to somebody

Ask Bret about Uber
2 reviews
6 helpful votes

I have recently been using uber in Panama central America it has turned into a nightmare experience not only with drivers but also with Uber Support personal. one driver charged me 10 dollars for a fare that has been costing me only 3dollars I made a complaint and instead of supporting me they blocked me from something the driver said about me. He was not the person on the profile also and obviously just a friend of the taxi Uber Driver. I found the app malfunctioned so many times that it caused distress to me. The drivers were so rude that they never answered calls or texts. One taxi driver went to wrong place and did not respond to me I waited for an hour for an arrival but he never turned up. The Uber Support personal are also rude and don't listen to your complaint properly I was actually blocked from using uber because of a driver telling lies about me. I have never been treated so awfully by a taxi service in my entire life.

Ask Angela about Uber
1 review
1 helpful vote

I have been charged multiple times now for rides I have not taken. And every time I try to resolve the issue I'm never able to get a hold of anybody and nobody contacts me back. It is more of a scam then a service

Ask Arian about Uber
1 review
0 helpful votes

too many issues signing up - had to email someone twice because no clear understanding of issue. then after I got that fixed, ran into another problem - says use the app if you have problems completing information on this web page. had the app before but it didn't function properly. yuck.

Ask cheryl about Uber
1 review
0 helpful votes

Cincinnati Uber was horrrble. I don't ever want to Ubet in Cincinnati

Ask Kimberly about Uber
1 review
0 helpful votes

Now ive got you!!!! Recently I was billed £27 for a £14 quote and you told me I agreed to the price surge even though I was sure I didn't! Tonight I booked a cab in Manchester with a £12-14 quote and he was 8 minutes away, when he was 2 minutes away the quite suddenly became subject to a x 1.7 surge price and had I not seen it and got in the cab I would have been charged accordingly! There is NO WAY this is legal altering a quote last minute as you did last time to tell me I was wrong! I have 2 witnesses before you dare argue!! This is a con it will be posted on Facebook and I WILL be contacting trading standards! If a price surge is in effect it has to be applied at the time of booking not surreptitiously afterwards!!!!! Disgusting practice!

Ask Paul about Uber
1 review
0 helpful votes

I use UBER frequently but this last time I was accused by a White driver that her property was stolen from her car. UBER contacted me to tell me my account had been canceled. I tried to contact UBER but they never replied back.

Ask Ruben about Uber
1 review
0 helpful votes

Uber ripped me off! Applied "surge charge" of 2.2x the fare but there was no prior notification of this in the app. I was not informed and did not grant permission for this. The app only showed a fare estimate of £7-9. I got home to find that a taxi journey that ALWAYS costs me around £7-9 had cost £22.50, already charged to my card and I had no means of recourse in the app. I had to go onto their website to file a "report a serious issue with you driver" case to get to a human and they didn't read anything of what I had written - just robotic copy and paste answers! I threatened to take it further and finally got the surge charge refunded but they said it would be a one-time gesture only, so this could happen again and I'd simply be screwed. They made out that they were doing me a massive favour and I was just lying about not being notified of the surge fare.
The next day (today), bizarrely I got an email through: "Hi xxxx, To ensure your security, we have reset your password. To log into Uber, you will need to choose a new password."
Then when I try to reset this I get the following: "SOMETHING WENT WRONG. There has been an error, and we are currently looking into it."
However others can log into their accounts using this same computer/same IP. I then checked the app and it was not accessible to me either, so they have killed my account it seems because I demanded my money back. It's fine by me because there wasn't going to be a next time anyway, but what a crooked, horrible company! Avoid!

Tip for consumers: Don't go there!!! Save yourself the hassle.

Ask Alec about Uber
1 review
1 helpful vote

We caught our Uber driver stealing our phone in Las Vegas. Uber did nothing to resolve the situation. And then they sent us an email stating they investigated and the case was closed. Please take Lyft or a taxi.

Ask George about Uber
1 review
0 helpful votes

I love Uber and it has it made it really convenient to get around. My only issue is their receipts are like 4 pages long. It is not necessary. I travel for business and we need to expense these. Can't they make them one page please!?!?!?

Ask M about Uber
1 review
0 helpful votes

We were in Florida for the past week. We don't drink and drive so we used Uber on any evening we were going out. Half of the drivers (men) were wonderful. Knew their way around, friendly, awesome people. The other half (women) didn't know where they were, didn't speak English, depended on me for directions, charged me extra because they got lost several times. This is not a sexist comment for I am a woman! We are not sure we will continue to use Uber. The cost is less than a taxi but the frustration isn't worth it. Uber needs to make sure whomever they hire actually knows the area where they are working! Awful when you've been out having a good time, and then have to do your own work to get back to your hotel. Stupid freaking drivers. don't drive it you don't know where you are - common sense!

Ask Dawn about Uber
1 review
1 helpful vote

You have to be kidding! I was here waiting and the driver's car drove right past us! I am not paying for this cancellation. I literally chased this guy down there street and he said too bad and cancelled my ride. Then uber charged me $5???

Show quoted text

Ask Jason about Uber
1 review
0 helpful votes

Really Disgusting! This is the condition of National Capital Region, the biggest frustration people facing here is conveyance and moreover traffic. Nobody is hell bothered about 9-10 hours of jobs extending to 12, 13, 14, 15 hours and so on.
A person going to office or market thinks to book Uber/ Ola, the first question the driver asks is DROP KAHA KA HAI- i.e. Where is your drop location. Whereas, its clearly mentioned in Ubers rule book that the driver is not suppose to ask the drop location, not a big deal the rules are as fake as the company is. After waiting for 10-15 minutes, either the driver switches his mobile off, or standing at one position he will say that I am not able to track your location or even he will just sit over it and cancel the trip after 15 min with no intimation. This is not something that happens once or twice a week, this is something that happens twice/ thrice a day. Then for all the cancelled trips they will deduct 80/- (per trip), now if a person doesnt have the time to write them the incidence happened, they will not even return the money back.

Even after my last complain to uber, I attached the screenshots and sent them, these people apologized and gave me vouchers to close the matter and said that this will not happen again. But what next, everytime I should write them such detailed mail so that they pay attention to this, they dont even have a customer care. Moreover the driver has the guts to say that JAO KAR DO COMPLAIN or Okay, Jisse kehna hai kaho. Because what worst, just that they will not get the days incentives, nothing more then that. Everybody is just into money printing business, and who is the sufferer, just the common man.

Frustrated person, at last when goes to an auto wala so either he will be on strike or he asks for money as per his choice, because there are no rules. Nobody is there to check. Why is the common man working so much, just to get frustrated and depressed, for he is helpless for so many things and at last he should be happy that he has money to get admitted in a branded hospital. Anybody in India can strike for any non sense thing demanded, what should a common man do. Leave all his work and strike for the thousand things that he has to face because of wrong people into business. What is the government doing.

Meru and mango are out of business because of uber and ola. If this will be the case, the day is not far off that even uber and ola will be out of business.

Ask Astha about Uber
1 review
2 helpful votes

uber is the biggest piece of $#*! company. they have promised to send my "lost" now "stolen" phone since 8/26/16. I have been stood up by the Uber driver that had it and Uber as a company has promised multiple dates to have my phone all unsuccessful. they refuse to respond to any of my responses. they are a horrible $#*!ing company that hires only people with zero morals and zero care for true customer concern. i will be calling action news with consumer affairs

Ask KATIE about Uber
1 review
3 helpful votes

Their P.O.S. survey vehicle causes $4600.00 damage to my truck. They DO NOT have insurance. So, you, Mr. Driver, get your arse sued. Welcome to UBER! Michael Hung Thai Pham the subpoena is on it's way. You WILL need a lawyer. Still love Uber? Ciao.

Ask m about Uber
1 review
5 helpful votes

My upfront price was $44.56 last night when I got out of the car at my destination. I woke up this morning to at price of $71.71. I did not authorize that amount. I wish to be refunded, and to have my account closed. I will not tolerate shenanigans. I will also write a review about this incident, and I will look for a class action law suite against Uber.
Thank you in advance,
Broadway Photographer James T. Rainey

Ask James about Uber
2 reviews
4 helpful votes

Houston is so so I say 3 stars
You can take them but never get a pick up. It is not safe
Also the charges are all over the place
Denver NO! NO STARS!
I had an idiot that could not find me in Denver YET CHARGED me $5.00 for his mistake!
We need Lift! I miss LIMO companies. They were $ but Safe and a real biz!

Ask kat about Uber
2 reviews
7 helpful votes

When I saw an ad online for the soon to be Uber delivery service, I was intrigued enough to sign up. What I did not know is it would take TWO DAYS to sign up! I started at home taking pictures of the documents they wanted and sending them. Four hours later pulling in for coffee, the first text started for me to resend the pictures. Then hours later at my volunteer job, I was doing it again. Even when I got home, this continued into the night, with emails as well. Just how many times do you need to send the requested pictures until your account goes from pending to activated? It's not that I don't have patience, it's just multiple communication can become irritating and annoying. It took THREE DAYS (after angry communication from me to them to please STOP!) to find out it was multiple computer generated messages. Have patience if you want to try and sign up with Uber. And don't have a temper like I do!

Ask Ronnie about Uber
2 reviews
4 helpful votes

They don't communicate and you can't contact them.i closed my account and they did - it seems.

BUTT - they are still e-mailing me and I can't get them to stop

Think about your exit before you enter into a relationship with this company!

You keep asking and I keep saying

REMOVE me from your system


Sent from my iPhone

On Aug 25, 2016, at 1:29 AM, Uber <> wrote:


We noticed you have a document that has been expired for a weekanything we can help with? If you need any help or have any questions visit us at and we'll be able to assist you.

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Uber Technologies Inc.
1455 Market Street
San Francisco, CA 94103

Ask Charles about Uber
1 review
4 helpful votes

There is an uber driver here in St. Pete that is a drug user and dealer; he offered me marijuana and or pills. He was high, his eyes were glassy and glazed-over he and his car had the stench of marijuana. He also offered rides off the app and is a go between for an escort. Mark gukpm

Ask Jill about Uber
1 review
3 helpful votes

An uber was called to bring my friends home. He heard them argue the entire way home it's a friend that she was trying leave. He then proceeded to pick the same girl up and take her to the airport. As several of us told him not to take her because she was drunk.

Ask Nicole about Uber
1 review
2 helpful votes

Uber is literally looting it's customers in the name of SURGED FARES in PUNE. After 6:30 evening whenever you try to book an Uber Cab...fares are surged. Starting from 1.2 X(available for minutes only) it goes to 2.6X till 8 pm and that too in norm days..leave aside in rains even if there are cabs available in that area. I don't understand it's parameters of surging. In a minute you see 1.2X surged fare and the next minute that fare expiresand you have to pay 2.4X. People you can try it yourself. Simply Cheating!!!!!!!

Ask Priya about Uber
1 review
3 helpful votes

my husband was at a concert at the NRG stadium in Houston on 8/5/16 at concert end during the "surg" time couldn't get his app to work. He called me when I was sleeping, sick, and groggy and saw the 8.2 percent surge charge but thought like a tip 15 percent of the total like a tip amount. I was so upset when I saw 341.00 for the total this am!!!!!This is wrong and law suit worthy. They need to make it very clear for the tired and apparently not bright to make a person realize that they will be stolen from a ludicrous amount. I am going to file a complaint with the better business bureau and refuse to ever use them again. And they don't make it easy at all to complain on there site. Please don't use them try lift or others even a taxi would have been less expensive!

Ask Kendra about Uber
1 review
2 helpful votes

requested for uber at 09:30am to reach office, it showed waiting of 8 minutes. Waited for ueber till 10:00am and then saw d tracker,the driver was nowhere near to my place. Called him and explained the directions ,,no response till 10:10am.. finally booked ola cab and reached my office. Will never book uber again..this was d second time..

Ask prerna about Uber
1 review
2 helpful votes

I was ripped off for $150 for cleaning fee. After a night out, I call uber and got a ride home. I got in the front seat and got home within 12 minutes. The ride is about $7. I got a receipt for about $7. I have no idea the driver file a charge of $150 for cleaning until I look in my credit card bill. I never received the receipt for the $150 until I complain to uber. Apparently, my driver file a cleaning fee to my ride with pictures of the middle back seat being wet and a little mess. I was sitting in the front seat. And if I don't get an alert that the charge was going to tag on, where is the avenue where I can contest this charge. The mess could have been made by the previous rider or the driver lied and file s false report. But if I don;'t get the alert right away, there is no way for me to contest this. That's why this is a scam. I will suggest all rider to take pictures of the interior of the car before leaving the car. Just to be safe so that you don't get rape by Uber.

Ask Austin about Uber
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