I complete an offer and I'm not even eligible for it? What's the point in showing me the offer then I don't understand? How am I meant to know? Nonetheless, why don't staff answer questions? I am a customer I want to know what I'm doing wrong and what I'm eligible for. WASTE OF MY TIME.
This is extremely bad customer service. Also, I do not understand the point in stating "feel free to contact us again if we can further assist" if you're not gonna assist me. hellooo? I need clear answers please??
I did purchase from their site for free movie ticket, purchase went through and charged on my credit card, but the status in trialplay account shows I have not made any purchases so far..
I took up one of your offers and received a MWPro registration code, used it, failed, got this from MWPro:
Re the registration, yes, turns out that key was a very old annual fee key purchased via TrialPay that has long since expired sorry....?
If you wish to use MWpro, you'll need to purchase another key...
Does that mean you took me for a ride???
Sometimes it works, sometimes it doesnt, but when it doesnt you cannot contact any customer service, as you have to be a developer or interested in using as a page to get through to any customer support, especially as the website that the "Support"£ option takes you too just refreshes constantly, cant get anywhere..
Completed the requirements for a Facebook game. When I reached the requirements, nothing happened. Didn't even get a confirmation email. Didn't get my credits. TrialPay is a scam and a waste of time.
This is all a big $#*!ing lie. If filled out 50 different god damn surveys and they never seem to end and I never get the credits I was promised when I first $#*!ing started. On a scale of one to ten I'd give you $#*!s a -37. Suck a $#*!
They rarely ever come through on giving you your credits. They also NEVER qualify you for any of the surveys after they've asked you a lot of questions to see if you qualify which might as well be a survey in itself....just bad service.
EDIT 8/29/2016: It's annoying as hell to have to have screenshots for everything, but they have done right by me recently as long as I have a screenshot for proof of completion. Note: They won't send you a confirmation email and most of their credits will not accept your completions so you have to use their support tab, but I finally got a huge load of credits that were withheld from me for a while.
9/26/16: Now, they WILL NOT give me credits ever for any offer I prove completed....Look at the photo for the email they sent me.
10/10/2016: I had to open a complaint, but I finally got some help and they have said they will not ever do this again and they agreed I'm an honest person so we shall see. Still working it out.
Tip for consumers: MAKE SURE YOU TAKE CONSTANT SCREENSHOTS FOR PROOF BECAUSE THE OFFERS WILL NOT GO THROUGH!
They are actually trying to help it seems...
If I could give this website a -5, I would. I've had problems in the past with collecting credits for completed surveys etc, but learned to take screenshots of everything I do for them, as proof. However, they have sunk to a new low. I attempted to report a problem to them today and now they have made the captcha impossible to solve. You are given a grid with 6 or so, tiny, blurred pictures. You are told to pick "the ones that show street numbers" . Most of them have numbers, but you are supposed to decipher which ones show STREET numbers. It doesn't matter what you choose, you will be wrong. Then they give you another 6 pics and you are told to pick "the ones that show rivers". Most of them have some sort of body of water but you are expected to figure out which ones are RIVERS...When you fail that one (& they make sure you do) the next 6 pics are of buildings and you need to decide which ones are store fronts..and on and on and on..... Unbelievably frustrating and unbelievably low on their part.
P.S...I finally found an email address to contact support. It bounced. That address does not exist..
You can have all the proof in the world you did the task. Then they ask for screenshot for proof in the claim. Yet you cant paste your screenshot where they want. They do this to thwart the fact you completed the offer/task and dont have to pay out. They only want your info...email,personal info to sell to other companies. This is called theft by deception. They decieve you into thinking you get a "freebie" of gems or credits as long as you give personal info. Companies that do this need to be held accountable for there deception.
I have spent all kinds of time trying to get help for credit I did not get. They just send you in circles. They don't want to help you out. Even when you follow the instructions you can't get any help. Don't waste your time!!!
This is one of the biggest ripoffs ever. You won't get your rewards and you will waste a lifetime trying to do so. If there were no stars, you would have this rating.
Their system is so corrupted on listia!!! You can have 20 screen shots of proof and still not good enough!!! They are the worst yet!!!!- I have been blocked because so many admins have had to credit my account!!! Seriously???? Why would that be my fault for their faulty system!!! And they also like to say some of their offers are free until you enter info and the last page is wanting payment!!! They are total SCAMMERS just do your self a favor and don't do do their scamming surveys from any sight!!!!!!!!
What a pain. What a runaround. I have been asked to submit screen shots from my computer to prove my participation. They have posted a fraudulent statement on Listia. Sadly, I believed the statement and did the offer.
Will be contacting BBB soon.
TrialPay is okay when it works as it should but when it does not which is unfortunately over half the time and you have to contact support it becomes a nightmare. There are lots of questions and hoops to jump through and a great deal of effort is required to receive your reward. It is often not worth the hassle or time it takes. Maybe that is their objective? To make you say forget it? I see a great deal of negative reviews here so I can see I am not the only one who had a bad experience with them.
Tip for consumers: I'd suggest staying away from the William Hill Casino offer. I had trouble with both Trial Pay and William Hill when it did not credit. Both ends were making me jump through hoops in order to receive my reward but they were quick to take my money. Definitely poor customer service.
completed an offer through trialPay on Top eleven and did not receive my tokens even though I had completed all requirements and when you try to contact the support through the phone app the message does not get sent and will not leave your phone. Looking at the previous comments this is the norm for this company and they should not be allowed to operate on any sites if they are continuously ripping people off.
I joined William Hill sports betting through TrialPlay and should receive 3500 WGT credits. I have emailed William Hill who confirmed that I have met all the requirements. I have not received any credits and TrialPays customer support link appears to be a complete scam. I have since emailed both WGT and William Hill expressing my disgust that they do business with these crooks.
I paid 18$ for monthly and i was suppoused to be rewarded 147,000 credits for listia !!! It says compleated and i did the disney one and got it right away? Now i have 1 ihad 57 $ on my card i cant beleave i did this .
If I only clicked on the offers,then why in the hell is my INBOX flooded with emails from offers that I have completed???? huh ? and what's up with the bogus support link?? I have completed dozens of offers and haven't got paid for not one single offer...What really got me is that I DOWNLOADED Real times player November 27,2015 where are my 3,948 credits????
There is a follow up. After I shared my review from here on the european TrialPay fb page plus copy/pasted similar cases, they contacted me saying they looked over my acc again, everything should track fine now and if not I shall contact them. So I did 3 offers two days ago. One worked right away this time, worth 1000 points, two didn't, worth 100 (app download)and 1000 points. I sent in a ticket (the support link is still broken, so go via email@example.com) and they paid out. Apparently all it needs is a bit pressure. They're still not worth more than 2 stars
Customer service does not want to honor their payments nor honor their customers. I think we should start a petition to get TrialPay removed from swagbucks and other sites like gifthulk and irazoo. TrialPay needs to go bankrupt and out of business if you ask me. Horrible customer service from TrialPay.
I play games on Facebook and I have tried to earn skull coins and gems using Trial pay. They never ever pay. They often put adware, spyware and malware onto your computer and any offer will fill your email with spam but you will never get paid what they owe you. Do not get scammed and waste your time.
Customer Questions & Answers
well, I went directly to them and showed them screen shot proof of my completion of offers and they gave me all my credits until recently when they threatened to block me if I continued to do so when they NEVER credit you unless you have proof. So, since their offers don't work, I'm to blame and should not want the credits I deserve!
They'll send you an email and you can post them there. I wouldn't hold my breath though as they just sent me an email saying I was sending too many email for proof of completed offers and if I continued they would block me. Now I'm sharing it all over.
go to their site and click on contact...they'll send you an email and you can go from there. Their email is: firstname.lastname@example.org
they're a scam trash site
Ok signed up for Discovery card .. suppose to get FV Cash ..till haven't gotten them .. Is there a reason that i have had to rewrite this message 3 times .. and hopefully get my FV Cash this time ??
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