The Company Store

I ordered the strawberry Fields Comforter, shams and embroidered pillow cover 6 months ago.The pillow cover has been on back order for months and I never received it. I called Loloi the distributor for the pillow cover and was told it was discontinued. The company store insists it's not discontinued! They continue to run adds for this product they've not had in stock since July They're continuing to take orders for merchandise they don't have! Also the "percale sheets" are only 200 thread count with 300 being standard.They're terrible quality! Has anyone actually received the Strawberry Field pillow cover 26x26 in 2024? Today they again changed the back order date! When I called they reported they can only estimate a date! It's a come on! Meanwhile they're holding up funds for merchandise that seemingly doesn't exist!

Order of a quilt, comforter, sheets and pillowcases.

Quilt's tag was over a year old, and showed signs of being washed in the past. Comforter had soap stains on it, and a strong smell of fabric cleaner. Date on the tag was 5 months old.

These items are clearly returned items, and some are badly washed. Consistently just offering a return/refund and not very helpful in getting my issue resolved. I wont buy here again.

I remember this brand being good, but it seems to have gone downhill since getting bought by Home Depot. I bought two expensive ($233/each) firm down pillows from them and they came with very skimpy fill. Mushy, thin, awful. I would have gotten better pillows at Target. When I asked to return them, they said they would deduct some unspecified amount from the refund for shipping and handling — shipping and handling of a product that is so bad it's downright fraudulent. This place should be shut down for fraud. It's seriously that bad.

I placed a large order and charged it on my debit card. Then I got a call that the order would not go through, so I have them the information again. Then the next day I see that both charges went through and my account is bouncing checks left and right. I keep getting the total run around that they "are both authorization charges" as though that is ok! Terrible service, and totally incompetent and illogical explanation of why they completely messed this up and cost me a lot of money.

Bought a $430 quilt set last winter, and it only goes on the bed in the summer. We used it last summer and put it away. Got it out this summer to use, and washed first, according to the washing instructions. The navy pattern in the quilt bled all over the rest of the cream color of the quilt and it's completely ruined. "Customer service" was only willing to offer 30% off the purchase of a new quilt. WHY would I EVER consider buying anything else from you ever again? Useless, and terrible quality.

Amazes me that an online retailer can't complete online sales. Ordered some things over the holiday and found out weeks later they were out of stock. They email promotion codes for things left in the cart that can't be applied to the things in the cart. Address change? Call back multiple times and never get things resolved.

I'm pretty shocked about this company and I haven't even received my order yet. First of all, I was offered a 20% discount from them but, as soon as I placed my order and checked out, it said I couldn't use the discount. And then I received a notice that my order had shipped, but a day later I got another email saying that one of my products was no longer available so it's been cancelled. I just hope the one product I ordered doesn't show up like the ones I've been reading in other reviews!

I have been a customer of The Company Store for years and have spent thousands of dollars there. I recently received my Christmas Catalog as I opened it I was shocked and disgusted to see in the very beginning of the catalog 2 men in bed with a very young girl between them! This is a catalog that sits on my coffee table that my grandchildren would take and look at. I dont know what the Company Store was thinking or who they think they are trying to appeal to but I for one am tired of seeing this gay agenda in my face. I will know longer shop with the Company Store and Im sure many others will not either. Call me what ever names you wish but this is so out of bounds.

I was thinking of purchasing something and got the pop-up for 20% off your first full priced order, so I gave them my email and phone number. They sent the code but when I tried to use it, it basically said not applicable to this item. It's a bunch of BS. You can't use on any item that is newer than 90 days on their website, can't use it on sale items, so it's just a scam to get your info. Don't fall for it and avoid this company. Unethical. I wrote to them to complain and the answer was "Sorry that wasn't clear" - not clear? How about non-existent?

We ordered a decorative tree when it arrived it was damaged. We sent an E-mail to customer service; we received an answer in less than 24 hours. They requested I call. The support person I spoke to was exceptionally good. In the end they could not replace the damaged tree. So, they refunded the money and shipping and let us keep the damaged product. We could not have been happier. No matter how good you are, strong customer service is important. The Company store has that.

I purchased a set of towels from The Company Store. They are the worst towels I ever had. I have washed them many times and they still are not absorbent. It is almost impossible to dry yourself with one of them. The matching bath rugs I purchased are also terrible. As soon as you step on them, they flatten out. They really do not look nice.

I purchase Jardin shams for 64.00 (the photo showed two shams). Although I was pleased with the quality of the product, I was shocked when I opened the very lightweight package ($8.00 shipping) and found only one sham. I sent an email to the company expressing my displeasure with the misleading advertising. I received a very dismissive reply - 'Iur shams are always sold singly,cwe apologize for the inconvenience '. Inconvenience? What about being ripped off and having to pay another $69.00 for another sham? I have bought much bedding from various other companies, and shams are always sold in pairs, like pillowcases. I wrote a second email that was ignored. Needless to say, I did not purchase a second, and am now trying to figure how to use one sham on my queen bed in our Airbnb. Done with this company!

I was surprised to see the low star rating. I have ordered several things frim the Company Store over the years and have always been satisfied with the quality. I recently ordered two quilts for my teenage sons bedroom and they look and feel great!

I shop here frequently. I ordered 2 white hand towels in order to get free shipping. I received the order, but there was only one towel. I called and was told it was only washcloths that were 2 for 15.00
The towel was thin, and really poor quality. I was told to wash it and it would fluff up.
I can't return it because I'm handicapped right now.
Marshalls and TJ Maxx have superior towels for much less money. I'm done shopping here.

Beautiful hand towels. Six months later the outside stitching unraveled on one of them. I emailed the company thinking they might make it right. No response.

The Company Store lacks the will to help customers with their issues, especially when the phone agents don't have the authority to do so. Their supervision and management is stubborn and either ill informed or intentionally dishonest. My problem concerned shipping errors as well as payment disputes. The shipping error after two phone calls was resolved by an agent but, I still, after two more phone calls cannot get a duplicate charge for the same item resolved. No effort or interest in fixing the error.
Beware!

I ordered shams to go with my bedspread and they were made from just plain fabric like the pillow cases are made from. Same weight and did not follow the stitching or design of the bed spread. They were little more than pillow cases. Flimsy and held no shape at all. I paid $90 and that was a sale price! I'll never shop there again.

We bought these "premium" linen sheets with "award winning customer service" thinking that we would be getting a premium product. Within a few months they were frayed, and in 9 months they had holes.