Within 15 minutes of emailing customer service about the situation, I received a reply. (in 119 reviews)
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I ordered a white graphic tee from the guys at redbubble, and they really cared to get me the right thing! I ordered a size up because I was worried it'd be too small, but ended up overcompensating and it being too big. I let redbubble know and they sent me a replacement, free of charge! The process was quick and the form on the website was very convenient and easy to fill out.
The only reason I gave them four stars was because the material of the tee could be better; it was a bit thin. But other than that, the design turned out great and they were very customer-froendly!
Although the report says the item was delivered to the house, no one received it. What's more, my son telecommutes and would have been aware if anyone delivered a parcel to our mail or our front porch. The package just did not arrive.
I ordered a shirt. It definitely had an odor to it, as though some of the chemicals from the decal application process were left on it. The shirt itself was ok quality. It looked a little cheap because the decal had a slight white edge to it.
The packaging was good - decorative. It made for a nice gift.
My experience with Redbubble has been great. I can really tell they have "Customer Obsession" as a very important value. I had ordered a shirt, but the print had come out blurry and when I contacted Redbubble for the issue they were immediately ready to take care of the issue and they did. All shirts are also very good quality.
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