Redbubble

Unreliable amateurs who should spend less on fake online reviews and more on actual customer service. Placed an order, never received it, waited a month before contacting them. Another month went by, they never provided a tracking number, despite numerous requests, or even made the slightest attempt to locate the package. Their big idea was for me to call post offices across the city. I live in a 4+ million people area, it could be in any post office. They never tried to explain or resolve this fiasco. To this day, I still have no clue whether the package ever left their office.

If you would like an experience similar to ordering from an over-seas catalog back in the 60's, this is where you should do business. No customer service, no true confirmation of shipping (tracking #), and the amount of time for delivery is laughable. Actually I'm not sure yet if my stuff will ever be delivered for that matter. Its unfortunate, they have some cool stuff.

In response to my comments below, Redbubble refunded my purchase. It is much appreciated. However, as stated below, no products reached me. What is the purpose then, of providing clients with the hope of receiving customized shirts, only to give them a full refund in return?

Thank you again for your assistance - but please keep this in mind in future.

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Original post:

Two shirts ordered in August, estimated delivery 6 September. It is now 8 October, and casually noted on their website that it was DELIVERED, incidentally on the day that I am supposed to follow up a missing order. The administration of finding my order thus becoming my problem.

Redbubble is a fraud of a firm. Absolutely disgusted in this scammery.

Do not use this company that sells inferior stickers that cannot be removed from the backing, I purchased a lip reading sticker to put on my mask to alert people to the fact that I can't hear and the stickers do not come apart from the backing. It cost $20 all up and that is disgusting exploitation of deaf people during a time that we are already frustrated about our ability to communicate with others. The stickers are too large to stick on a mask
Edit: red bubble fully refunded cost when I complained, so I have edited this review. Don't buy the stickers but the company seems solid

Exceptional customer service. I am someone who is always skeptical when purchasing online and seems to always have the worst luck with product/shipping. However, I cannot fault this site one bit. I have since ordered items from Redbubble three times and each time has been a success. The staff are helpful and friendly and their response is fast and effective. This was reinforced based on my second order where the size I chose was the wrong fit. I quickly emailed them and within hours the situation was rectify and they ended up sending me a free t-shirt. I really recommend that you guys check this site out as the products are unique and the service is flawless.

I have yet to receive my order, it's been 2 weeks, and shipping was costly@ $10! My first communication by email to customer rep. Suggested I wait, no investigation, and seemed to be a canned response. I will take my business elsewhere from now on. There are plenty of other businesses with much better, and less costly, delivery service.

Note: I finally received my order, but it took nearly 3 weeks arrive. Not worth the shipping cost.

Over a month for the items to arrive, then had to pay £11.30 Customs charge. This is a known problem to them if you read the reviews on here and on their support forum. They are deliberately avoiding paying UK Tax, which results in a very slow delivery service and the fact you have to go to the post office to pay the charges. On their website it says this, "As customs rules in various countries can frequently change, this can cause delays, and at times, additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, Redbubble is not liable for any additional customs import taxes or duties."

EDIT: After leaving a review here and a message through facebook, I was then contacted. I do appreciate their prompt response and fix so I will change my rating. I hope in the future they will be easier to contact or have a system that sends an email if there is a delay.

Ordered a t-shirt to be delivered between December 18-20, but the status says it's still in production as of December 19. Not even shipped. Can you please give me an update that the product is complete and shipped? I should have looked up reviews before as I see a LOT of people are having this problem. On top of that, it is next to impossible to get in contact with their customer service.

Very disappointed in Redbubble. I found a unique t-shirt design that would make a great gift for a friend. The first shirt came with an ink pen mark circled by a yellow highlighter. Seemed that it failed quality check but they sent it any way. Customer service was great, replaced at no cost although it took a week. Second shirt came with poor an inconsistent printing. Looks like they ran out of ink and didn't bother to add more. Neither shirt is gift worthy. Good customer service can not save a CRAP product.

I ordered stickers ($40 worth!) for work. The tracking was never updated and eventually said it was delivered. Did UPS deliver it to another address? No idea because it is USPS Innovations. I cannot get anyone to respond to me from either end. Thank you for sending me the follow-up survey, because I noted the same complaint there. Super disappointed as these were for part of essential health care workers' gift baskets. Won't be ordering again.

I ordered a 'Man Of Steel' tee shirt for my son from Redbubble, and i have to say i am impressed with the quality of the cloth and print design.
Ok, you can buy similar designs in stores but i thought it was a nice touch that i can support an independent artist.
Delivery was a little slow, however as a U. K. resident i cannot complain too much.(which is normal in our country)
The sense of fun written into the text on this site was a refreshing change to some other websites. Made it feel more refreshing and written by a real human being.
Would i shop there again?. Of course i would!

They're fine if you're happy with your purchase. And that is likely since they typically are good quality products. But I received a t-shirt that was faulty as it had a little blob of white ink/printing fluid on the front and I wanted to exchange it, as it sticks out on a black shirt. The exchange form did not work, and they have no phone number you can call for help. I emailed three times but no response. I filled out and submitted a form asking for help but no response. Crickets. So I'm stuck with a bad shirt. It's not super bad, just looks like a big white thread on the front. But it's annoying.

Cool designs, but service is terrible. Paid for expedited shipping which was $1 more than the actual shirt. This was a gift for a birthday party and the item arrived 4 days AFTER the promised delivery date. Needless to say, I had no gift for the party. It would have arrived the same time with regular ground shipping. Contacted customer service who gave me a $5 credit for a $12.95 shipping charge. I'm not happy and will not be ordering from them again. Also be wary of promised coupons if you sign up. They will definitely bombard you with spam emails, but you'll never get that promised coupon.