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First-time Zaful customer, wish I'd read the online reviews (like this one: https://morerealreviews.com/zaful-review-legit-online-fashion-store-scam) first. Their site is confusing and hard to use, and the left hand doesn't seem to know what the right hand is doing.
I set up my account and confirmed my email address. I then placed my order and submitted payment via PayPal (SO glad I didn't give these guys my credit card info) and received a confirmation that my order would be shipped out. Two days later, I receive an email stating that I needed to remit payment for my item. Having received a receipt from PayPal for completion of my payment, I reached out to the company via the "Message Us" tab on their site. Someone on their end responded to my message, telling me that my items was out of stock.
I then logged into my Zaful account to see what was going on and there's an undated message there that says they need my shipping address confirmed. Note: this was never communicated to me via email. There's also nothing in my Zaful account that shows the item out of stock. I returned to Facebook Messenger, but the person I was talking to suddenly disappeared and stopped responding entirely. I then tried the "Request Refund" button... and the system says I already have a refund being processed?
I'm monitoring this very closely and if I don't receive a confirmation that my order has been canceled and a refund processed, I'll initiate a chargeback via PayPal. This is ridiculously bad communication and customer service.
TERRIBLE! Paid for express shipping well in advance of cutoff date for Christmas delivery. Item was supposed to arrive by 12/21. Checked status on 12/20 and it hasn't even finished being made! I had to dig around the difficult-to-navigate website to find a small banner stating the company has had production problems.
There has been NO communication whatsoever from the company about this problem. Customer service is poor at best. I did manage to wring a refund of the express shipping cost out of them, but now the item (the one my child wanted most for Christmas) will likely arrive after the big day.
Thanks to this experience, I've become a RedBubble first-time-is-the-last-time customer. Well done.
* Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Melissa,
Thank you for bringing this to our attention.
We're very sorry to hear that your order was shipped later than anticipated! It looks like we've gone ahead and refunded the total cost of shipping to make up for the trouble this caused.
If you have any other questions or need further assistance, please let us know.
Melissa D.'s review of Redbubble earned 2 Very Helpful votes
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I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items...
Dear Melissa,
We regret any inconvenience or frustration that your experience has caused you.
1. For the payment issue, please rest assured that we will only charge your order once.
2. For the stock issue, all of our items have a processing time that is shown clearly on the product page.
3. For the address issue, in order to ensure your order arrives smoothly, we need to confirm your delivery address. You can log into ZAFUL account to view the message we sent on "My -- Tickets".
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
We have cancelled this order and refunded in full to your original payment account on Oct 19,2018.
Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
ZAFUL Customer Service