Brian X.

After 20 days, the product never arrived. That's why there's no p"roof of purchase". There's no tracking associated with the shipping, and it's impossible to connect with a real person in customer service. Instead, the customer gets an online run-around where no real person ever responds to written questions. Avoid this company!

I had difficulty checking out because the shipping address had to be the same as the address associated with the credit card. That fact was not clear at the onset, and it is not where I had wanted the watch to be sent.
I finally re-registered the shipping information, using the credit card's address instead of the desired recipient's address, and the order finally went through.
The solution should have been to ask someone at TrueFacets to facilitate shipping my purchase to the address I intended.
It was impossible to reach someone on the phone however, because your "concierge" service was always busy, and no one responded to my chat inquiries.