PetCareRx

My dog has a chronic condition that requires long-term medication and I prefer to place my orders online because of cash back promotions. One medication only comes in a week's worth of dosage so I have to order 4 boxes at a time if I want a month's supply. Each box is processed as a separate item so my vet gets one notification of a refill, okays it, then gets 3 more which they usually decline because they just approved the first one. I have to call and tell them - no it's just because PetCareRx makes each box go through individually rather than grouping it into an order of 4 boxes like I requested.
When I've called PetCareRx, I usually talk to Peggy who is so nice and helpful. That's the only positive to come out of my frustration with the online ordering process.

I called and spoke with Rosisbel Gomez regarding an order that I placed. She was fantastic! Saved me a ton of money on the Pet Plus yearly membership. Thank you Rose!

It is always easy to order on PetCareRX. Friendly and good customer service. Good emails to notify when dog products are being shipped and discounts on dog items.

Spoke with Pamela and have in the past. It's always a friendly and helpful conversation. Very courteous, she does her best to assist me in ordering supplies for my cat.
Keep her on the job! I'd miss her if not there.
Thanx again for the best service!
Dr Mike Rothstein
San Antonio

Having the right customer service representative can make all the difference during a purchase and for me, that was Selina. She worked for 3+ days to secure and ship a medication for my 15-year-old Chocolate Lab that is hard to find, yet imperative to keep Scout comfortable and her tumor at bay. This is the kind of help you want when caring for a beloved member of your family, which is what our pets are. Thank You, Selina and PetCareRx!

Pamela explained why I was receiving texts with a 30% off offer that I could not apply to my purchase. Apparently it's get the 30% off now and then, OR be a Pet Plus member...which I am. It seems like a lot to pay so that I can get the cheaper price on my cat's prescription. However, I have not done the research on the pricing at other places...nor done the math on a yearly savings versus the Pet Plus membership... so I don't know how the comparison stacks up. She DID offer me a 50% off membership that I would not have known about... so that was a GREAT savings. She took care of my situation and was very pleasant and helpful.

I always shop my dog's meds. The last place I got the pills wanted too much money and gave me a 10 percent discount code which did not cut it. I found Petcarerx.com was running 25 percent off and then after a search found a promo code for 30 percent off. They will contact you by email or phone to give you the opportunity to get a subscription with them for discounts but I am not loyal to anything but the best price when I need something so I passed on it. Ordered the stuff on a Tuesday and it arrived at my doorstep on Friday. Very pleased.

This wonderful opportunity came to me via work, and I am thrilled to work with his company. The people in customer service are knowledgeable and kind. The products are great even for a fussy client!

We have the auto ship for our pet prescription and they are very good about answering any questions. There was a duplicate refill and they took care of the problem right away with no issues.

The customer service rep Ashley R. Was very helpful. All of my interactions with PetCareRx has been easy and reliable.

I'm not sure why people think this place is great. Every order, EVERY SINGLE ORDER, is a ball of knotted yard with these people. A million emails, a million texts, and it takes too long to receive the order. They have driven my vet crazy with their demented customer service. I am an extremely patient person but I just can't stand dealing with these idiots anymore. I do NOT recommend these people and I'll say it one more time: you have to wait forever to receive your order and it is an absolute clown show for them to get it straight. Save yourself. Go somewhere else!

I had a very positive experience concerning a billing issue. Very satisfied with Customer Care! They offer an excellent service.

My friendly customer service representative Peggie is always pleasant and willing to help out. I wish more people in customer service everywhere were like her. PetCareRx is lucky to have her! She likes her job and you can tell! Thank you Peggie for being a ray of sunshine. We need more of that in this world!

Your customer service rep Pamela Madonna was a joy to work with! I had partly filled out my order online but then had a couple questions so I called the 800# and she took over answering my questions and completing my order even helping me get set up for auto renewal. Pamela is a true asset, you can tell she takes pride in her job and the company she works for representing them in a friendly professional manner.

Wow, is all I can say. I had an issue with another online vet supply company for my prescription diet for a dog of mine. The other company claimed Purina was out of stock on their prescription diet food and other products, and there was no timeline as to when they would be back in stock, but I quickly found out this was false information. Pamela, a customer rep from PetCareRX came to the rescue, explaining that they had plenty of stock on my required prescription pet food. She gave me a ton of incredible information about their company and what they provide to customers to save money, which I took full advantage of! Pamela's thorough explanations and detail gave me confidence that this company will be the one I use for all four dogs from now on. Unbelievable customer service, ease of site use, organization of their site and products offered. I can't believe I had not heard of them before. I am a PetCareRX customer for life! Thank you Pamela, for your expertise, professionalism and kindness throughout our transaction!

Ashley was my rep quick efficient and very helpful. Inquired about a particular Rx she said she would call me back as soon as she got the information
I wish the items would arrive more quickly!

The company renewed an annual membership for 239.95 (which is over double) the original membership fee, without any emails stating renewal was approaching.I have a few different subscription with other companies and emails are always sent reminding a charge is coming. She said it must have went to spam or junk, no it did not! My bank flagged the charge immediately and because I did not recognize it they flagged it as fraud. Canceled my card and had to issue a new one. I called customer service as soon as they reopened from the holidays. Was told money would be refunded in 3 to 5 days and I would get a confirmation email. That never happened. 4 days later I get a call they can't refund to a new card and check would have to be sent, another 30 day wait! Asked to speak to a supervisor to get check expedited, none were available, so she put me on a call back list. Still waiting. I have major doubts I will ever see any money returned!

I stumbled across PetCareRx about a year ago. I have not been disappointed. Fair prices and always speedy delivery. The few times I have had to speak to customer service, I have always received wonderfully polite and helpful employees. Wonderful company with wonderful customer service.

Andrew singer was absolutely fantastic, very understanding and nice! Bought my first purchase on here and now I will continue to shop here, lower prices and great staff for over the phone questions!

In the past, I have had many problems dealing with pet care RX, especially customer service. My emails have been ignored, medications have taken 2 to 3 weeks to ship, issues with refills... when there are obvious refills available… Today, was a different story when I spoke with Caitlin :) She was very helpful, and sent a fax to our veterinarian while I was on the phone. She apologized for the issues surrounding this order, and said she would take care of it. If you had more people let Caitlin working at Petcare RX, I would be a lot more satisfied with this company! Thanks again Caitlin! You deserve a raise!

I spoke with an amazing rep Peggy Johnson. She worked with me on pricing and was very knowledgeable. She was also very empathetic, professional, and friendly. I look forward to using my Pet Plus membership.

I appreciate a customer service representative (Andrew) reaching out to confirm my order, but then going on to show me how I could save more money. It was above and beyond customer care.

Rose helped me sign up for PetPlus again and order nexguard and heartguard to my address asap.
Very helpful and appreciate the assistance.