Recently received a call from Cristina Flores about purchasing PetPlus and, after a good discussion, we figured this was the best route for my pets needs. Already saved tons of money just from one purchase. Thanks Cristina!
Andrew is a pleasure to order my baby's medication from. He went above and beyond to get every detail necessary to insure I was ordering the proper dosage for her weight and height. He helped me save a whole lot of money on my prescriptions. I would honestly recommend PetCareRx to any one who has pets. Not only for medication, they also have quality pet food. And great customer service... Plus, you don't even have to leave your home to go searching for the product you want or need, they ship it to your house.
Thank you for your review Marie! We look forward to continue servicing you!
I have found petcarerx to act quickly, offer a variety of products, ensure best price and have excellent customer service, including Andrew Singer, who recently helped me with best price on my order among other outreach.
Thank you for your review Sarah! We look forward to continuing to serve you and your pet!
I received a followup call from Andrew Singer shortly after placing my first order. He was very helpful in explaining the process for prescriptions and what to expect. My cat has congestive heart failure and needs a couple harder to find medicines and your site had both.
Thank you for your review Felecia! We hope your cat is doing well and we are here to help keep your cat healthy.
We first found PetCareRx when we were unable to get the dog food we have always fed our dog Royal Canin Dental Care. I am so thrilled with their customer service, they will now be my go-to for all our dog's needs. She just got an outstanding health review from our veterinarian who recommended this food, she's a Chihuahua (notorious for bad teeth) and the vet said her teeth were in perfect health!. So happy to have this resource! Thank you!
Just made my first order today and received both an email and call from Andrew to confirm the order and specific details. He also offered the annual membership at a discount, low enough that it will pay for itself in one more order. Great experience so far.
Thank you for your review Liz! Glad he was able to catch that and help you save!
Outstanding experience with PetCareRx. I contacted Petco last week to fill the same script as PetCareRx. I was told the medication for my dog would arrive within 2-5 days. Called them after waiting a full week & was informed they will not have the medication for 3+ weeks. No one sent an email or called me to inform me of this problem. PetCareRx was totally different. I received a call from Andrew not even 24 hours after ordering the product. He walked me thru the process and I can't begin to tell you how happy I am with him and his quality of Customer Service. He is a pro. Things happen for a reason! Scale of 1-10 I would rate PetCareRx a solid 10 so far; have not received the medication for my dog yet but, very satisfied with his attention to detail.
Thanks for your review Kathleen! Andrew and the rest of the team is vigorously working to ensure even through tough times like today and whats going on in the word our fur babies stay healthy and happy. We truly appreciate the time you took to write us a very thoughtful review and we look forward to continuing in service you!
I needed a light weight but large pet carrier. I found the perfect one with PetCareRx. Customer Service
Was outstanding with assisting me. Good price, nice looking, easy to assemble
And my cats are comfortable and rest easy inside. Highly recommend.
Thank you for your review Jacqueline!
Ms. Peggy Johnson was absolutely right on in representing your company. I wanted a green dog bed, only the neutral colored one was showing and she said she would check with New York. The green one was in stock so it is now at my P. O. Could not ask for better service. Very friendly, efficient and a joy to speak with.
Betty C
Thank you for your review Betty! We look forward to continuing in servicing you.
Becoming a member does save you money over the course of a year. Good selection of products and the best prices on prescription medications. I only wish PetCareRx carried a full compliment of bird ( Macaw) supplies as they do dog and cat. Good food, medications and toys for birds are hard to find. Hopefully someday in the near future! P.S. - I also have a 400 gal. Salt water reef tank hint, hint! :)
Thanks for your feedback Tim! We got your hint and we will see what we can do. :) Thank you for being a loyal member!
We have the auto ship for our pet prescription and they are very good about answering any questions. There was a duplicate refill and they took care of the problem right away with no issues.
I was really not interested in signing up in the beginning, but Andrew made some very good points. I have been spending an arm and a leg at Banfield for medications and it will be wonderful to save some money.
Thank you for your feedback Paula! We are happy to help you save and plan on continuing to do so as we add new inventory everyday!
This was my first time getting online prescriptions. I can't saY enough how easy it is! Christine is very friendly and helpfuL. She answered all of my questions patiently and quickly. The prices are really great!
I highly recommend PetCareRx
Thank you for your review and recommendation Sydney!
Annette was so kind and helpful. She clearly is an animal lover and could relate to my need to get the prescription diet as soon as possible for my elderly kitty. Great customer service with knowledgeable dedicated reps at PetCareRX!
My dog's (14 year old husky) medicine never got to my house. It was lost in the mail and we only had a couple of his pills left. I called customer service and was linked with Ms. Peggie Johnson who was AMAZING. I can't say that enough. She was happy and her good mood was infectious as she expedited more medicine to my old man. I have one less thing to worry about because of her quick response and reassurances. Is there a way to always be connected to a specific customer service rep? Because I would choose Ms. Johnson every single time. Thank you so much, Ms. Johnson. You are amazing.
Thank you for your review Kristin! Peggie is amazing and we are really happy to have her on our team! We are glad she was able to help you and ensure your fur baby is taken care of!
They advertise low prices, but watch out. They have a hidden membership program which adds considerably to the cost you get quoted. Customer service is questionable at best, lots of empty promises, unsigned emails, and strange phone numbers calling back about problems. Had a shipment that was supposed to be overnight, but UPS delayed, so I asked for a refund of the $25 overnight shipping cost as UPS refunds the shipper any failed service. Keep getting emails of "4 - 10 days" to get the refund. A month later and calls / emails and still no refund. Sent me an email saying my AMEX card was declined, but the link they sent was for another customer, not me. Sloppy way to run a business.
Hi Lee, Thank you for your feedback! Please contact me directly at mmherzai@petcarerx.com with your order number so I can further take a look into this. If you paid for next day shipping and it was not delivered to you the next business day from being shipped, you certainly will be refunded your shipping fee in full. I will be happy to personally assist you with this and take a look into the other concerns addressed to ensure best practices and future service for you and our other customers. Thank you!
I spoke to a very nice representative, Andrew, who explained the benefits of PetCareRx and ordering wholesale. I have a cat with special needs and normally get my things through Amazon, but found out that switching to a wholesaler will save a lot of money. Would recommend this site to anyone who spends on quality items for their pet!
Thank you for your review Sharon and for spreading the word! We wish you and your fur baby the best and we are here for all your cats needs.
When my order for puppy meds had not been delivered, (despite tracking links indicated it had—how can this even happen?), PetCareRx, and specifically Michelle M, promptly responded to my emails, started investigating, and sent out a replacement order. I'm a new customer of theirs and so impressed how promptly, thoroughly, and courteously they solved this problem. They've made a fan of me!
Thank you for your review and patience Stephanie! Looking forward to continue in giving you the best service we can.
After two declines from my vet for prescriptions THEY wrote, Andrew was a calming reassuring voice in the midst of chaos. He was able to cancel the orders. Andrew has outstanding communications skills and that includes listen and speaking. I feel confident with Andrew taking care of the problems. I look forward to placing an order with Andrew's world class customer service
Hi Jim, thank you for your feedback! We are happy to hear you were happy with the service provided from Andrew. We look forward to servicing you and your pet in the future! Thank you,
Michelle M.
I signed up since they offer better prices on Rx products, but when you buy a product with the "PetPlus" price, you cannot use coupons. So I basically spent $65 for a membership that gave me the same price I would have received by just using a coupon already advertised on their site.
To make things worse, they only allow you to cancel by phone. Who in 2019 doesn't allow online membership cancellations?
Hi Matt,
Thank you for your feedback. The Pet Plus membership provides and guarantees wholesale prices site wide, therefore there are no additional discounts available, while without the membership its retail prices and you can apply coupons if applicable. The member pricing is always the lowest cost available and is available for you to use on prescription and non prescription medications, preventatives, supplies, vitamins, toys, treats, pet food and free shipping on everything as well. I can take a look at the item in question if you can email me at mmherzai@petcarerx.com so confirm you are getting lowest cost available. Thank you! - Michelle M.
Overview
PetCareRx has a rating of 2.9 stars from 653 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareRx most frequently mention credit card, cat food and phone number. PetCareRx ranks 4th among Pet Meds sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Derek!